Will0W783
New member
I made my first online purchase of venomous snakes from Underground Reptiles last week. Having never had hots shipped (I usually buy at local shows), I was nervous and the guys at Underground explained the packing process and what all I needed to do at the airport to pick them up. They also answered all my questions about the snakes, what they were eating, age, etc. Email replies were always very prompt and professional. When I ordered, they called me within minutes to schedule shipping, and again called back within minutes with detailed flight information.
My shipment was delayed at a layover point, and I had a lot of problems with Delta. Underground was very helpful and the one guy even gave me his cell phone number so I could call when the snakes did arrive, no matter how late it got.
My snakes finally arrived safe and sound, and I could not be more impressed with the level of customer service I received from Underground. If I decide to try Delta shipping again, I'd certainly give them more business!
My shipment was delayed at a layover point, and I had a lot of problems with Delta. Underground was very helpful and the one guy even gave me his cell phone number so I could call when the snakes did arrive, no matter how late it got.
My snakes finally arrived safe and sound, and I could not be more impressed with the level of customer service I received from Underground. If I decide to try Delta shipping again, I'd certainly give them more business!