• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

Bad Guy Spiffy Bugs is iffy

E

esnailme

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These are the facts:

spiffy: 06/16/11 spiffy rec'd response regarding an
inquiry I made at www.spiffybugs.com

me: 07/02/11 I placed order on website


spiffy 07/11/11 spiffy discovered the last cup of mantis eggs
had hatched and all escaped

me: 07/12/11 I inquired about roaches

spiffy: 07/12/11 spiffy suggested Blatta lateralis

me: 07/14/11 I discovered all roaches were out of stock.
REQUESTED REFUND
me 07/30/11 I sent a SECOND REQUEST REFUND

me: 07/31/11 I filed a paypal dispute

spiffy: 07/31/11 spiffy apologized. forgot to refund. spiffy
then said "What was this about?" Spiffy then
asked what was my username?? (It was as if
this company was totally clueless.)

me: 07/31/11 I gave Spiffy my username and what I had
ordered

08/07/11 This is today's date and I still have not heard hide
nor hair of this outfit
WWW.SPIFFYBUGS.COM
 
Well, I was recently considering ordering some things from them. I informed them of this thread with my inquiry.

Are these communications through email? Can you post the actual emails with header information? Right now it looks like you've just summarized everything in your own words, which doesn't really show much valid information one way or another. I'm not saying I don't believe you, but if you could provide actual quotes from your contact with them it would help your case out immensely.
 
actual emails

I have deleted my personal email address. I have managed to cut and paste emails. I have even included parts of the payment via paypal

8:57 PM 8/7/2011

Re: 2nd request for refund
Sunday, July 31, 2011 7:12 PM
From:
"my personal name and email address removed" <[email protected]>
View contact details
To: [email protected]

mantis eggs....you said they hatched and escaped

--- On Sun, 7/31/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: 2nd request for refund
To: "my personal name and email address removed" [email protected]>
Date: Sunday, July 31, 2011, 2:10 PM

Hello,

I'm sorry. I think I forgot to refund you. I will do that right away! What was this about again? I've forgotten. Perhaps I can work out a deal for extra credit towards another purchase.

Again, I'm very sorry.


-----Original Message-----
From: personal name and email address removed
Sent: Saturday, July 30, 2011 05:29 PM
To: [email protected]
Subject: 2nd request for refund

may i have my refund?

--------------------------------------------------------

Re: 2nd request for refund
Sunday, July 31, 2011 7:10 PM
From:
"personal name and email address removed [email protected]>
View contact details
To:
[email protected]
i use several user names either xxxxx or xxxxxx.

--- On Sun, 7/31/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: 2nd request for refund
To: "personal name and email address removed [email protected]>
Date: Sunday, July 31, 2011, 2:16 PM

Also, What is your username? Thanks.


-----Original Message-----
From: personal name and email address removwed [email protected]
Sent: Saturday, July 30, 2011 05:29 PM
To: [email protected]
Subject: 2nd request for refund

may i have my refund?

--------------------------------------------------------------------------------------

Dear xxxxx xxxxxxxx,

You have opened a dispute for the payment you made to Spiffy Bugs on Jul 2,
2011 (Transaction xxxxxxxxx) indicating that you did not receive
the item you purchased.

-------------------------------------------------------------------------------------

: 2nd request for refund
Saturday, July 30, 2011 4:27 PM
From:
"personal info removed>
View contact details
To:
personal info>
may i have my refund?

--- On Thu, 7/14/11, personal info removed:


From: personal info
Subject: Re: Mantis ootheca
To: [email protected]
Date: Thursday, July 14, 2011, 2:50 AM

most of the roaches are out of stock...........i will just settle for a refund. however, i will definitely keep an eye on your website.

--- On Wed, 7/13/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: Mantis ootheca
To: personal information
Date: Wednesday, July 13, 2011, 7:59 AM

They are very small. Window mesh is a good size to use.

-----Original Message-----
From: personal info
Sent: Tuesday, July 12, 2011 11:07 PM
To: [email protected]
Subject: Re: Mantis ootheca

you must have jinxed me. my case just hatched. i had a lid and they still slipped through.

--- On Tue, 7/12/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Re: Mantis ootheca
To: "personal info
Date: Tuesday, July 12, 2011, 7:47 AM

B. lateralis are my fastest breeders.

-----Original Message-----
From: personal info removed
Sent: Tuesday, July 12, 2011 02:14 AM
To: [email protected]
Subject: Re: Mantis ootheca

i really want to try roaches. I need a species that is a fast breeder. what do you recommend?

