tejasranger
New member
Update of TSE situation
The snakes arrived Thursday 4/20 as promised, the wife signed for them and put them in the quarantine rack. When I got home from work I examined them, they were both 190g, the female looked fine, but the male had some redish discolored belly scales which caused me some concern. Early Friday morning, I emailed the following to TSE:
Pat/Glenn,
The snakes arrived yesterday morning. The female looks very nice, her health seems good. The male however looks to have a problem on his belly. A couple of scales seem to be pinkish-red underneath. I don't know if it is the beginning stages of belly rot, or some other type of infection, but I am concerned enough to bring it to your attention. Any thoughts? I am planning on a trip to the vet tomorrow morning to find out more. What have they been feeding on, and when did they eat last? I would like to let them settle for a couple more days, before feeding.
Bob E.
Around 9:00 I got this reply from Pat or Glenn:
They were all feeding thawed rat pups taken from tongs. Some were a bit hesitant than others in taking thawed so you may encounter a picky moment or two but I would not give in to feeding live as it does not assist the process of switching them 100% thawed.
I had not noticed any discoloration upon packaging and inspection but I am very glad you brought it to our attention promptly. If it turns into anything questionable or serious we will certainly take care of the problem. He may have put up a bit of a fight while bagged or it could be any number of things like a rough journey or bin rub. Sometimes they'll hold onto anything to avoid being snatched from their containers. This can sometimes lift a scale or two in the process. I can only speculate since I have nothing visual to reference.
I would probably give it 48-72 hours to see if the coloration you speak of subsides or not. If it does not I would then go with your first instincts as you previously mentioned and have him inspected just to be on the safe side if you so desire. I would think we would have noticed anything serious upon inspection but I must admit we have been a bit rushed getting some of these orders out so our time spent inspecting all the animals may have been less than adequate. I do think a skin infection would have been spotted though. Hopefully it is nothing serious and subsides for you. If not do not hesitate to inform us immediately and we will be more than happy to assist you.
On Saturday Morning I took them to my Vet. Her diagnosis was that both of them tested positive for Giardia in their fecal exam, and that the male had several Pustules and scabs that she diagnosed as Septicemic/Blister disease. She treated them both with the first of three doses of Metronidazole/Pancur. The male was also given the first in aa series of three Baytril injections. So now I'm out $136.75, and am not a happy camper. When I get home I this email to TSE along with a scanned copy of the vets medical report & her contact information.
Pat/Glenn,
I took the pair to the vet this morning. It seems that both were positive for Giardia in their fecal exam. The male also had to be treated for Septicemic/Blister disease. This will require 3 additional visits for antibiotic injections for the male as well as 3 more treatments for parasites, for the both of them. This news doesn't exactly make me happy as this will come to a considerable sum. What is TSE planning to do about this? I am attaching a pdf file with the vets notation, as well as a contact number for her. I will wait to hear from you.
Bob E.
The nothing no reply, no phone call, nothing to address how they will make this right. I sent the same email to Chris at his cjohnson@topshelfexotics address yesterday and again nothing. Last night I sent this email to Pat/Glenn:
Pat & Glenn,
You haven't replied to my email from Saturday. I sent you proof that the snakes you sent were not in good shape. I provided you with the contact info for my vet, so you could contact her for verification. Still you have seen fit to ignore my inquiry of what TSE plans to do to rectify this situation. Seems like ignoring your customers is something that is Standard Operating Procedure for you two. I can't help but feel this is something your future customers should be made aware of, and as you well know I am not afraid to do just that. I will await your typical smarmy reply, before I post on Fauna Classified. Please forward this email to Chris, so he isn't in the dark when the customer emails start flowing in, thanks to you two.
Sincerely, Bob E.
