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Inquiry underground reptile

shocker123 said:
Ryan,
Yes it was a box with insulation and a heat pack but 40 hr no way unless you boxed my snakes the day before ups picked them up from your shop the pack was cold as ice as were my snakes.
Click to expand...
I've had this same experience with Underground....but, to be fair, I've also had it with numerous other people, as well. A heat pack being cold doesn't necessarily mean that it wasn't a suitable one, or that it was opened too far in advance - a lot of people would probably be surprised to see the percentage of times that the heat packs are dead simply because they didn't have enough air exchange.


*oddly, though, one can pack 100 boxes the same way & only have a handful of failures, which makes it hard to pinpoint the problem (especially if the recipients don't notify the shipper of the problem)


Back to Underground: I've had a few transactions with them, and have alternately been displeased and quite satisfied. 3 purchases, 2 "failz" = never again.
 
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