• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Subject: Beware of Susan Newman (Mile High Herps)

I truley

believe if it were not for this thread Garie may not have recieved what he asked for. Garie Im glad everything worked out.
Dan
 
"believe if it were not for this thread Garie may not have recieved what he asked for. Garie Im glad everything worked out.
Dan"

I agree. However, the thread was started, and it did work out. Sometimes having a thread like this on the BOI helps a person to be able to look at the situation a little more objectively than they otherwise would have. I think this was the case. I am just glad everything worked out fine. :)
 
Garie,

All is well as long as you feel comfortable with the way this was resolved. And thank you Susan for understanding Garie’s situation.

Kindly.
 
Yes. I'm comfortable the way this was resolved. This is the first time I've filed a complaint in BOI and I must say that JUSTICE here works.
 
"Resell him yourself if you want.
Susan"

Susan,
It is good that you made this right BUT... very disappointing that you only did make it right AFTER the BOI.

I will not buy an animal from you nor recommend anyone to buy from you. I think you still handled the situation VERY poorly and, again, without the BOI, you would have burned one of your customers instead of taking responsibility.

To your credit, you DID step up and make things satisfactory to the buyer. But I (we) hope you see what this has done to your image by attempting to avoid responsibility. Hopefully you learn MUCH regarding this whole mess and use it to better yourself. :)

Brian
 
It is good that you made this right BUT... very disappointing that you only did make it right AFTER the BOI.
Click to expand...

Brian,

In my opinion she is bettering her off already by the action she took. We have seen sellers that only after pages and pages of posts will recognize their mistake and correct it. Some will never do it. In MHO she deserves credit for doing the right thing. She handled it not very well at the start but she turned around 180. That in itself is “betterment”.

Kindly.
 
The BoidSmith said:
Brian,

In my opinion she is bettering her off already by the action she took. We have seen sellers that only after pages and pages of posts will recognize their mistake and correct it. Some will never do it. In MHO she deserves credit for doing the right thing. She handled it not very well at the start but she turned around 180. That in itself is “betterment”.

Kindly.
Click to expand...
I agree with Dan. It didn't take too long for Susan to see the "error of her ways". She'll do better next time, I'm sure.
 
The BoidSmith said:
Brian,

In my opinion she is bettering her off already by the action she took. We have seen sellers that only after pages and pages of posts will recognize their mistake and correct it. Some will never do it. In MHO she deserves credit for doing the right thing. She handled it not very well at the start but she turned around 180. That in itself is “betterment”.

Kindly.
Click to expand...

Agreed. She made it right in a short amount of time without the usual drawn out process.
 
The BoidSmith said:
Brian,

In my opinion she is bettering her off already by the action she took. We have seen sellers that only after pages and pages of posts will recognize their mistake and correct it. Some will never do it. In MHO she deserves credit for doing the right thing. She handled it not very well at the start but she turned around 180. That in itself is “betterment”.

Kindly.
Click to expand...

Dan and Jim,

I will respectfully disagree to an extent. It would be hard for her to do much of anything else as her emails were posted and she really handled the whole situation EXTREMELY POORLY and it was obvious. It would have been difficult to try to defend herself. The only practical way of handling it would be to take responsibility for it and, after the negative publicity, an extra $150.00 would be worth it. I think she was SMART ENOUGH to know that was the best route to take.

But, again I will re-iterate, she only did this AFTER and the thread and continued negative publicity and never did come on the BOI to explain herself which is another indicator of knowing how WRONG SHE WAS. How COULD she have defended herself? She COULDN'T!! The only thing she could have done is not respond to the threads AND/OR not compensate the victim. There were a lot of ways she could have BETTER handled this.

My point is: I have a hard time giving too much credit to somebody who had several opportunities to do the right thing and only did it after the complaint on the BOI.

Granted, she did compensate the victim to his satisfaction and there are plenty of DEADBEAT LOSERS that do NOT!! So I would say she is definitely much better than them :) (this would be the part I do agree with both of you... I'm not such a :dunce: ) I would NOT, however, put her at the same level as somebody who is a good guy because they have done EVERYTHING THEY COULD to keep their customers satisfied.

Brian
PS Jim, how do you get the time to answer all these so well?? Have you thought about taking on a couple full-time jobs so you could get paid for all this time and effort you put in :rofl: :rofl: :rofl:
 
I reckon you could say susan did a rim job, and JUST barely hung on tight enough to escape a total badguy cloak. Instead she now has this wonderful badguy "boa", much like a feather boa, that will NEVER leave her.

She took a chance and lost. Over a mere 200.00 bucks because she thought she could pass her getting ripped off onto someone else. Had SHE come here perhaps things would be different BUT she did not, electing instead to try to take it OUT of the next guy in line.

I think the line STOPS here. It seems to be the end of the line more and more often of late.

Sure, she can recover but she will NEVER lose the "boa" she now wears.

Take it to heart.
 
wilomn said:
I reckon you could say susan did a rim job, and JUST barely hung on tight enough to escape a total badguy cloak. Instead she now has this wonderful badguy "boa", much like a feather boa, that will NEVER leave her.

She took a chance and lost. Over a mere 200.00 bucks because she thought she could pass her getting ripped off onto someone else. Had SHE come here perhaps things would be different BUT she did not, electing instead to try to take it OUT of the next guy in line.

I think the line STOPS here. It seems to be the end of the line more and more often of late.

Sure, she can recover but she will NEVER lose the "boa" she now wears.

Take it to heart.
Click to expand...

That's all I'm saying.