And in closing I do think that this is something current and future customers should be made aware of. Evidently the housing conditions leave something to be desired at TSE. Belly Rot and Internal parasites aren't conducive to attracting new customers. This has been a bad deal all around. I thought you might enjoy these emails sent by Pat/Glenn after I made the original post as well, this is what the think of the BOI.
sent 4/17
You may feel free to remove your foot from your mouth and view your [email protected] address for a message that was actually sent to you this morning regarding shipment. Rather than being ignorant and rude to us perhaps you should try responding so that shipment can be made. In regards to your thread; we do not have time for the garbage and accusation that fills these public forums. We have many orders to ship and only so many hours in a given day. We congratulate you in your efforts to create yet more problems for us as we did not have enough already. You are truly a saint. We await your response to our notice requesting confirmation.
Good day
sent 4/17
As requested the confirmation message is attached below.
No worries, we considered the source too in regards to your antics in the aforementioned thread and found it to be quite amusing. It almost seems as if you think you accomplished something, how quaint. I only wish that you are encountered with an equally troublesome experience and met with the same ignorance as the future unfolds. Life has a way of turning the tables so to speak thus I am confident the favor will be returned in due time. Perhaps in the future you will learn to exercise a bit of maturity and understanding in matters you are obviously unaware of. We appreciated your patience while it lasted and are happy to see your transaction coming to a close so we may cease further ties with you and any who have proven themselves to be as equally ignorant in this matter.
I will be certain to pass along your previous message to Chris when he is well enough. Hopefully he hangs in there and returns, we are all pulling for him. I’m sure we will have more insight on his situation after his procedures. I have requested Chris deal with you and this situation once he is capable as I have better things to do than deal with the ignorance which follows mudslinging and ill assumption. I do not understand why he stated you were not his customer, perhaps he simply did not recall as we have many people whom we have dealt with and he is not exactly in the best of health. I am sure when he is well enough he will make the appropriate additions and\or amendments to his posts in your sideshow if he deems it fit.
Respond to the attached confirmation so we may be finished with you. Good Day.
There you have it in their own words
The snakes arrived Thursday 4/20 as promised, the wife signed for them and put them in the quarantine rack. When I got home from work I examined them, they were both 190g, the female looked fine, but the male had some redish discolored belly scales which caused me some concern. Early Friday morning, I emailed the following to TSE:
Pat/Glenn,
The snakes arrived yesterday morning. The female looks very nice, her health seems good. The male however looks to have a problem on his belly. A couple of scales seem to be pinkish-red underneath. I don't know if it is the beginning stages of belly rot, or some other type of infection, but I am concerned enough to bring it to your attention. Any thoughts? I am planning on a trip to the vet tomorrow morning to find out more. What have they been feeding on, and when did they eat last? I would like to let them settle for a couple more days, before feeding.
Bob E.
Around 9:00 I got this reply from Pat or Glenn:
They were all feeding thawed rat pups taken from tongs. Some were a bit hesitant than others in taking thawed so you may encounter a picky moment or two but I would not give in to feeding live as it does not assist the process of switching them 100% thawed.
I had not noticed any discoloration upon packaging and inspection but I am very glad you brought it to our attention promptly. If it turns into anything questionable or serious we will certainly take care of the problem. He may have put up a bit of a fight while bagged or it could be any number of things like a rough journey or bin rub. Sometimes they'll hold onto anything to avoid being snatched from their containers. This can sometimes lift a scale or two in the process. I can only speculate since I have nothing visual to reference.
I would probably give it 48-72 hours to see if the coloration you speak of subsides or not. If it does not I would then go with your first instincts as you previously mentioned and have him inspected just to be on the safe side if you so desire. I would think we would have noticed anything serious upon inspection but I must admit we have been a bit rushed getting some of these orders out so our time spent inspecting all the animals may have been less than adequate. I do think a skin infection would have been spotted though. Hopefully it is nothing serious and subsides for you. If not do not hesitate to inform us immediately and we will be more than happy to assist you.
