Add my name to the list of scammed...
Chris Johnson from TSE owes me $545.00 for a trio of Hogg Island Boas that I purchased from him on March 10 of this year. Here is a history of the email exchanges with Chris/Pat/Glenn and myself (please, scroll down to the bottom and begin there):
4/24/06
Hello Pat,
I haven't heard from you or the TSE gang in almost three weeks and it is going on six weeks since my purchase. I can understand weather, Chris being out , and you guys being swamped, however, a little communication goes a long ways. I am an active member on the forums (Fauna & Kingsnake) and the amount of customers complaining is making me anxious about this purchase. I need to know if you guys have a time frame in mind. I am out of town this coming week, however, I would like to know if you are going to be shipping in the first couple weeks of May? Otherwise, I need to pursue a refund or I will contest payments through Paypal or my credit card, which ever applies in this situation. I don't understand how you can expect customers who spend this kind of money to sit quiet and wait to be contacted at some undefined time frame in the future. I am sorry if I come across as rude, but this is really frustrating. Please, let me know. Thank you.
Nate Oswald
4/05/06
Hello Nate! Good to hear from you!
Yes, unfortunately due to the relentless winter we became a bit more backlogged with orders than we had anticipated. In previous winters we have grown accustomed to being graced with three or four day pleasant enough to ship. This winter however gave us nothing, literally.
Weather thankfully has started to improve and we were actually able to fill an entire fedex truck last week with our first day of shipping since late 05! You should have seen the drivers expression, our representative went as far as calling us the following day to request we limit outgoing parcels in a given day to allow their other scheduled pickups room on the truck J
We are not completely out of the woods just yet. Mother Nature twisted the knife so to speak recently. This very evening for example we are experiencing an overnight low in the mid twenties. We even saw a bit of snow today. It will be hit or miss for a little longer but I’m happy to say we should be able to catch up and get everyone taken care of here shortly.
As previously instructed we’ll be sure to contact you prior to shipment as we do not ship blind. We try to avoid the chance a package is left unattended and require customers to be present and sign for our deliveries.
Thanks so very much for your patience and understanding. We appreciate any grey hairs encountered in result of the delays we experience. Some may believe otherwise, apparently they have not considered or had to pay the hefty bills encountered while housing and feeding hundreds of animals that have already sold. J
We are blessed to have such exceptional clientel. Thanks again, we hope to speak with you again soon. Have a great day.
pat
Sales Department
TopShelfExotics.com / LeoMorphs.com
Email:
[email protected]
VISIT THE NEW TSE FORUMS!
http://forums.topshelfexotic.com
MESSAGE BOARDS, CLASSIFIEDS, LIVE REPTILE CHAT, PHOTO GALLERIES, AND MORE!
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From: Nate Oswald [mailto:
[email protected]]
Sent: Wednesday, April 05, 2006 12:32 AM
To:
[email protected]
Subject: Re: 2005 Hogg Island Boas
Greetings,
I am hoping that I can get an update on my order, please? I haven't heard from anyone in over two weeks. I've had orders come and go from the Northeast and I know there have been periods of acceptable temps. Are you guys backed up with orders? Please, let me know it has been almost a month since my purchase. Thanks!
Nate Oswald
----- Original Message -----
From: Top Shelf Exotics
To: 'Nate Oswald'
Sent: Tuesday, March 21, 2006 6:56 AM
Subject: RE: 2005 Hogg Island Boas
Overnights show we will be in the twenties still. As we stated previously we will contact you when overnight temps improve to arrange a delivery date. We are unable to ship and guarantee safe healthy arrival until overnight temps improve, its simply too risky. The moment overnights improve you will be contacted to select a date and confirm your shipping address and other details. Hope all is well, ‘till then…
glenn
Sales Department
Email:
[email protected]
Winter shipments may experience delays due to weather conditions to ensure safety,
we ask that customers read and understand our terms of sale before placing an order.
http://topshelfexotic.com/terms.htm
VISIT THE NEW TSE FORUMS!
