• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Todd Gearhearts Tarantulas--Buyer Beware

kmurphy said:
I am on the fence with this thread. If Todd is such a hot head IMO he didn't show it here. I don't think he handled the original email exchange badly at all. It appeared that some were just waiting for him to come here so they could jump all over him. They appear to frequent the other board that doesn't allow things like this and couldn't wait to get him here.

John you should be ashamed for issuing warnings points to Todd for basically just reiterating what you had said in the post above. This is not some namby pamby kingsnake forum, this the BOI.

I agree with you Kevin. Todd has not shown the traits that many of you have suggested is his character. With that being said, I also agree with Randy. Todd, sometimes it better to simply make a quick amends, admit no fault, and move on. Heck, you've wasted more than the $10 that the treatment cost just in time alone.

John, you would be wise to heed the advice often given by Varnyard. When he is personally involved in a thread he will not give out warning points. That's solid advice and will keep your name from being viewed negatively. IMHO, you should never have issued that warning as you have an obvious bias here. Allow other mods to issue the warning points as they see fit.

Griz
 
kmurphy said:
I am on the fence with this thread. If Todd is such a hot head IMO he didn't show it here. I don't think he handled the original email exchange badly at all. It appeared that some were just waiting for him to come here so they could jump all over him. They appear to frequent the other board that doesn't allow things like this and couldn't wait to get him here.

Kevin, I agree. It appears that is exactly what happened. I went back and read the original email exchange, and really, his responses were not that bad.

But after he took the bait, and started posting here, a simple "I'm sorry about what happened, what can I do to make it right?", would have sufficed.
 
Moderator abuse of power

Yep, a few of you see what's wrong. Yeah, John has been waiting for this. I'm glad it got off on it and it was good for him.

THIS SHOULD HAVE AND WILL ONLY BE HANDLED BETWEEN CUSTOMER AND SELLER. Brad's patience was a problem. I travel a lot and emails sometimes don't get answered quickly, but anything urgent can be handled via phone call. Also, Brad's emails were like doctor jeckel and doctor hide, I wanted to see some consistency to them and what he was saying.

Because of John Apple, I have no good options to resolve anything with Brad. Push me in a corner and yeah, I will come out fighting. You shouldn't have done that John. Your abuse of moderator power on this thread will make you a legend in your own name here. For Fauna Classifieds, a new forum needs to be posted "Forum Participant Beware of John Apple as Moderator".

This junk doesn't belong here. I'm also not here to be told what to do and what not to do publicly. Brad and I are the customer and seller. He jumped the gun and went here. I have an issue about that, but John's hatchet job and abuse of moderator power is worse and now has taken a situation that could have been handled fine between customer and seller and murdered that opportunity.

I have no good options here and I'll be damed if I'm going to be put on a cross here. I run a clean ship and always have and I resent anything said otherwise. Misunderstandings and small problems can always be resolved in my book, but want John has allowed to be on this thread - no, no way can I tolerate it and those that understand conflict of interests and abuse of moderator duties and power on an internet forum understand exactly what I'm talking about.
 
Todd you said""""" Misunderstandings and small problems can always be resolved in my book,""""

And how was this resolved by you?? It wasn't read my post above and think about it!! You could have made this into a good guy post about you by taking care of your customer! Drop the attitude your just shooting yourself in the foot over and over again.. This isn't on John or anyone else it is on you and the poor way you've handled this small problem and how you've represented yourself here.. Go read some threads the MG reptiles thread is a good one.. Look at how Matt tries to make every little problem his customers fault, it is never his fault. Just as you can't seem to see that this is your fault, deal with it and move on or don't and keep hammering nails in your reputation...Randy
 
Todd don't let your anger get the best of you. You were doing pretty good until that last post.
John shouldn't have anything to do with it. I fail to see how you could allow anyone to alter what you would consider good customer service, because, as you said that is between you and Brad.
 
Disgust

Kevin,

No anger. It's disgust. Disgust to see a how John wanted this so bad and egged it on and used his moderator power to make sure of it.

Brad and I are a phone call away. This thread has no business here. I'm no buyer to beware - period. Customer complaint within reason, sure, no problem, but again, that's between the customer and seller.

DOAs, money expended and no animals, wrong animals shipped, wrong gender and nothing done about it, yeah, that's your buyer beware categories.

