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Bad Guy Troy at Regal Reptiles

captnemo said:
Ed - I know you probably have more amphibian knowledge than I, but surely an hour long drive is less stressful than being in a box, on a truck, a plane, another truck, and left on a doorstep, yet most sellers offer at least a live arrival guarantee.
Click to expand...

Mike, almost no one offers any guarantees on amphibians anymore.

An hour long drive under less than ideal conditions can kill a perfectly healthy frog in many ways.

People visit shows because you can buy cheap herps there, alot of them are imports. you have to know how to set them up and treat them or the results are less than desireable.
 
Not trying to beat a dead horse with the whole name thing, but...

Paul, I can understand your frustration, but the rule is there for a reason. Like Webslave said, any Tom, Dick or Harry could jump on here and say whatever they want...but in that scenario, say the "bad guy" came on here and wanted to make things right (believe it or not, it occasionally happens)...how is that person [the accused "bad guy"] gonna to have a clue who they're supposed make amends with?

And also...many "bad guys" will come on here under false identities and like to post bad (and often false) things about other people who do not deserve it.

Thats why we want everyone to list their full name. Its not just being petty or silly; the rule does have a purpose.

Enough said about that, methinks. Just something to consider for future posts.
 
I am not taking sides here, and I cant see either person in the wrong.

Maybe the OP could have looked the frog over better?

Maybe he should have asked about any guarantees on the frogs he purchased before he left the vendors tables?
 
Ed Clark said:
Mike, almost no one offers any guarantees on amphibians anymore.

An hour long drive under less than ideal conditions can kill a perfectly healthy frog in many ways.

People visit shows because you can buy cheap herps there, alot of them are imports. you have to know how to set them up and treat them or the results are less than desireable.
Click to expand...

Not trying to antagonize, but can you tell me who doesn't offer live arrival? I've done some looking around and have had a hard time finding someone (even you) that doesn't offer a live arrival guarantee.

Also, it seems to me that the buyer has at least some experience with frogs, as to not be held responsible for the death of this one...especially considering the odds. Could it really have been that much trouble for Regal to give a repeat customer the benefit of the doubt? It wouldn't have been too hard for Troy to avoid this thread or to keep this customer's business.
 
captnemo said:
Could it really have been that much trouble for Regal to give a repeat customer the benefit of the doubt? It wouldn't have been too hard for Troy to avoid this thread or to keep this customer's business.
Click to expand...

That would be a question best answered by troy.

Has troy been invited into this discussion?
 
captnemo said:
Not trying to antagonize, but can you tell me who doesn't offer live arrival? I've done some looking around and have had a hard time finding someone (even you) that doesn't offer a live arrival guarantee.
Click to expand...

I think whats most important here is does troy offer any guarantees?

Only he can answer that at this point.
 
To the OP, I hope the name thing doesn't chase you off. It's not a big deal, a lot of us understand where you're coming from, but there are very good reasons behind the rules as they are. Tensions rise from this being a touchy subject as a result of those reasons.

Anyway about your experience - have you ever been to the shop at RR? I have, and based on that experience i feel pretty comfortable saying you couldn't pay me to bring one of those animals into my collection. It's pretty slimy of them to immediately go on the defensive like that, if the way you told your story is accurate. I would be pissed, too.

They don't have the most stellar reviews around here. My experience was similar: poor customer service and an attitude that I was some kind of vermin getting in the way instead of a potential sales target. Pretty obnoxious.
 
I'm from Rhode Island. Same state as Regal Reptiles. I buy approx 3-4000 crickets a week from them and if I get home and they're dead, he replaces them free of charge.

I've only bought 1 trans beardie from him and did not have to return him, so I don't know his return policy. But what I do know is you probably didn't talk to the owner. His name is Shawn.
He spends many days going to do reptile shows and discussions at schools,etc. They also set up their Providence store as an exhibit and he's allowed me to have many free fundraisers.
I doubt he's heard of this thread yet but I'm sure he'll make time to rectify it. And I'm sure he'd have answered honestly if asked about the guarantee at the time of purchase.

I'd also like to state that a guaranteed live delivery is thru an insured shipper. Imo, that frog probably drove from Prov.-NY (2 1/2-3hrs?), then sat at the show for an undetermined amount of time till he was bought. And then you have to add the time you took to get him home to your town.
Most of my experience is with b.d's, uro's and cham's and even they sometimes fail under stress. You really have to spend extra time working with any live creature from a show, sometimes before you get home. Sorry about the little guy! He was cute! :(
 
This guy just wanted to scream a bit. He chose to slam other's and even myself on another forum. Buying exotic animals first of all is a risk. Unexplained death is part, an ugly part of dealing with them. The frog was WC, cheap and as one already said..in the cup for a good day anyway. RETF's are known for just dropping when everything YOU think is going right for them.