Wes,

It is important to be able to lift things. The world needs lifters too. Otherwise, we would all have the original furniture that went with the house. :rofl: :rofl: :rofl:

Brian
 
I would NOT, however, put her at the same level as somebody who is a good guy because they have done EVERYTHING THEY COULD to keep their customers satisfied.
Click to expand...

Brian,

From what I’ve read so far no one labeled her a “good girl”. We just said she took a step in the right direction. Those are two different things. She made a mistake and she corrected it. Did that made the initial mistake disappear? No. In one thing we agree, and it was probably because of the BOI. But you will also have to concede there are guys that would rather disappear before even attempting to correct a problem.

Regards.
 
The BoidSmith said:
Brian,

From what I’ve read so far no one labeled her a “good girl”. We just said she took a step in the right direction. Those are two different things. She made a mistake and she corrected it. Did that made the initial mistake disappear? No. In one thing we agree, and it was probably because of the BOI. But you will also have to concede there are guys that would rather disappear before even attempting to correct a problem.

Regards.
Click to expand...
What Dan said!
 
Jim O said:
What Dan said!
Click to expand...

Good point Jim!! :rofl: :rofl: :rofl:

Dan,

Try to pay attention a little bit so you can give wise advise like Jim!! :rofl: :rofl: :rofl:

Seriously, I didn't see any emphasis on the fact she had done so poorly up front and I just wanted to make sure it wasn't forgotten. And, as I said, hopefully she will learn from this. She has created her own damage. Hopefully, if she decides to continue in this business, she will ensure to go the extra mile to please her customers and then everyone can be happy. And YOU GUYS ARE ABSOLUTELY CORRECT, she DID NOT HAVE TO TAKE CARE OF IT AND COULD HAVE SIMPLY DISAPPEARED LIKE THE MANY DEADBEATS THAT HAVE!! Glad she didn't. :)

Brian
 
I guess the final analysis I would make is this transaction was headed for an "F" and ended up with a "C-/D+".

Here's why it started as an "F":
  • She didn't sex the snakes herself
  • She initially didn't want to "make it right"
  • At least one of the snakes looked "lethargic and thin"
  • She suggested breeding a male to a different type of female as a "solution". Puh-leeeeeze!!
Here's why she gets a promotion to the "C-/D+" level:
  • When informed of this thread's existence she at least came here and read it
  • After reading what was said here, she had a change of heart and made the refund that Garie requested, leaving Garie a "satisfied" buyer. Not thrilled, mind you, but at least satisfied that the proper adjustment was made
Now here's how she could have done better:
  • Not relying on a third party to have correctly sexed the animals (I am giving her the benefit of the doubt and assuming that she really did not know)
  • Immediately accepting her complete responsibility for the mishap and offering a refund in full including shipping in both directions to correct her mistake rather than making Garie go public with all of this
  • Coming to the BOI herself and explaining and offering a public mea culpa and a promise to do better going forward
Some better minds than I have put it very well in another thread thus:
The BoidSmith said:
In the words of Orlando Battista: "An error doesn't become a mistake until you refuse to correct it".
Click to expand...
and
shrap said:
Lol. That remids me so much of my grandpa. He has a million and one sayings. One being "It's only a mistake if you don't learn from it".
Click to expand...
Susan made an error. She initially refused to correct it, but quickly turned it around. Yes, she could have done so much better, but at the same time she could have done so much worse. Hopefully she learned.

Garie, if you are still reading this thread, has the refund arrived and cleared your bank/credit card?
 
Jim O said:
I guess the final analysis I would make is this transaction was headed for an "F" and ended up with a "C-/D+".

Here's why it started as an "F":
  • She didn't sex the snakes herself
  • She initially didn't want to "make it right"
  • At least one of the snakes looked "lethargic and thin"
  • She suggested breeding a male to a different type of female as a "solution". Puh-leeeeeze!!
Here's why she gets a promotion to the "C-/D+" level:
  • When informed of this thread's existence she at least came here and read it
  • After reading what was said here, she had a change of heart and made the refund that Garie requested, leaving Garie a "satisfied" buyer. Not thrilled, mind you, but at least satisfied that the proper adjustment was made
Now here's how she could have done better:
  • Not relying on a third party to have correctly sexed the animals (I am giving her the benefit of the doubt and assuming that she really did not know)
  • Immediately accepting her complete responsibility for the mishap and offering a refund in full including shipping in both directions to correct her mistake rather than making Garie go public with all of this
  • Coming to the BOI herself and explaining and offering a public mea culpa and a promise to do better going forward
Click to expand...

As usual Jim... you outdo yourself!! :) But I would give her a D. Hope I'm not being too harsh.

Brian
 
Garie, if you are still reading this thread, has the refund arrived and cleared your bank/credit card?
__________________
Jim Ohlstein


Jim,

Yes. she did send me the paypal payment the next day. I really didn't want to go public with this in the first place. I was hoping to get this resolve between us privately as I would have done if I was the seller.

It should be pointed out that if you want to be successful in any business, your #1 priority should be 100% customer satisfaction guarantee. I've also learned from this ordeal that I will stand behind my customer policy.

Thanks again for everyone who contributed to this thread and the BOI.

garie
www.snakeconnection.com
 
Maybe I missed it but, since she refunded $200, does she get one of the males back? I didn't see that anywhere, but as I said, I might have missed it. She made a mistake, and refunded the cash, but I think that also entitles her to get one of the males back if she wants it. She might have to cover shipping, but, just giving back $200 seems unfair to the seller.

Shawn
 
What he has now paid is a fair price for both males, especially as one of them was not in good shape when it was recieved.
 
Back
Top