Hell, before I knew what was going on, there was four pages of junk about me egged on by John Apple mainly. That's a hatchett job. This crap needs to be cleaned up and moderators like John, well, he needs not to be one - period.
 
xenesthis13 said:
THIS SHOULD HAVE AND WILL ONLY BE HANDLED BETWEEN CUSTOMER AND SELLER. Brad's patience was a problem. I travel a lot and emails sometimes don't get answered quickly, but anything urgent can be handled via phone call. Also, Brad's emails were like doctor jeckel and doctor hide, I wanted to see some consistency to them and what he was saying.

Below is all the emails that were exchanged between Todd and I about all of this. I didnt want to have to post every single one, but you have left me no other option. I think I held my temper very well as I am known as having a temper. It was after several emails until I feel I got crappy.

Hi Todd,
I just had the woma out for better examination, and there is something underneath its right eye. I am not sure what it is, but thought I read somewhere that mites will get up underneath the eye lid. There is also some injured scales on its belly, but think that will heal with sheding. The thing under the eyelid will move around.

Brad
-----------------
Brad,

>I just had the woma out for better examination, and there is something
underneath its right eye. I am not sure what it is, but thought I read
somewhere that mites will get up >underneath the eye lid. There is
also some injured scales on its belly, but think that will heal with
sheding. The thing under the eyelid will move around.

I did not notice either thing. As for some scaling being different,
possibly some rock shelter of wooden dowel in his cage might have done
that via rubbing against it. Mites? This guy is captive-born and was in
a very clean cage.

Todd
--------------------
That is what I figured about the scales. Not too worried about that. I am currently soaking the snake in warm water. I just took him out to look at the eye, and I dont see it anymore, so hopefully the water made it drop off. I didnt see ANY others on him, just in the eye socket, under the eyelid. I am going to get mineral oil and put on the eye to "suffocate" anymore mites taht could be in there. Im kinda upset. Like I said though, I didnt see ANY others except in the eye.

Also, when was the last time it ate so I can try to keep it on the same schedule.

Brad
----------------------
Brad,

>That is what I figured about the scales. Not too worried about that.
I am currently soaking the snake in warm water. I just took him out to
look at the eye, and I dont see it >anymore, so hopefully the water
made it drop off. I didnt see ANY others on him, just in the eye
socket, under the eyelid. I am going to get mineral oil and put on the
eye to >"suffocate" anymore mites taht could be in there. Im kinda
upset. Like I said though, I didnt see ANY others except in the eye.

I'm not sure what that was, but that critter was captive-born and in a
clean cage, so I would not assume it was a mite, but something debris
of some sort.
>
> Also, when was the last time it ate so I can try to keep it on the
> same schedule.

Last Friday, he took a live adult mouse and a live rat pup. He looks to
shed soon.

Todd
--------------------
Todd,
I just took the woma out of the warm bath and found a mite on the belly of him. It was dead, but I did save it. I took these pics, but they arent very clear at all.

Brad
-----------------------
Brad,

>I just took the woma out of the warm bath and found a mite on the
belly of him. It was dead, but I did save it. I took these pics, but
they arent very clear at all.

Your pics are very fuzzy.

I shipped another customer a pair of Irian Jaya carpets and some
tarantulas today. He said tonight:

" The IJs are spectacular and the bicegoi look like they are going to
be fun to work with. What a great collection of animals! I look forwad
to the vagans and platyomma next week. Let me know what that collection
of spiders looks like because I am sure to pick up some of them. Take
care and talk to you soon."

The woma male I sent you was and is a healthy, eating, great-looking
snake. I never saw mites on him. He is CB and was in a very clean cage.
I'm not sure what you are seeing as your pics are fuzzy, but if you are
trying to say the snake is bad or unhealthy, I respectfully and
strongly disagree with you.

The only thing about him currently, is he is approaching a shed based
on his eye color today.

Todd
---------------
I have a mite in a little ziploc bag if really want me to send it to you. I swear to you that he has mites. I thought that it was dead after the 30 min water soak, but as it was sitting on the papertowel, it started to move. So then I put it in this ziploc and sprayed some ant and roach killer in it to kill it. It did the trick. Like I said, i would be more than happy to send this too you. I can also see if I can borrow a friends camera to take a pic of it first for you as his camera is better than mine.

Brad
------------------
Brad,

> I have a mite in a little ziploc bag if really want me to send it to
> you. I swear to you that he has mites. I thought that it was dead
> after the 30 min water soak, but as it was sitting on the papertowel,
> it started to move. So then I put it in this ziploc and sprayed some
> ant and roach killer in it to kill it. It did the trick. Like I
> said, i would be more than happy to send this too you. I can also see
> if I can borrow a friends camera to take a pic of it first for you as
> his camera is better than mine.