--- On Mon, 7/11/11, [email protected] <[email protected]> wrote:


From: [email protected] <[email protected]>
Subject: Mantis ootheca
To: [email protected]
Date: Monday, July 11, 2011, 1:29 PM

Hello,

I went to go get your ootheca from the shelf it was on, and unfortunately it has hatched. It was not kept in a container with a lid, so the nymphs got out all over the room. That ootheca was the last one that I had. I can refund your money or send something else to replace it.

-----------------------------------------------------------------------------
Jul 2, 2011 05:01:55 CDT

Your eCheck bank payment of $xx.xx USD to Spiffy Bugs ([email protected])is in progress.
eChecks usually take 3-5 business days to process (estimated: 7/7/2011-7/11/2011). We advise merchants not to ship items until they receive payment.

It may take a few moments for this transaction to appear in your account
 
Why remove your name from the email headers? Isn't that your real name in your profile?
 
garweft said:
Why remove your name from the email headers? Isn't that your real name in your profile?
Click to expand...

My bad.....I forgot my name appears on my esnailme profile.

Yes my name is Felecia Williamson.

At any rate....Please do not put me in the spotlight.

I was kind enough to copy and paste the emails.

If need be....I can forward the emails to you.

My question is why hasn't spiffy lived up to a business expectations.
 
esnailme said:
My bad.....I forgot my name appears on my esnailme profile.

Yes my name is Felecia Williamson.

At any rate....Please do not put me in the spotlight.

I was kind enough to copy and paste the emails.

If need be....I can forward the emails to you.

My question is why hasn't spiffy lived up to a business expectations.
Click to expand...

Hate to break it to you, but coming to the BOI is going to put you in the spotlight. I'm not saying I don't believe you, but to make a judgement, one must have all the facts. For me personally, that may mean questioning both sides. If you have nothing to hide, then simply answering any questions we may have won't be an issue.
 
ShortStack said:
Hate to break it to you, but coming to the BOI is going to put you in the spotlight. I'm not saying I don't believe you, but to make a judgement, one must have all the facts. For me personally, that may mean questioning both sides. If you have nothing to hide, then simply answering any questions we may have won't be an issue.
Click to expand...

I am not sure I get your point???

The forum I am a member of suggested a make a post here.

Let's contact spiffy and see what's going on!:shrug01:
 
esnailme said:
I am not sure I get your point???

The forum I am a member of suggested a make a post here.

Let's contact spiffy and see what's going on!:shrug01:
Click to expand...

The point is both sides present their case with all the facts and proof that they can.

You need to put your full location in your user profile such as city and state.

It does sound like this company is clueless.:ack2:
 
esnailme said:
I am not sure I get your point???

The forum I am a member of suggested a make a post here.

Let's contact spiffy and see what's going on!:shrug01:
Click to expand...

My POINT is that in order for us to see what really happened here, BOTH sides should give their side, with as much proof as possible. So in a sense, both are in the "spotlight". It does not mean we don't believe you or are putting you in front of the firing squad. It just means we are trying to get to the truth.
 
Hello,

I was unaware of this thread until just now. I am sorry about the issue that we seemed to have. I have issued you a full refund (or at least I clicked the full refund button on paypal.)

The original transaction was for a praying mantis ootheca. Unfortunately, it hatched the weekend before I was to ship it out and it was not in a fully sealed container so they escaped.

I am not a huge company, I am one person. I apologize that I was not able to recall exactly who you were. I was not given an order number or anything in the second response email for the refund. I am also a bit ill at the moment. I know that is no excuse, but perhaps it will make you more able to relate.

Anyways, I offered to give a full refund (which I did on paypal, as the money was gone,) as well as offer to work out some sort of credit towards another purchase.

It is inexcusable that I had not given you the refund the first time and I am very sorry about that.
 
As stated on the chameleon forum ........it was not the the money but the principal. Business is business:)

You would not respond to any of my emails.
 
pssh said:
I would like to say that I have sent another $5 to her just now.

Perhaps it is different because she payed by echeck?
Click to expand...

You said you sent a refund.. On the first page where she paid by e-check, it says it takes 3-5 business to process. Maybe a refund is the same way? When was it sent? If you did send it, maybe there is a chance it just has not processed yet.

I'm not taking anyone's side or jumping on anyone, just trying to figure out what happened.
 
I have no idea. The refund has been processed and is taken care of for sure. Sorry for the hassle.

I did not get any emails except the ones I replied to.
 
refund issued at 08/08/11 6:36m CDT.

Thank you spiffy.

Spiffy I am sorry to hear that you were ill. I am hoping you are feeling much better.

I was drawn to your website because of the variety of bugs you advertise.

I wish you much luck.

Thank you members of the forum for assisting in this mediation.

I am glad we were able to resolve this matter without things getting ugly. :thumbsup:

Felecia
 
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