am wowin' at circumstances and pointing out that TS paid(?) for being prominent here - as opposed to having established prominent 'Trader Ratings' here - the latter which would be more 'legit' in reference to the OP's statement i've quoted herewithin.
the OP claims some 20 days have passed since requesting a refund, and that purchase was paid using a 'debit card'.
my first hunch would be that mc/visa card refunds can take sometimes over a month to post to one's account. (TS appears to have indicated only a 10 day time frame, per OP)
however, that's no 'excuse' for the advertising vendor's large lapses in communication that the OP alleges, lest someone died, had an accident, or somethin, no?
to clarify, what i'm WOWin at is the TS ads are 'plastered' all over FC and appear not just as one of the sponsors but the VERY first listed in the list and the most often at the top banner so far whenever i peruse here.
one - well at least i - would think they would be on TOP of things, their business, not just this forum..no? =D
and maybe they are. but apparently not according to the OP's instance. thus, guessed they just paid for being on TOP of things here which WebSlave i believe, confirmed(?)
is there some reason TS is at the very TOP of the sponsor's list? (fair question, no?)