There has been good reason for no response on our part, we have been out of the country on a cruise ship with no internet access.
I am here to say that I have offered a full refund to Chelsey upon return of the snake as we value our reputation in the reptile industry. However I will stand my by my claim that I did not see any defects with this snake when I packed it. Had I noticed any problems with her I would NOT have shipped her and would have notified the buyer immediately. With this said I packed and shipped 3 snakes that day, had a lot on my mind since we were going away in 2 days, and may have just not noticed, or it may have been not as swollen and gone unnoticed and the problem escalated during shipping, high altitudes can have negative effects on things. Again I would never have shipped her had I noticed it, we are not in business to ship defective animals.
As for dealing with Chelsey, she notified me at 6:00pm on the night that I had already shipped the animal stating that she no longer wanted the snake due to her colony being infected with Crypto. She notified me via Morphmarket email, which I had not checked until the next day on Thursday 1/3/19. When I shipped the snake on 1/2/19 I sent her a text picture of the shipping label as well as Fedex notifications to her email for all steps of the delivery process, I dropped off at Fedex at 1:09 pm. Chelsey had my cell phone number this whole time and never bothered to contact me on it so that we could discuss the issue immediately. I had told her I would be shipping on the 2nd or 3rd because I was leaving town, she never objected to this.
On Thursday afternoon she again emails me on Morphmarket advising me of the tail issue and said she would like to send it back. I advised her I was unaware of any tail issue and only if she could send it back that day I would be home to receive it. She did not respond back to me until 8pm at night stating she would like to return when we get back. Now she has told me she has Crypto in her colony and there is no way I am allowing a snake to be in her possession for over a week to be retuned to me that could have possible exposure to Crypto, and I am not willing to give a $350 discount on a $500 snake (she asked for a discount to keep it). Once again, had she called me or contacted me much earlier on my cell I would never have shipped the snake in the first place.
Now that we are back from our cruise, I have bantered back and forth with Chelsey about this issue as she has provided me with proof that her Crypto tests have come back negative. I have offered her a full refund upon return of the snake and removal of negative remarks from all websites as our reputation is not worth this issue. Her last email to me was that she is not willing to return the snake without the refund first, which I have told her I was not willing to do.
As many of you may have experienced there are scammers and people who do not keep their word in this business. It is my reputation on the line here not hers, so I am not willing to lose my reputation, my money, and my snake. If she does not agree to sending back the snake first I am not going to deal with this situation any longer as I feel like on my end the damage has already been done. We have only ever had good trader ratings with our customers and will continue to as we move past this isolated incident, that I have tried to resolve admirably.
One more thing, Chelsey had already filed a claim with Paypal last week.
