Stacey hughes Sellers beware

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I just thought I would post up a seller beware about this person. She ordered a baby black and white Tegu from us to be shipped 9-18-07 for delivery 9-19-07. Every thing seemed fine at first until today. My fiance just recieved a call from her with her yelling and cussing about us ripping her off. She was claiming to have not received the animal. We started making phone calls to find out where the Tegu was. It turns out it was at her house the whole time. When we informed her to check her carport that Ups said it was left there due to no one being home she yelled some more and was quite rude. Turns out she had left during the morning to run some errons and did not see the package when she returned. The last I just heard from her she was still throwing a fit. The Tegu is allive and in good health despite being left outside all day. I just thought I would give everybody a heads up about this deal as nobody needs to be exposed to this kind of behaviour in my oppinion. below is a copy of the emails we have exchanged thus far. I'm not saying she is a bad person maybe just having a bad day. however it upsets me that someone would leave when they know a live animal is supposed to be getting delivered.

http://www.ups.com/content/us/en/re...?srch_pos=1&srch_phr=live animals&WT.svl=SRCH
Stacey,
I am sorry for the confusion. Above is a link to UPS's website that clearly shows that shipping Tegus is perfectly within their terms of service.
I just talked to Ups and they say they left it there and that no one was home to sign for it. Below is a lnk to the information from there website.
Track Shipments

Track Packages & Freight Quantum View Flex Global View


Tracking Summary | Help

Tracking Number: 1Z 34X 020 01 6320 188 1

Type: Package
Status: Delivered
Delivered On: 09/19/2007
9:59 A.M.
Delivered To: CENTERVILLE, GA, US
Service: NEXT DAY AIR



Tracking results provided by UPS: 09/19/2007 4:36 P.M. ET






NOTICE: UPS authorizes you to use UPS tracking systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Any other use of UPS tracking systems and information is strictly prohibited.




----- Original Message -----
From: stacy hughes
To: [email protected]
Sent: Wednesday, September 19, 2007 3:10 PM
Subject: Re: Tegu


hey sam, it is now 4:00 on wed. and still no tegu. I have been trying to reach you by phone and keep getting a recording that you dont sell to the public, whats up w/ that? you need to lets touch base. thanks, stacy

[email protected] wrote:
Stacey,
Hey your tegu did not make it out today. I was called out to work and arranged for it to be picked up and shipped but the guy did not show up. I will ship it personally myself tomorrow for Wednesday delivery. I hope this does not inconveince you too much.
Thanks Sam





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Two things strike me as odd about this.

1. Why didn't you require a signature?
2. Why would she leave when she knew an animal was going to be delivered?

Glad the tegu is alright.
 
I am not sure why Ups did not get a signature myself. They are supposed to I am checking into this and making sure it does not happen again. I have been shipping with them for years and this is only the second issue I have had with them. I suspect the driver was just in a hurry unfortunatley.
I am not sure why she left something to do with taking her son somewhere. I was just really upset at the way it was handled. I did not appreciate being woken up to an irrate phone call after working all night and most of the morning. The good thing is the animal is fine.
 
She may have a signature release on file with UPS.. This allows the driver to leave anything that needs to be signed for at the door even if you have requested a signature...

In the future you may want to inform your customers that if someone is not home to sign for the package on the FIRST delivery attempt you can NOT be responsable for live delevery.

~ Mike Russo
 
She was informed by phone that I would be posting. I have not heard back from her since. The last I heard from UPS she was claiming the UPS driver must have had a remote for her garage door to open it and put the Tegu in it. I am just glad the deal is over and the Tegu is fine. If I don't hear from her again I won't complain.
 
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