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SUSAN SENTMAN dba SSNAKES

twh49801

UP NORTH
Joined
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Messages
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Age
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Location
escanaba,mi.
...I recently received a 0.1 ball breeder from susan and it was a pleasure doing business with her.i live in the north (3 hours from canada) and packging was well done,timely communication and she even sends large picture of your purchase,great job susan i'm sure we'll do business again.have fun! TWH
 
do you do business this way?

well my second transaction with susan sentman has gone poorly,i'll try to condense and get to the point.

susan recently had a ad on KS for 1.1 albino balls to which i responded and was told that someone had made a verbal commintment on,but she would keep me updated.well she waited for nearly a week with no exchange of funds.we went as far as to discuss 25% downpayment and 4 months to pay off the balance,last night she emailed me and said "they were mine if i still wanted them",it was late and i responded back "i'll call tomorrow".

when i called today she told me the guy called and gave her his CC number so she sold them to him,she justified breaking the offer she made to me by saying that she needed the cash and didn't want to wait 4 months.is this a fair and ethical way to run a business? i know there are a lot of sellers here and i would like to know what you would have done in this situation.

my first buy from susan was positive but i thought i should post this so others could be aware of this poor business decesion,we had several phone conversations and she refused to change her position and finally hung up on me.what ever happened to "say what you mean and mean what you say"?

in conclusion if i feel the need to futher respond to this post it will be a bit slow,my home computer is having problems and i'm now using the library computer.i look forward to your opinions.
TIMOTHY W. HURKMANS
 
Whats the problem? You didn't make a commitment to her, you said "I'll call you tomorrow, Until a financial transaction has taken place or a promise to hold, she had no reason to hold her snakes.

If you would have said I'll take them, she would have had a moral obligation as a good business person to sell them to you, but you didn't commit to her.
 
LadyViper said:
Whats the problem? You didn't make a commitment to her, you said "I'll call you tomorrow, Until a financial transaction has taken place or a promise to hold, she had no reason to hold her snakes.

If you would have said I'll take them, she would have had a moral obligation as a good business person to sell them to you, but you didn't commit to her.
I agree. There was no comittment to purchase on your part, and when you went to buy the snakes they had been sold. It would be different if she had agreed to the deal, you had made a payment, and then she sold them out from under you. This supposes, of course, that she did not promise to hold them for you while you slept on it, agreed on a decision time, etc. I don't see where you said she did.
 
I would have to agree with Jim and Lady Viper. A sale is not a sale until terms are agreed upon by both parties and money has changed hands. Im sorry that the snakes you wanted were sold but business is business.. Take care.
 
Yeah, maybe he didn't explain himself well and I don't know the whole picture.

I do get tired of seeing people use the BOI for revenge of some kind.
 
My dealings with Tim Hurkmans

The real deal I made with Tim Hurkmans was for a male Albino Ball separate from the 1.1 Albino Balls advertised on KS. I agreed to extend four months of time for him to pay me the $1000, taking payments until paid in full.

I knew Tim was interested in the 1.1 Albino pair too, and a potential buyer did not come through with a payment. So I sent him this email on 1/30/07:

Hi Tim,
The guy interested in the pair of Albinos is supposed to call
today to finalize this deal. Needless to say, I do not hold a
lot of hope that this will happen. But I try to be fair and due
to his circumstances, I did give him until today. If he does not
(and as I said, I am doubtful) complete this deal, I am offering
this pair of Albinos to you. I will email no later than 7PM
tonight with an answer for you. I know you stated that you
would need to take about four months to complete the
payoff for the Albino male we discussed yesterday. How
would you handle an additional debt of $2100 for the
Albinos? I really cannot extend time for payment more
than four months because I do need the money for
my business expenses. I want to be able to offer these
animals to you if that becomes an option, but realize that
the reason I am selling is due to a need for cash now.
Thanks,
Susan

My next email to Tim was the same eveing at 7:10PM:

Hi Tim,
The pair of Albinos is yours if you want them.
I have not heard from the guy who said he wanted
them, he did not call. Let me know if you want
them and what your plan for payment would be.
Thank you.
Susan

I received this email back from Timothy at 10:48PM:

susan....i'll call tomorrow. TIM

The next morning I had to go out for car service. I had checked my email before leaving the house just to be certain there were no messages pertaining to a sale on these animals. At 9:55AM I received a call from the guy who wanted to buy the Albino pair. He had a credit card number to offer me for payment. I took his information and made the sale. I had not heard from Tim Hurkmans and I did not have his number with me to call him at that time.