The way Regal, chose to do the business end is the only thing that is up for debate. Could they have refunded the money? Yes. Is it in writing when you buy an animal you chose at a show to get some type of compensation if it goes wrong? No. You are buying an animal that you get to point at and say "Gimmie that one!" One has to think that a WC animal may die before you get them into their ecosystem. Would you like to get the odds in your favor a bit more?! Buy CB.
Mac
 
Macpoison all you are interested in is unnecessarily and arrogantly slamming posts that really have nothing to do with you. You are negative and arrogant and you should not be surprised by the negativity that comes your way.

Ed Clark - I see why you are defending Regal - not very impressed with alot of the posts about you. And I actually bought a couple of frogs from you a few months back.

As to the reasonable posts here, especially captnemo, at least there are some posters who dont carry on the stereotype of nasty insulting nerds who hide behind their computers while throwing out bile.
All I wanted to do was tell a story about what happened with a seller and warn others. Thats what I thought these forums were for. IF people find what happened OK and buy from them thats OK too.
 
The3rdMan said:
As to the reasonable posts here, especially captnemo, at least there are some posters who dont carry on the stereotype of nasty insulting nerds who hide behind their computers while throwing out bile.
All I wanted to do was tell a story about what happened with a seller and warn others. Thats what I thought these forums were for. IF people find what happened OK and buy from them thats OK too.
Click to expand...

While I do appreciate the complement, these forums are not simply to anonomously tell a story about someone and have everyone join in to say how right you are and the seller sucks, etc. The point of this forum is to say "I'm John Doe, and Widgets, Inc. screwed me...here is the timeline and proof:" This helps gain support of other members which in turn, prompt a resolution.

Although I don't doubt your story, or that Regal could have done things much better, you came here with a story, then threw a fit when you were asked for your name. I stand by my words here, including my support for you in this, however, you could have also done things much better here. By my signature, I cannot deny either online or in person what I have just said. This is what the full name rule is all about.

I hope to see you in the future, and Regal does right by you. I also hope that if you learn anything from this, it's humility and level-headedness.

Good luck.
 
The3rdMan said:
Macpoison all you are interested in is unnecessarily and arrogantly slamming posts that really have nothing to do with you. You are negative and arrogant and you should not be surprised by the negativity that comes your way.

Ed Clark - I see why you are defending Regal - not very impressed with alot of the posts about you. And I actually bought a couple of frogs from you a few months back.

As to the reasonable posts here, especially captnemo, at least there are some posters who dont carry on the stereotype of nasty insulting nerds who hide behind their computers while throwing out bile.
All I wanted to do was tell a story about what happened with a seller and warn others. Thats what I thought these forums were for. IF people find what happened OK and buy from them thats OK too.
Click to expand...

I am not taking sides here, and I cant see either person in the wrong.

Maybe the OP could have looked the frog over better?

Maybe he should have asked about any guarantees on the frogs he purchased before he left the vendors tables?
Click to expand...


If you would have read all my posts you would have seen that I was not taking sides here.
 
Ed Clark said:
Paul, you come here with a complaint that Regal Reptiles frogs that you bought on sunday are unhealthy and of poor quality?

Yet you post the same frogs for sale on this site 3 days later, it looks like you are trying to pass the frogs that you say are unhealthy onto someone else.

http://www.faunaclassifieds.com/forums/showthread.php?t=122522
Click to expand...

The guy obviously likes frogs, and the only one that's consistent in the two posts is a Malaysian Leaf.

I think it's pretty screwed up of you to try and paint him as some kind of dubious business guy when you have no proof at all that the frogs he's selling now are the same ones he got from RR (they're not even the same species, for the most part), and it's clear that he has a large quantity of frogs anyway.
 
I really hope Regal does good on this deal...I have had only great experiences with them.....
While their facility is not the cleanest I have seen, from what I have witnessed, their animals are very well taken care of.....very well fed, temps are right on and they make sure they accommodate for each animal.

I had rescued a juvenile American Alligator when I lived in Connecticut..which I got directly from the UMass campus...I called Shawn and he said we could bring him there....once we arrived, and even though we were late, they stayed till we arrived... they had a set-up waiting away from any of the other gators...we were given a tour and they answered every question I had (which is not easy since I have a NEED to know everything about everything....LOL)....i met Troy later that evening and I checked out the BP's they had available...i had the cash ready...this would have been my first morph and i was psyched....I wanted to purchase a spider they had but Troy pointed out a wobble problem in this particular BP....I hadn't noticed it....but instead of making a quick sale, he opted to be truthful and came forth with the info...