MESSAGE BOARDS, CLASSIFIEDS, IMAGE GALLERIES, AND MORE!
This message and any attachments accompanying this transmission may contain privileged and/or confidential information and is intended solely for the addressee(s) named above. If you are not the intended addressee/recipient, you are hereby notified that any use of, disclosure, copying, distribution, or reliance on the contents of this message is strictly prohibited and may result in legal action against you. Thank you.
--------------------------------------------------------------------------------
From: Nate Oswald [mailto:
[email protected]]
Sent: Monday, March 20, 2006 6:56 PM
To:
[email protected]
Subject: Re: 2005 Hogg Island Boas, Awesome! $175 EACH!
Hi,
Please let me know if you can ship the trio of Hoggs this coming Wednesday for Thursday delivery. My temps are highs in the mid forties and lows in the mid thirties. If your local conditions aren't acceptable then please let me know and we can look at another day. Thanks!
This is glenn, just wanted to make sure you got our email so I sent numerous duplicates J
ttys
Sales Department
Email:
[email protected]
Winter shipments may experience delays due to weather conditions to ensure safety,
we ask that customers read and understand our terms of sale before placing an order.
http://topshelfexotic.com/terms.htm
VISIT THE NEW TSE FORUMS!
MESSAGE BOARDS, CLASSIFIEDS, IMAGE GALLERIES, AND MORE!
This message and any attachments accompanying this transmission may contain privileged and/or confidential information and is intended solely for the addressee(s) named above. If you are not the intended addressee/recipient, you are hereby notified that any use of, disclosure, copying, distribution, or reliance on the contents of this message is strictly prohibited and may result in legal action against you. Thank you.
--------------------------------------------------------------------------------
From: Nate Oswald [mailto:
[email protected]]
Sent: Friday, March 17, 2006 12:55 AM
To:
[email protected]
Subject: Re: 2005 Hogg Island Boas, Awesome! $175 EACH!
I just received 7 of the same messages that you just sent. Thank you for being so thorough.. I am positive that there were no messages in my Spam or junk mail previously as I check it religiously since I converse with several vendors/businesses on a regular basis and I have a few on-going transactions. Thanks for the speedy response and I would appreciate it if you would inform me of who I am exchanging emails with? Thank you.
Nate Oswald
----- Original Message -----
From: Top Shelf Exotics
To: 'Nate Oswald'
Sent: Friday, March 17, 2006 12:30 AM
Subject: RE: 2005 Hogg Island Boas, Awesome! $175 EACH!
A reply was written and you were told we could not ship due to weather condition, check with us on Tuesday as we will then be able to check forecasts to see if conditions will be improved. Also please add us to a “safe list” so our messages are not directed as spam or junk mail.
Sales Department
Email:
[email protected]
Winter shipments may experience delays due to weather conditions to ensure safety,
we ask that customers read and understand our terms of sale before placing an order.
http://topshelfexotic.com/terms.htm
VISIT THE NEW TSE FORUMS!
MESSAGE BOARDS, CLASSIFIEDS, IMAGE GALLERIES, AND MORE!
This message and any attachments accompanying this transmission may contain privileged and/or confidential information and is intended solely for the addressee(s) named above. If you are not the intended addressee/recipient, you are hereby notified that any use of, disclosure, copying, distribution, or reliance on the contents of this message is strictly prohibited and may result in legal action against you. Thank you.
--------------------------------------------------------------------------------
From: Nate Oswald [mailto:
[email protected]]
Sent: Friday, March 17, 2006 12:26 AM
To:
[email protected]
Subject: Fw: 2005 Hogg Island Boas, Awesome! $175 EACH!
To whom it may concern,
I was expecting a response as to whether you could ship on the day requested or not (maybe due to weather conditions?). This lack of communication worries me as I need to have the animals shipped for delivery on specific days as I work a full time job during the day. The next day I can receive shipment is Thursday the 24th. Please, let me know if this date will work. If it doesn't work I need to be notified as well. Thank you for your time.