Tim called me at 11:45PM and I told him the Albinos were sold. He stated that was okay and he would have done exactly the same thing as I did given the situation. He said he would mail the first payment to me for the male Albino. This conversation was friendly and amenable.....No Problems!

Then about 1:45PM he called extremely upset saying ...he..." just realized that I had sent him an email telling him the Albinos were his if he wanted them and how could I do that to him.....that he did not like my way of doing business". Wow! I don't know exactly what happened to him in that short amount of time! Nest came his threats of posting all of this on the BOI and how my business practices suck! At that point in time I told him "okay, you don't like my business practices and so you don't do business with me and I won't do business with you....and if you feel you must smear my name on the BOI, then do what you feel you have to". He really wanted to argue this out.....on and on. I am not a combative-type or argumentive person and, personally this stuff upsets me. So, yes, I did hang up on him to end the negative ranting. I do not think I did anything wrong to Mr. Hurkmans. Perhaps it was his situation of not having the cash to purchase what he wanted that made him behave the way he did.

Thanks for listening to this long story!
Susan
 
Susan

i doubt that a single breeder out there would have handled the situation any differently. You did absolutely nothing wrong. There was no commitment from Tim to buy the animals and additionally, no payment structure set up.
 
Susan,

I'm never the seller...only a buyer in the reptile world.....

I think you handled this correctly.
 
I agree with how susan handled this completely. She is definately one of the solid vendors in this business


I can see how Tim could feel ditched, however, the general public has to realize the number of times we hear "I'll get back to you", "checks in the mail", "can you wait until Friday when my paycheck comes" and the deal never comes through. It sucks but thats what happens. I am going to take sure money over possible money any day.

thanks
ben cole
 
LADY VIPER....your wrong i'm not using the BOI for revenge,but your right that i didn't fully explain myself.during the week or so period that susan was waiting for a response from a possible buyer (that did not follow thru with getting back to her) i made it clear that i would take the 1.1 BP's if they didn't respond,that's why we agreed upon a payment plan.there was some talk of taking a lone male but i didn't commit to that as i wanted to wait on the outcome of the 1.1's.

if susan was willing to wait a week for a possible buyer why wouldn't she give me a day to finalize the details when she knew i would buy the 1.1's ?
as mentioned earlier she told me on the phone she wanted the money "now".so the Q is why agree to a payment plan if you need the money now ?

i respect most of the opinions on this forum but i still think i was wronged,when you make a verbal commintement you stick to your word.

SUSAN....i didn't post here to slam you,i posted because i firmly think i was wronged.i have no doubt that your a honest person,i think you made a bad decesion and refuse to own it.the main reason i wanted to buy the 1.1's from you because we had a good experience with my first purchase from you and in our conversations i thought you were a classy lady,i'm not so sure now.

TIMOTHY W. HURKMANS
 
I didn't say where out for revenge

twh49801 said:
LADY VIPER....your wrong i'm not using the BOI for revenge,but your right that i didn't fully explain myself.during the week or so period that susan was waiting for a response from a possible buyer (that did not follow thru with getting back to her) i made it clear that i would take the 1.1 BP's if they didn't respond,that's why we agreed upon a payment plan.there was some talk of taking a lone male but i didn't commit to that as i wanted to wait on the outcome of the 1.1's.

if susan was willing to wait a week for a possible buyer why wouldn't she give me a day to finalize the details when she knew i would buy the 1.1's ?
as mentioned earlier she told me on the phone she wanted the money "now".so the Q is why agree to a payment plan if you need the money now ?

TIMOTHY W. HURKMANS

I never said you where out for revenge, but the way you explained your story you made it sound that way. Sorry written words are hard to read other than the words typed not the feelings behind them.

