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Bad Guy Ty Park I Think We should Reconsider his Rep

My father once told me that if I stay truthful and follow the right pass, I will alway attract criticism from unscrupulous people....I guess I am facing that now.

Yup !!

This is like my third post here in the last 6 years, give or take. I did just happen upon this site and thread tonight by clicking a wrong button ... all thumbs this hour. I have read every post.

Enough kudos for Ty. It is all very true. :)

Deborah, I can understand all your initial frustrations. I see many folks here, who have been in this business a long time, telling you how Ty is exemplar in this business. Sometimes it takes a few truly bad experiences to hone that perspective, though I do not wish such bad experiences on anyone.

Things go wrong in this business. Even with the best breeders/suppliers. Its critters, and things go wrong far more often than in a widget factory. The true measure of any of us is how we handle the mistakes.

For the record, I have NEVER been to Ty's facility, although he has invited me several times. But he has been to mine twice ........... :thumbsup:

That is one fortunate tortoise. I think it was destined to end up with you Deb. Hope it works out.
 
I know I'll get attacked for this but I think Deb is in the right on this one. I wouldn't have returned the tortoise either. In my opinion the seller should've offered to take the animal back or paid the vet bill from the very beginning as that is what I would've done. I've received animals with mites as well as RIs while I do let the seller know about it I have never expected anything in return and haven't received anything either. My thought is if the seller ships an item in anything less than stellar condition the animal is better off in my hands anyway. Every seller can and will make mistakes it's how they handle the mistakes that determines if I recommend or do business with them again. But that's just my opinion and I know most will disagree but that's ok everybody gets to have an opinion on the matter.

P.S. Deb you're doing a great job keep up the good work and I hope ya can pull him threw this.
 
In my opinion the seller should've offered to take the animal back or paid the vet bill from the very beginning as that is what I would've done
If you go back to the very first post Deborah Thomas made, you will clearly see that Ty did suggest she return the tortoise. Ty did offer to pay the return shipping cost. Ty did explain that the tortoise would absolutely get treated upon it's return. Ms. Thomas agreed twice to return it, then changed her mind.

Ty also agreed to pay her vet bill without even having the benefit of photo documentation of the tortoise's condition. Ty went well above and beyond.
 
Every seller can and will make mistakes it's how they handle the mistakes that determines if I recommend or do business with them again. But that's just my opinion and I know most will disagree but that's ok everybody gets to have an opinion on the matter.

I think that's the majority opinion here. It has been one of the biggest factors here of who is a "bad person" to deal with since the beginning of the site.

In this case, Ty offered a refund in the first email exchange regarding the RT.
In my opinion the seller should've offered to take the animal back or paid the vet bill from the very beginning as that is what I would've done.

So yes, it was handled appropriately.

I've received animals with mites as well as RIs while I do let the seller know about it I have never expected anything in return and haven't received anything either. My thought is if the seller ships an item in anything less than stellar condition the animal is better off in my hands anyway.

OK, well the buyer here asked for her funds back and to keep what was sent or she would post about him. All without providing any proof of condition at the time.

While I agree that a great seller should rectify a situation at first chance (which TY tried to do) I also think dictating to a seller the conditions of the terms, particularly with the threats leveled here wasn't the correct way to about it from the buyer.

Ty offered to take the animal back immediately. He offered a free return with a shipping label. The buyer refusing and demanding to keep the animal for free or else, does not mean that Ty didn't respond immediately as your post claims.

Anyone reading this thread can clearly see he did exactly what you claim he should have.
 
I think everyone here is missing the point where when you do business with someone online you should always be prepared for the worst when you receive the animal. Whenever i order from online i literally call off work for the day when the animal arrives, i have my camera ready to take pictures and i have a quarantined area ready for the new animal. Deborah Thomas you need to understand that PEOPLE MAKE MISTAKES and if they are willing to make up for them, then what else is there to do? THAT is the risk when buying from the internet, even if the animal is in pristine condition before ship the animal can still become sick during travel due to stress. ITS A RISK YOU WERE WILLING TO TAKE AND YOU DID. And from what it looks like from the dealers end, they did everything they could to help you and you keep pushing for more. Just as the saying goes "give someone an inch and they'll take a mile" well this is a perfect example of it as i do not know of any other online dealer that would do more than what this one is willing to do to help you.
 
I think that's the majority opinion here. It has been one of the biggest factors here of who is a "bad person" to deal with since the beginning of the site.

In this case, Ty offered a refund in the first email exchange regarding the RT.


So yes, it was handled appropriately.



OK, well the buyer here asked for her funds back and to keep what was sent or she would post about him. All without providing any proof of condition at the time.

While I agree that a great seller should rectify a situation at first chance (which TY tried to do) I also think dictating to a seller the conditions of the terms, particularly with the threats leveled here wasn't the correct way to about it from the buyer.

Ty offered to take the animal back immediately. He offered a free return with a shipping label. The buyer refusing and demanding to keep the animal for free or else, does not mean that Ty didn't respond immediately as your post claims.