No need to send me a bag with a mite. I do not understand where that
came from. Maybe it was in the shipping box from something else. After
you get past the mite or not mite thing, are you saying it's a bad
snake?, because I so, I would strongly disagree. He looks great. He has
eaten great. He has good body weight. He has been very active and calm
and most of all - he is a rare Woma.

In the past week, I have shipped over 7 awesome-looking and rare
snakes. No problems, no mites, and all happy customers.

So, where are you going with all this?

Todd
--------------------
I think he is a beautiful snake. Just like you said, looks healthy, very active, docile, etc. I am just upset that I paid $500 for a snake that has mites and now risk the chance of all my other reptiles mites. I figured that a responsible reptile dealer would want to know that he has mites and would tell the others that recently purchased from you that there is a chance that they have mites. I am dissappointed that you dont seem concerned about this. This is the first time I have ever had to deal with mites and now freaking out that it is going to spread to my whole reptile collection.

Brad
-----------------------
Brad,

> I think he is a beautiful snake. Just like you said, looks healthy,
> very active, docile, etc. I am just upset that I paid $500 for a
> snake that has mites and now risk the chance of all my other reptiles
> mites. I figured that a responsible reptile dealer would want to know
> that he has mites and would tell the others that recently purchased
> from you that there is a chance that they have mites. I am
> dissappointed that you dont seem concerned about this. This is the
> first time I have ever had to deal with mites and now freaking out
> that it is going to spread to my whole reptile collection.

RESPECTFULLY, Brad, if I was "not concerned", I would not be
communicating with you so much. Since I am, and I am listening to you
and corresponding with you frequently, answering your questions and
such - yes, I am concerned.

My other customers, especially in the last two weeks have received rare
snakes and no mites. Believe me, I do not intentionally do anything bad
to my customers.

In summary, the only thing that I can think of right now is my
suggestion that it is not a "perfect world" and getting anything
perfect is not realistic. Take a deep breath, calm down and be
open-minded here. I'm always on my customer's side in business matters
as I always think from the customer's perspective, because I too am a
hobbyist of these critters.

I do not do things sinister, intentional or under-handed. Any
suggestion of that is something that does not go hand-in-hand with my
involvement in the hobby and business for over 26 years with the
reputation that I have built.

With that said, I do not have an explanation for the mite or two you
have reported. It doesn't add up with the conditions he was kept in or
my other snakes and most of all the many rare snakes that my customers
have received in the last two weeks. It doesn't make sense to me. That
doesn't mean that I'm unconcerned.

I guess this example might make my point:

If you worked at a car wash and you hand-washed a car and you were 100%
confident in your abilities and your inspection of a customer's car
that you just washed and one hour after finishing that customer came
back and said you missed one spot on the car, how do you deal with
that? You know that you washed it, there was no dirt or spots, but for
some strange reason, there appears some speck of dirt on one side. The
bottom line is the car is immaculate-looking, clean and anybody would
agree, but the customer is upset about a speck of dirt that he found.

This Woma is immaculate and anybody would want him. There is a very
high demand for this species and this individual was high quality. I do
not understand the reported mite or two. It makes no sense to me, but I
give you the benefit of the doubt that you saw it. Now after processing
that, you still have a beautiful, healthy and rare snake. That is the
bottom line.

I will look over my snake cages and see if there are any mites. Even if
I do not see them, I will clean them tomorrow extra clean. None of my
customers have reported this problem, so I consider it a fluke. I do
not know where it came from, but it wasn't on my other snakes or in my
other cages and this guy has been clean.

Todd
-------------------
Todd,

This isnt a perfect world, but when you pay that much money for something that you were told was healthy then you expect it to be that way!

<<If you worked at a car wash and you hand-washed a car and you were 100%
confident in your abilities and your inspection of a customer's car
that you just washed and one hour after finishing that customer came
back and said you missed one spot on the car, how do you deal with
that? You know that you washed it, there was no dirt or spots, but for
some strange reason, there appears some speck of dirt on one side. The
bottom line is the car is immaculate-looking, clean and anybody would
agree, but the customer is upset about a speck of dirt that he found.>>

As for the example you used, if the car washing company had good customer service, they would rewash the car for the owner. If there is a spot of dirt on it, it is not immaculate. I honestly would think that I simply missed it. Its not a "perfect world" Todd, people make mistakes.