Now, you still never said you had a deal, you talked about having one but, you never followed thru. There are no hidden rules somewhere that says a seller has told hold merchandise for anyone. She was already burned once holding a snake for someone without money. In my opinion, if someone offered me a deal or snake I really wanted I would give a deposit on the spot to hold it or keep a copy of the email from the seller outlining a deal was made, otherwise I just could not expect anyone to hold something for me.
I'm sorry you missed out on these snakes, but next time you are faced with what to do, commit with money and then it would be the sellers fault and you would be in the right . If you still feel I do not understand, post your emails with her and If your right, I will change my opinion, but you posted here to get opinions or atleast make this public, so here's my opinion.

She did the right thing. You still sound like your bitter over this.
 
Sounds to me that you realized after the fact, that you blew a chance to get a pair of Albinos. Like many people instead of getting mad at yourself, you want to focus the blame on someone else. Cowboy up!


Bill
 
Agreed - because if you look at it from HER point of view - just because the other buyer, who she had made and agreement with BEFORE offering them to you, had a delay getting back to her is not HER fault. Yes, such overlaps are unfortunate, but the other buyer called before you could call her, and he provided payment. He was first in line, unfortunately, and had the money to her first, before any payment plan was finalized with you.

But in my opinion, the other buyer still had "first dibs" until such time as you and she had actually agreed on terms, which you never had a chance to do. It sucks, but it wasn't the seller being unfair, at least from what I've read here.
 
I feel like i owe it to Susan to speak up!

I am one of the people Susan was holding the 1.1 albinos for. When i had first responded to her ad on KS she had already found a buyer for the albinos. She did mention that the guy who wanted them still had not made payment and that she had no communication from him. This was a few days after she was supposed to have received payment. Even though she did not receive payment and had no communication from him she did not want to sell them to me until till she talked to him and found out what his intentions were.

She told me to wait a few days and if the first buyer did not come through with funds she would give me a call back and let me know they were still available.

Well Susan did call me back and offered them to me. I asked her to hold them for me till Friday of that same week so that i could raise the funds. I had every intention on buying theses albinos but just didn't have the cash for her by Friday. She had made it very clear she needed the money for her business and i apologized for making her hold them for me when i could not fulfill my end as the buyer. This has never happened to me but as we all know this happens all the time in the reptile world. Every time you try and sell an animal you get all kinds of responses and you as the seller have to weed out the bad to find the real buyers.

This is the way i look at this situation. Keep in mind the reason for selling these albinos was the need for cash for her business. She held these snakes on good faith for multiple buyers of which none came through. As a seller we all know how hard that is to do w/o a down payment but she did it anyways. In my book she is a stand up lady and i am sorry i was one of the people who asked her to hold them for me. I would have done exactly what she did.

My only advice to Susan would be an animal is never sold until money is in hand. It is unfortunate but true.

Thanks for the time

Sam Guerra
:thumbsup:
 
if susan was willing to wait a week for a possible buyer why wouldn't she give me a day to finalize the details when she knew i would buy the 1.1's ?

I don't know how she would have known that. Your email after she contacted you was this:

susan....i'll call tomorrow. TIM

Not "Yes I want them, I'll call you tomorrow". I really think you're wrong by blaming Susan at all when you could have made it clear right then and there that you would buy them. Then I am sure Susan would have told then guy on the following day that they were sold. You really should just apologize to Susan for even bringing this up and learn from the experience.
 
I am the guy who bought the pair of Albinos from Susan. I called her on 1/31/07 and asked her if she had them still. She said yes and I asked her did anybody had placed a hold on them, she said no but had several interested people, but no money had exchanged hands. Well I told her after asking several questions, that I wanted them and I gave her my CC number. I did not want to chance anything. She explained to me the reason of such a great deal and I understood. Well after talking with Susan several times in my opinion she is a stand up Lady. I told her I also get alot I want them and the money never arrives. Now I will give a person that tells me I want them, a chance to get the money to me and will tell others that I have a sale pending. I keep a list and I would call the next person if the deal does not go thru. In my opinion Susan did not do anything wrong. :thumbsup: Her email explains it all very clearly. I am really looking forward getting my new addition.

Thanks :D
Tom
 
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