Anyone reading this thread can clearly see he did exactly what you claim he should have.

When I said the seller should offer to take the animal back I meant either send the animal back OR if the seller insists on keeping the animal pay the vet bill.

So no, he did not do exactly what I claim he should have. The thing that most good sellers that I have dealt with do.

I'm not saying the seller is a bad guy as I've never dealt with him I'm trying to say this doesn't all fall on the buyer. Both parties handled the situation wrong.
 
I've received animals with mites as well as RIs while I do let the seller know about it I have never expected anything in return and haven't received anything either.

So no, he did not do exactly what I claim he should have. The thing that most good sellers that I have dealt with do.
.

Make up your mind.
By the way, a post from the seller:


Deborah,

Send me the vet report and the bill and I will pay for it directly with my CC. You have my email address....
 
I know I'll get attacked for this but I think Deb is in the right on this one. I wouldn't have returned the tortoise either. In my opinion the seller should've offered to take the animal back or paid the vet bill from the very beginning as that is what I would've done. I've received animals with mites as well as RIs while I do let the seller know about it I have never expected anything in return and haven't received anything either. My thought is if the seller ships an item in anything less than stellar condition the animal is better off in my hands anyway. Every seller can and will make mistakes it's how they handle the mistakes that determines if I recommend or do business with them again. But that's just my opinion and I know most will disagree but that's ok everybody gets to have an opinion on the matter.

P.S. Deb you're doing a great job keep up the good work and I hope ya can pull him threw this.

Did you even read the thread? Or did you just skim for what you wanted to read? :shrug01:

Ty did both of those things that I have put in bold from your quote. He said he would pay the shipping back (have fedex come pick up the tortoise), and take it to his vet down there, and talk to his employees about what they did wrong. Deb said yes, but then later changed her mind, saying she'd keep him and take him to HER vet (which she didn't do for several days...) Then when she finally did take him to the vet, Ty offered to pay the vet bills, with no questions asked. As far as I have seen, she has yet to address that offer.
 
I personally haven't ever received anything besides an ok well it happened on your end or "they must have got the mites while in the mail". I do however speak to other herpers that have dealt with the same people and have gotten remuneration.

The post stating that from the seller came 9 days after this post was started and after the buyer had already taken it to her vet and got it diagnosed more than likely out of her pocket. Like I said before this seems to be a mistake on both ends.
 
Reread the part of my message that you bolded ma'am it states "paid the bill from the very beginning". Offering now just appears to be trying to save face but that's just me.
 
The post stating that from the seller came 9 days after this post was started and after the buyer had already taken it to her vet and got it diagnosed more than likely out of her pocket. Like I said before this seems to be a mistake on both ends.

She CALLED the vet for that diagnosis, she did not take it in until the 18th.

She said it was mouth rot for the longest time, but then was told by the Vet that it was a yeast infection. If she had taken the animal in to be SEEN immediately then she would have known that from the get go, instead of waiting to be seen, and taking an over-the-phone diagnosis.

Ty then offered to pay for the Vet visit with his CC. She has yet to address that offer.
 
Reread the part of my message that you bolded ma'am it states "paid the bill from the very beginning". Offering now just appears to be trying to save face but that's just me.

So you expect him to pay for something that she didn't have proof of? Had she taken the animal in from the get go (since she became so attached to the animal, as to not to want to send him back like was requested), and then posted the vet report like asked, from the get go, (or sent a copy to TY), then all of this BS back and forth could have been avoided. PERIOD!
 
You're absolutely right ma'am I don't disagree with that at all. The way that I've dealt with these kind of situations is to ask for the person to give me the contact info to their vet then I contact the vet and set up the appointment and payment info and then it's all on the individual to bring them in to be checked out. It's just a way to keep everybody honest and happy but hell maybe that's just me. I'm not saying the seller should've done the above but that's how I would've handled it.
 
I personally haven't ever received anything besides an ok well it happened on your end or "they must have got the mites while in the mail". I do however speak to other herpers that have dealt with the same people and have gotten remuneration.

So what you are telling me is that from your own personal experience, Ty has offered way more than any seller you have ever dealt with.

As far as the 'other herpers' that is comfortably anonymous. Give me a name of any of your friends (and the name of the seller please) who have received payments for vet care from a seller with zero documentation.
 
Offering now just appears to be trying to save face but that's just me.

If that's your opinion you are certainly entitled to it. My opinion is that he didn't need to make the offer at that point to save face.

He already offered to take the animal back immediately and pay for shipping.

I think most would agree that he was well within his rights to ask for the animal back to issue a refund. She wanted the refund and to keep the animal, that is all she asked for. She never asked for the VET to be paid.

At the later point, He offered to pay it. That's above and beyond, not saving face in my opinion.
 
I'll agree I wouldn't give a refund without proof either sir however in the first post I think third email she asks "you wouldn't consider paying for a vet visit if I send you photos?" I feel that would've been the correct time to do so if he were going to offer it.

