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Steps To Become Fedex Certified!!!

They give a 10% discount for using their automated online shipping system, other than that there is no discount, mostly just the ease of mind knowing that your shipping legitimately.

With all big companies, don't take the salesman's word on anything. Get it in writing. I've run into the same scenario a couple of times with larger companies like this. Called the rep's boss to find I've had smoke blown up my nether regions for months on end. I REALLY hate that.
 
Correct, you are signing away your right of collecting for lost or damaged packages. How does this change from before? They never did that anyway!
I do not believe they discounted for late arrivals either like the USPS does.
You all have to understand that a lot of these policies were already in place when shipping with FedEx. It is not like they are punishing us because they are shipping snakes.

Even Delta who allows the shipment of reptiles, gives you the chance to buy insurance, still makes it VERY difficult to collect if the animal dies.
As far as the billing issue. I would be upset if I was told that as well. Like it was mentioned, you have to get everything in writing these days. Can't trust anyone.......hell, why do you think the BOI is here? LOL
 
Sorry, I forgot to add this in response to Bob's question.

I did not put any holes in the box either. Those boxes are FAR from airtight. You would have to tape every edge/corner. Next to impossible to make a package airtight unless you are using a plastic box for shipping.
 
My statement was not about them covering animals that are DOA in transit but rather about any package they Lose or destroy, even if insured... If delta Looses your package and its insured you get paid... Fed ex on a normal basis gurantees the delivery time or your money back, that is what they will no longer do if you sighn the contract... And trust me there will a lot of lates... You do get better discounts depending on the amount of packages you send( I mean over $1,000 a week)


Alfredo Veloso
 
I do wonder why they are voiding us from a delivery time guarantee? Being a live animal would make it take longer to get there?

Just doesn't make sense to me.
 
Of course it makes no sense... THeres no competition so they can do what they want... We need them cause there is no one else who will take snakes, so they do that in order to make more $$$$... But I already Have a letter from UPS that may change all of that


Alfredo Veloso
 
SO if they cannot guarantee a delivery by "X" time, then they cannot do so with any package.
Maybe this is something we need to address with them.
I think they are more or less saying that delays happen. Being that we are shipping live animals, the delays can be harful to the snake, there for it COULD die or be hurt and they will not be responsible for that. Just like my shipment a couple weeks ago on Delta that missed it's connecting flight AND the next one after that........yet the original flight to the first city arrived on time. If they lose or destroy a package, most likely the end ersult IS a DOA....or at least a dead at this point.

I honestly think these cases will be few and far between. ALL shipping companies have been late (UPS, USPS, Airborne, FedEx, Delta, US Air, and so on). It is just, once a again, part of the gamble one takes when shipping live animals..........nothing more to say about it.

I hear what you are saying, don't get me wrong, but I think we are splitting hairs here. I am not siding with FedEx, but what other avenues do we have? You could go ship Airborne, you will get the same result..no live arrival guarantee, no reimbusment for DOA, etc. You could ship UPS...no live arrival guarantee, no reimbusment for DOA, etc. You could pick any company and the policies will be the same. Nothing has changed here folks. The only thing different is that there is ONE company that WILL ship or snakes, witht the same results and policies as those that will not ship them.
 
something missing...

If we are signing away any rights to payment adjustment for "Late delivery", or more so, "LOST" Now, not only are you out the $$ for the animal (as you would be with all the others) But now you also still have to pay the shipping??? Please correct me if I'm wrong, but that's what I'm getting from this.

That to me is not the same. With the others, or "the old way" at least you didn't have to pay them $50. to loose your stuff. lol


Joel Roberts
 
What I am saying is they gurantee every package to arrive by a certain time 10:30 am , 12 noon or 5 pm... If it is late you get a refund on shipping costs... Once you sighn this contract that will not be the case, which is not the way UPS or DHL do it


alfredo veloso
 
I follow you and maybe I was not understanding that to begin with. I think there is a way to work around that. I PERSONALLY do not care if it is late, although it would be an inconvienience, but as long as it gets there I will be happy.
IF it is lost, I think there is not reason we cannot get them to understand how silly it would be to charge us for a service that was not fulfilled.
 
What I am saying is they gurantee every package to arrive by a certain time 10:30 am , 12 noon or 5 pm... If it is late you get a refund on shipping costs... Once you sighn this contract that will not be the case, which is not the way UPS or DHL do it
Click to expand...

UPS and DHL, as far as I know, also will not give you a contract stating that they will ship live harmless snakes for you. So if you need to ship live harmless snakes, the point is moot.

If your package is late via UPS, and your customer calls them up screaming and yelling that there are live snakes in that box and they need to deliver them NOW, well, that certainly could ruin your current relationship with UPS. Maybe UPS will refund the shipping cost for that package and in the same breath tell you they are not accepting any more of your packages.
 
That is more or less what I was trying to say, Rich. Thanks!

You can complain all you want to any of the companies. Bottom line is that only FedEx, at this time, is offering to work with us (snake people).
Not to be rude, but you can always go about it the way you have been and not worry about dealing with FedEx if you do not like it. I, on the other hand, choose to go by the few rules that they have appliled in order to know that I can get my snakes to people. With that said and like I have stated before, I will continue to use Delta, which in my opinion, is the best way to go. I only have FedEx as a bak up for those that I cannot convince to go the quicker, safer, more reliable route, even if it does cost a few extra bucks and they have to drive to get the snake.
 
Ok, all of these posts are talking about snakes, but what is FedEx's policy on shipping lizards (leopard geckos). Also, when going through the process of setting up the FedEx online account, did anyone else get charged $20, because I did?!

Thanks,
Rob
 
Setting up a FedEx acct is 100% free. I was told that by the FedEx rep on the phone and I saw it somewhere on the webpage as well.
Now, if you ordered a bunch of supplies you could have been charged because you are only allowed so much a month or something like that.
I do not know what the policy is on lizards and things of that nature. I would suggest you call and ask, although I know that the "animal desk" page and the people you talk to representing the same department will tell you that they only ship horses and zoo animals.
No reason you cannot go through the same steps that we have in order to become approved or verified or whatever you want to call it. ALl you would have to do is put 'lizrds' or whatever on the page that you fill out rather than putting snakes like I did.
 
I was getting ready to go through the process of sending them a box and getting approval, but then I got a little mad when I saw that they charged me $20 for nothing and the quoted prices for shipping were much higher than I expected. All I did was sign up for the online account, I didn't order anything. It was just like when I signed up on UPS, except FedEx charged me. I'll have to call them on Monday and get it all figured out. From what I read the quote page quotes at a higher price than the actual shipping cost, is this true?
 
I just saw, I was also charged $20. two seperate charges of $10. What is up with that???
I'll be calling them very shortlly.
 
Yup, I had two seperate charges too. Hey where in Jacksonville do you live? I used to live in Mandarin for 6 years.
 
After closer inspection, it's $30 they charged me. I just called cost. service & they said you have to call billing, who is not open on the weekend. lol

Not a good start.


:(


Robert,
It's Orange Park. Small world hey.

Joel Roberts
 
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