I understand both sides of this. Dale (and The Superworm Farm) generally try to fix problems that come up. Unfortunately, you can't please everyone all the time. Like I said, I understand both sides. I have been on the receiving end of dead bugs (and animals) and unable to please customers. Sometimes no matter what you do for a customer they are just not happy!
I do not consider myself a customer that is unable to be pleased. In fact, I was the only one making an effort to solve the situation. Dale or Donna, or anyone else, did not bother to contact me one single time about this problem. I spent several days and hours trying to contact SWF during thier buisness hours and drove a total of 120 miles to access e-mail to communicate with them. This was during my vacation when I had no other reason to come into the office. I asked them numerous times to contact me via phone instead of e-mail. I explained carefully and clearly exactly what the problems were and simply asked to receive what I paid for, and only pay for what I received. I guess with SWF that is too much to ask for.
Dale is a very easy to talk to guy. If you have a problem, talk to them, (leave a message) or what ever it takes. I'm sure he will do whatever he can to fix or satisfy the situation fairly.
Leave a message, Ha-ha your funny!! Oh you were not joking? They don't seem to keep the answering machine turned on to often. I did get it once. Still no returned call. When I did speak to Dale he made it quite clear ( I called him, he did not bother to return any of my calls) That he was not going to do anything to fix the problem and did not give a flying flip about it, or me as a customer. He then told me the reason the price was so high was because shipping was over $27. Now I may be 1/4 Polish but I would still never agree to pay $27 shipping on a $16 order. I would have maybe choose another shipper, or possibly increased the order to make the rate worthwhile, but I would not pay nearly 2 times the purchase price for shipping. The original order was to have been a total of $31 and I was qouted $20 for shipping. I was okay with that. I found Dale to be full of lame excuses and a total lack of desire to correct the problem. Maybe he does work with some of you that have been dealing with him for a while. Maybe he just doesn't need any new buisness so does not bother with new customers. Heck I don't know. I only know that I am done with them forever and now that I wound up receiving a Ornate monitor I had not planned on I guess I will check out southern and get some more bugs