On Saturday Morning I took them to my Vet. Her diagnosis was that both of them tested positive for Giardia in their fecal exam, and that the male had several Pustules and scabs that she diagnosed as Septicemic/Blister disease. She treated them both with the first of three doses of Metronidazole/Pancur. The male was also given the first in aa series of three Baytril injections. So now I'm out $136.75, and am not a happy camper. When I get home I this email to TSE along with a scanned copy of the vets medical report & her contact information.
Pat/Glenn,
I took the pair to the vet this morning. It seems that both were positive for Giardia in their fecal exam. The male also had to be treated for Septicemic/Blister disease. This will require 3 additional visits for antibiotic injections for the male as well as 3 more treatments for parasites, for the both of them. This news doesn't exactly make me happy as this will come to a considerable sum. What is TSE planning to do about this? I am attaching a pdf file with the vets notation, as well as a contact number for her. I will wait to hear from you.
Bob E.
The nothing no reply, no phone call, nothing to address how they will make this right. I sent the same email to Chris at his cjohnson@topshelfexotics address yesterday and again nothing. Last night I sent this email to Pat/Glenn:
Pat & Glenn,
You haven't replied to my email from Saturday. I sent you proof that the snakes you sent were not in good shape. I provided you with the contact info for my vet, so you could contact her for verification. Still you have seen fit to ignore my inquiry of what TSE plans to do to rectify this situation. Seems like ignoring your customers is something that is Standard Operating Procedure for you two. I can't help but feel this is something your future customers should be made aware of, and as you well know I am not afraid to do just that. I will await your typical smarmy reply, before I post on Fauna Classified. Please forward this email to Chris, so he isn't in the dark when the customer emails start flowing in, thanks to you two.
Sincerely, Bob E.
And in closing I do think that this is something current and future customers should be made aware of. Evidently the housing conditions leave something to be desired at TSE. Belly Rot and Internal parasites aren't conducive to attracting new customers. This has been a bad deal all around. I thought you might enjoy these emails sent by Pat/Glenn after I made the original post as well, this is what the think of the BOI.
sent 4/17
You may feel free to remove your foot from your mouth and view your [email protected] address for a message that was actually sent to you this morning regarding shipment. Rather than being ignorant and rude to us perhaps you should try responding so that shipment can be made. In regards to your thread; we do not have time for the garbage and accusation that fills these public forums. We have many orders to ship and only so many hours in a given day. We congratulate you in your efforts to create yet more problems for us as we did not have enough already. You are truly a saint. We await your response to our notice requesting confirmation.
Good day
sent 4/17
As requested the confirmation message is attached below.
No worries, we considered the source too in regards to your antics in the aforementioned thread and found it to be quite amusing. It almost seems as if you think you accomplished something, how quaint. I only wish that you are encountered with an equally troublesome experience and met with the same ignorance as the future unfolds. Life has a way of turning the tables so to speak thus I am confident the favor will be returned in due time. Perhaps in the future you will learn to exercise a bit of maturity and understanding in matters you are obviously unaware of. We appreciated your patience while it lasted and are happy to see your transaction coming to a close so we may cease further ties with you and any who have proven themselves to be as equally ignorant in this matter.
I will be certain to pass along your previous message to Chris when he is well enough. Hopefully he hangs in there and returns, we are all pulling for him. I’m sure we will have more insight on his situation after his procedures. I have requested Chris deal with you and this situation once he is capable as I have better things to do than deal with the ignorance which follows mudslinging and ill assumption. I do not understand why he stated you were not his customer, perhaps he simply did not recall as we have many people whom we have dealt with and he is not exactly in the best of health. I am sure when he is well enough he will make the appropriate additions and\or amendments to his posts in your sideshow if he deems it fit.
Respond to the attached confirmation so we may be finished with you. Good Day.
There you have it in their own words
of getting a refund, I would cancel my order with them right now.....the shipping delay was one thing, but sending out an animal with problems like that is another story entirely. 