Lol. That's exactly right Lucille it is "comfortably anonymous" and that's how it's gonna stay. It's not my business to publicize others transactions so if they want the web to know about it they can post it up for themselves.
 
"She CALLED the vet for that diagnosis, she did not take it in until the 18th.

She said it was mouth rot for the longest time, but then was told by the Vet that it was a yeast infection. If she had taken the animal in to be SEEN immediately then she would have known that from the get go, instead of waiting to be seen, and taking an over-the-phone diagnosis.

Ty then offered to pay for the Vet visit with his CC. She has yet to address that offer. "

Me:

The minute he opened his mouth I knew what he had. You would have, too. My vet told me, on the phone, that she "did not have access to a lab which does tests specifically for reptiles so she would not send out a lab sample, because she could not count on it being accurate".

Homer vet clinic, the only one in Homer Alaska, call her if you want, I thought it was odd, too,

Dr. Craig told me that my regimen of swabbing the mouth with povodone Iodine solution and removing the plaque/yellow junk was the right thing to do. I did that for several days, and his mouth was looking better, but he was not eating and I continued to worry that I might not be getting rid of some sort of systemic infection.

I was worried about not having an anti-biotic. When I brought him in, the vet diagnosed "candida" by the appearance of the stuff on the swab when she swabbed the back of his throat, some I had missed.

Isn't candida also known as mouth rot? Candida is more specific, yes, but it isn't like I asked for a diagnosis over the phone, which has gotten to be a popular accusation. That's just foolishness. There was no big mystery as to what ailment he had. She wouldn't prescribe an anti-biotic, but gave me nystatin.

I believe I did address the offer that TY made after I said that I had a vet report, to pay the bill, by saying that I'm certain that his vet would have given him a better price than mine, so, he can pay it if he feels that he should, but I didn't expect him to. I paid the bill.

When Ty sent me an e-mail saying how much he loved animals and that he would have all of his other torts tested for the mouth problem, and when something goes wrong in is facility in regards to employees and the animals, he's like a wild man, he gets so upset, I apologized to him for misjudging him, because I believed him. He sounds like me, though I don't have employees.

I felt he was going above and beyond by contacting me privately when he didn't need to, everyone on the thread was in support of him and most were vile to me, so he had nothing to gain. This made me think very highly of him.

I didn't start a bad guy thread vindictively or with a mean spirit, I wanted help paying for a likely vet visit which was bound to be very expensive, I've never had one that wasn't. If Ty had said at the beginning that he'd pay the bill, or split it, as I asked at one point, instead of at the end, when I reported that I had a vet report, none of this thread would be here.

I understand none of you think that he is required to do this, I don't think anyone is required to, now, hearing from lots of business people and customers, but I would have and in the end, Ty felt that he should, to his credit. I believe that he isn't used to getting a complaint about a sick animal, as I'm not used to recieving one, and he didn't know quite how he wanted to respond at first, either, especially without proof.

At least this is my assumption, seeing as at the end, he offered to pay the bill. This is where your opinion and mine differ. As a breeder and seller, I would have offered to pay the bill or refund upon return of the tortoise, whichever the customer preferred. I realize none but two people agree with me.

I understand that almost all of you think that, as one of you so bluntly stated, I "should take his offer with a smile". I considered it, but I couldn't do it. If you would, that's great. Don't expect people to come on this board expecting to agree with everyone, if they did, they wouldn't need to come here.

I was surprised that a poster said that if you buy an animal off of the internet, you take the risk of anything being wrong and you live with it. People bought tortoises from me for ten years, with no risk. I think buyers deal with breeders all the time with no risk, because of good customer service and because most breeders actually love their animals.

I understand people wanting proof immediately, before a thread is begun, in the form of a vet report or bill. I think it would be odd if someone made a complaint and never sent confirmation, but being a little patient before an attack would, I think, be reasonable for everyone. While waiting for proof, you could always discuss things professionally and state opinions reasonably.

I've been called a scammer, a liar, an opportunist, looking for a free tortoise, and then, incredibly, after being called all of these names and more and having all of these accusations, of being condescending!

When I was about to start this thread, I saw three choices, "Good guy" "bad guy" and "information", I didn't think any of these quite fit, but I felt a "bad guy" thread would get opinions and a decision and it fit better than the other two. I probably should have gone with information. It would be better if you had a "dispute" option, I think that would be perfect.

I completely understand going to someones defense if you've dealt with him and know him personally, but the speculation, accusations, insults and outright hatred is baffling to me. It continued after Ty and myself made everything alright between us, why?
 
I've wondered that many times Deb but the answer is as elusive as bigfoot. I'm glad it all worked out for ya and I'm sure glad you got that little tortoise on its way to being healthy. :)
 
I completely understand going to someones defense if you've dealt with him and know him personally, but the speculation, accusations, insults and outright hatred is baffling to me. It continued after Ty and myself made everything alright between us, why?


Probably because it reads like extortion.
 
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