Just saying...spewing venom won't make it right....I don't see them as trying to rip you off....perhaps Troy could have worded it better, maybe the approach was defensive...who knows...

If you spoke with them rationally, pulled out all the disapointment you wrote here and talked with them without the "out to get me" tone...i am sure you can come to a conclusion that works for both parties....

best of luck and I am sorry you lost your frog
 
What sucks is if one goes and reads all the post left on TTTF, the very first one I left said, that this stuff happens and the only part that could be handled differently was on Troys end. Your girlfriend/boyfriend pointed that out. You claim that us "nerds" are ripping you apart..whatever.
Sometimes exotic animals die even tho we all think we have made no mistakes. You then tore into me/others and didnt look back. Your ticked because you didnt get hugged and told that everything will be ok. Funny thing is I hope in all honesty you dont get refunded, that it will turn out that you just acted like a dick and THATS why you didnt get the money back. It would be a shame if the person that did have a frog die due to RR's neglect wasn't able to get a refund.
Mac
 
macspoison said:
What sucks is if one goes and reads all the post left on TTTF, the very first one I left said, that this stuff happens and the only part that could be handled differently was on Troys end. Your girlfriend/boyfriend pointed that out. You claim that us "nerds" are ripping you apart..whatever.
Sometimes exotic animals die even tho we all think we have made no mistakes. You then tore into me/others and didnt look back. Your ticked because you didnt get hugged and told that everything will be ok. Funny thing is I hope in all honesty you dont get refunded, that it will turn out that you just acted like a dick and THATS why you didnt get the money back. It would be a shame if the person that did have a frog die due to RR's neglect wasn't able to get a refund.
Mac
Click to expand...

Are you really a zipperhead or do you just play on on the forum? You serious? Thats close to saying..."Yo dude, sorry your gram died but you shouldn't have said smack about that growth on her neck" .... Like blaming me for your diaper rash cuz you didn't wipe your but!!
 
macspoison said:
What sucks is if one goes and reads all the post left on TTTF, the very first one I left said, that this stuff happens and the only part that could be handled differently was on Troys end. Your girlfriend/boyfriend pointed that out. You claim that us "nerds" are ripping you apart..whatever.
Sometimes exotic animals die even tho we all think we have made no mistakes. You then tore into me/others and didnt look back. Your ticked because you didnt get hugged and told that everything will be ok. Funny thing is I hope in all honesty you dont get refunded, that it will turn out that you just acted like a dick and THATS why you didnt get the money back. It would be a shame if the person that did have a frog die due to RR's neglect wasn't able to get a refund.
Mac
Click to expand...

That sounded like I was coming down on YOU....not the case...sorry
 
Actually I'm upset that he lost the frog, I as well enjoy keeping, buying and breeding exotic amphibians. I also like to sell them. I'm also the first to look at one thing, say a frogs death on my hands and think.."What did I do wrong?" Trying to even talk to this guy and he was/is rude. Because I'm calling him on what he called me and others and the fact that "Sharing a story" Is not the same as "Dont buy frogs from RR" and "Troy's a bad guy" I know Shawn, dont know Troy. Shawn has bought a lot of toads and other things from me in the past. Paid on time and we kept it at that. I dont buy frogs from RR. Dont need or want to.

Now I'm a "zipperhead"?! Ok.
As I have stated, and I will stick to the words that I wrote on this and TheFrog, Troy's part could be a debate if he this or if he that. Whats not up for debate are the words and the hostility this guy has thrown around. I stand by what is on both forums and I am not interested in kissing anyones butt.
A frogs death after ownership of an "hour" as he has stated and your Grandmothers death are not in the same ballpark, not close and in fact that confused me.

WC, exotic animals die sometimes for no reason that we can think of. Could this be his fault? Are we wrong to say that if you buy a WC frog that you may lose it? Should we all rally behind him and set furniture on fire and throw it thru the window of RR store front?! Because thats the reaction he was going for from us. We didnt deliver and it ticked him off. Read all the post from both forums, I did.

If you want to improve your chances of success, buy captive bred frogs.
Mac
 
wyldwurm said:
Are you really a zipperhead or do you just play on on the forum? You serious? Thats close to saying..."Yo dude, sorry your gram died but you shouldn't have said smack about that growth on her neck" .... Like blaming me for your diaper rash cuz you didn't wipe your but!!
Click to expand...

WOW Kimberly. did you forget your medications today.

What a very rude post, seems like this whole thread is a carry over from a fight on another forum?
 
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