These mites were already attached and plump! They have been there a while. I have already had to spend $50 to take care of this. And now that I brought it into my house, I have to spray my whole house to prevent a major outbreak!

So you are saying that just because he is beautiful and rare, that I shouldnt be complaining that the snake I just spent $600 on has mites! Do you understand how big of a deal mites are? They are so hard to get rid of and they will kill an animal if not treated. I can assure you that if I would have known it had mites, I would not have purchased him. I am sure that many other people would feel the same way.

Brad

This last email I sent him was on 2/17/06. There was plenty of time from the date I last emailed you to the date I posted on the BOI.
 
Please everyone, tell me where I was inconsistant in those emails? Please tell me where I I got impatient. I honestly feel I was handling it very well until the very end.
 
Good

Brad wants to continue to air everything out publicly. That is not making things better, but being that he did, sure look at my comments. Look how much I corresponded with him. Do I come off as somebody trying to stick it to him? I wasn't done corresponding with him. He just jumped the gun here and found a good Todd-hater in John Apple who then abused his moderator duties and power to do a nice hatchett job.

At this point, I'm disgusted with John mainly. I think you just jumped the gun and got egged on and used for a reason by John, but if you continue to seek the court of public opinion on me and paint me out to be a bad person and/or dealer, you are not helping resolve a problem between customer and seller very well.
 
Todd...yes I have no love for you and being involved in this thread I should not have dinged you , for that I will apologise to you. But even if I was not involved I would still have given you a ding for associating a name with feces.
That being said I would be careful in the future posting here because your posts could be considered antagonising a mod and would suffer a few more dings.
And yes 'Apples way or the highway' is my way . I am 100% honest and if I am wrong I WILL admit it, can you say the same ? I was perfectly honest in my replies here and my past with you.
In retrospect good luck Todd fair you well
 
xenesthis13 said:
Brad wants to continue to air everything out publicly. That is not making things better, but being that he did, sure look at my comments. Look how much I corresponded with him. Do I come off as somebody trying to stick it to him? I wasn't done corresponding with him.

If you werent done corresponding to me why hadnt you emailed me back within the 11 days that I gave you before posting on the BOI?

xenesthis13 said:
you are not helping resolve a problem between customer and seller very well.

Todd, you have done NOTHING to try to resolve this! You didnt the first time I contacted you about this nor the second time on here! You are not helping your reputation at all!
 
HerpsinIN said:
Todd, you have done NOTHING to try to resolve this! You didnt the first time I contacted you about this nor the second time on here! You are not helping your reputation at all!

Todd seems willing to resolve this. What would you suggest?
 
So just do it! Todd, $20 is reasonable for the treatment of a mite. Paypal him the $20 and then move forward. Both of you probably have crossed the line at some point during this transaction so I don't think either needs to apologize. Give him the $20 and move on. You have GOT to have better things then this to deal with. I would think both of you do!

Griz
 
$20.00 + 3% :rofl: :rofl:

I don't agree with your assessment that both parties did something wrong here. I don't see were Brad did anything wrong at all. He is in no way involved with John Apples and has nothing to do with that private issue. He made a vendor aware of a problem with his stock (mites) and the vendor made no attempt to do anything about it. That vendor was given multiple opportunities both here and privately before this thread started and he did not take them. Is the customer supposed to ask for a apology and reparations?? The customer was belittled with a story about a carwash and was in a way called a liar. He basically said "with all due respect, I don't respect you". You got dirt (mites) on your car after it left the carwash (Todd's place) and it is not my problem. Except instead of dirt I would have said a scratch in the paint job.

Where do you think the buyer went wrong at all??

Jason
 
resolving

11 days. Yes, correct. I was traveling, had some problems with my computer and I also wanted to see how the woma settled in for awhile before coming back to resovling any problem. If anything was urgent, I was a phone call away, not a buyer beware hatchett job to be egged on by John Apple.

As for resolving the problem, yes, that can be done and I am willing. I will call Brad today. After that is complete and resolvement of any problems is achieved, I will still say, this thread was wrong and I resent what was done here. John Apple will be flagged and I hope many will consider "buyer beware" posts to be more of the type where a seller is intentionally ripping somebody off, doesn't ship or ships the wrong animals or gender and doesn't fix it. This type of thread should be of a customer complaint type and definitely not as sinister and venomous as a buyer beware thread.

Todd
 
Back
Top