isfturtle
New member
I first ordered their tortoise starter kit (in retrospect, a little overpriced), and the light bulb that came with it was broken. I contacted them, and told them it was broken, and that I was planning on ordering a Russian tortoise from them, and asked if they could send a replacement bulb with the tortoise, and they agreed. They also contacted me when I forgot to specify which sex of tortoise I wanted. They also contacted me after I placed my first order because the address on the credit card and the shipping address didn't match, which I thought was a good consideration (I'm in college, so the shipping address was my apartment and the billing address was my parents' house).
I was nervous because I'd never had an animal shipped to me before, so I was very happy hear my tortoise hiss before I got her out of the box. As soon as I got her out, I immediately did a health check and found that she was perfectly healthy. No overgrown beak or claws, which can be common in captive animals. It took her a week or two to start eating, but now she's doing very well (I waited a couple months to write this).
My one concern with them is that they give all their tortoises the same formulated food, but certain species have pretty different dietary needs.
In summary: Skip the starter kit and make your own habitat, but I trust them to do business honestly and to send healthy turtles.
-Ilona Fleischer
I was nervous because I'd never had an animal shipped to me before, so I was very happy hear my tortoise hiss before I got her out of the box. As soon as I got her out, I immediately did a health check and found that she was perfectly healthy. No overgrown beak or claws, which can be common in captive animals. It took her a week or two to start eating, but now she's doing very well (I waited a couple months to write this).
My one concern with them is that they give all their tortoises the same formulated food, but certain species have pretty different dietary needs.
In summary: Skip the starter kit and make your own habitat, but I trust them to do business honestly and to send healthy turtles.
-Ilona Fleischer