I purchased a pair of Black Rats from Shane about two months ago. There was a shipping oversight on both our parts, due to the July 4th holiday. Even though Shane was out of town on vacation at the time. When I informed him that the animals didn't arrive as planned. He made all the calls to find out were they where in transit and kept me informed via email and telephone. They arrived safe and packed very well. The cost of shipping was refunded promptly at his request. Would definitely do business with again.