Nate Oswald
----- Original Message -----
From: Nate Oswald
To:
[email protected]
Sent: Tuesday, March 14, 2006 8:02 PM
Subject: Re: 2005 Hogg Island Boas, Awesome! $175 EACH!
Hi,
I am emailing to see whether my package was shipped today for Wednesday delivery. Please, let me know. Thank you.
Nate Oswald
----- Original Message -----
From: Top Shelf Exotics
To: 'Nate Oswald'
Sent: Friday, March 10, 2006 1:37 PM
Subject: RE: 2005 Hogg Island Boas, Awesome! $175 EACH!
Payment confirmed.
As long as weather here cooperates this should be no problem, have a fantastic day.
Sales Department
Email:
[email protected]
Winter shipments may experience delays due to weather conditions to ensure safety,
we ask that customers read and understand our terms of sale before placing an order.
http://topshelfexotic.com/terms.htm
VISIT THE NEW TSE FORUMS!
MESSAGE BOARDS, CLASSIFIEDS, IMAGE GALLERIES, AND MORE!
This message and any attachments accompanying this transmission may contain privileged and/or confidential information and is intended solely for the addressee(s) named above. If you are not the intended addressee/recipient, you are hereby notified that any use of, disclosure, copying, distribution, or reliance on the contents of this message is strictly prohibited and may result in legal action against you. Thank you.
--------------------------------------------------------------------------------
From: Nate Oswald [mailto:
[email protected]]
Sent: Friday, March 10, 2006 11:41 AM
To:
[email protected]
Subject: Re: 2005 Hogg Island Boas, Awesome! $175 EACH!
I've just sent payment in the amount of $545 shipped for the 1.2 F1 Hogg Islands via my Paypal account.
If possible, I need for the trio to be shipped on Tuesday for Wednesday receiving. My shipping address is on my Paypal payment:
Please, respond that you received payment and if you can ship on the day requested.
Thank you.
Nate Oswald
----- Original Message -----
From: TSE
To: 'Nate Oswald'
Sent: Friday, March 10, 2006 2:10 AM
Subject: RE: 2005 Hogg Island Boas, Awesome! $175 EACH!
$175ea, 165ea in the trio. Reduced pricing on the trio would bring your purchase to $545 shipped payable via paypal at
[email protected]
Take care
Sales Department
TopShelfExotics.com / LeoMorphs.com
Email:
[email protected]
VISIT THE NEW TSE FORUMS!
http://forums.topshelfexotic.com
MESSAGE BOARDS, CLASSIFIEDS, LIVE REPTILE CHAT, PHOTO GALLERIES, AND MORE!
--------------------------------------------------------------------------------
From: Nate Oswald [mailto:
[email protected]]
Sent: Friday, March 10, 2006 1:13 AM
To:
[email protected]
Subject: Re: 2005 Hogg Island Boas, Awesome! $175 EACH!
Thanks for the quick response. Do you discount for the purchase of multiple animals? I am interested in this trio.
Nate Oswald
----- Original Message -----
From: TSE
To: 'Nate Oswald'
Sent: Thursday, March 09, 2006 8:13 PM
Subject: RE: 2005 Hogg Island Boas, Awesome! $175 EACH!
1.2 remain as of this message
Sales Department
TopShelfExotics.com / LeoMorphs.com
Email:
[email protected]
VISIT THE NEW TSE FORUMS!
http://forums.topshelfexotic.com
MESSAGE BOARDS, CLASSIFIEDS, LIVE REPTILE CHAT, PHOTO GALLERIES, AND MORE!
--------------------------------------------------------------------------------
From: Nate Oswald [mailto:
[email protected]]
Sent: Thursday, March 09, 2006 7:49 PM
To:
[email protected]
Subject: 2005 Hogg Island Boas, Awesome! $175 EACH!
Hi,
I'm interested to know if you have 2.2 quanitity of the Hogg Boas that you have listed on the Kingsnake classifieds. Please, let me know if you have that quantity available so I can make a payment. Thank you.
Nate Oswald