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Good Guy Spyder Robotics , Dion Brewington , Herpstat

nazzza

nazzza

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I had a problem to an Herpstat 4 caused NOT by the herpstat, but by heat tapes.
george from GLK herp and Dion from Spyder Robotics contacted me few minutes after I wrote them and was night!
Dion repaired the herpstat at cost also if he had not to do, I repeat, the item was not defective. And shipped back by priority for free the same day he received it.

Not only the customer service is great, also the herpstat is great.
I keep reptiles for 15 years and used a lot of thermostat. Herpstat are precise, easy to program and are also beautiful!!!
 
I third....Dion is a great guy and sells the best thermos on the market....I ONLY use and recommend his products period...great guy!

Matthew Miller
 
same here guys, i have two herp stat pros, and couldnt tell you how many probes i have gone thru, my only negative is how i go through probes too quick, but they cant be easier to switch out, he fixed my herpstat pro i bought from a friend two years ago for free and mailed it back, not asking a dollar...love those herp stat pros!!! and the service couldnt be better with dion
 
new line

I was lucky enough to buy the first herp stat intro made just for incubators.Once i set the temp its been perfect :thumbsup:.
 
they are super helpful and really fast getting the product to you. Some companies take 3 or 4 days to get the product out, not them. The herpstat4's work great, would never go back to anything else
 
That question is not really appropriate to the BOI - and you've already started a discussion thread.
 
I too agree. I have a Herpstat and a Herpstat ND from them. Both work wonderfully and when I had an issue with an error code that popped up, they immediately came to my aid and let me know it was a probe issue.
Excellent customer service and I plan on using their products always. :D

Kindest regards,

Amanda Rose
 
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