ronritzer
New member
For a company that promotes themselves as doing a real great job with their shipping, I was pretty displeased with my very recent order from them.
I ordered two Ornate Horned Frogs, One Pyxie and a brown Pacman Frog.
I was apprehensive because the classified ad said they dont gaurantee live arrival of amphibians or arachnids. But over the phone Rian told me that is only a general disclaimer for rare or not so hardy species,and that he gauranteed live arrival of my frogs.
So the next day I get my frogs I open the box, and this is what I found;
The deli cup on top was tipped sideways, inside was a dead Ornate Horned Frog pinned underneath a large and heavy wad of SOAKING wet new zealand moss.
below that was a deli cup that had been placed sideways (there was no ther way it would have fit in the box) with my pyxie pinned underneath the moss as well, but only his rear and legs, he was still alive luckily. Also soaking wet moss.
The other two deli cups were upright and those frogs were fine despite the soaking wet moss.
SO I informed them immediately and sent pictures. They apologized, and told me that my options were to take a credit toward my next order, or have the animals replaced on my next order. I reluctantly agreed to have the replacement animal shipped with my next order but heres teh problem....
I don't plan on purchasing any more frogs or herps of any sort for some time, and if I did I wouldnt order from them. Not that I have zero faith in their ability to ship, I just dont think they do a good job shipping frogs.
The deli cups should not have been placed sideways and they should not have contained soaking wet moss that was at least one hundred times the weight of these quarter sized baby frogs.
Shipping is expensive, and I wouldnt have put in an order and paid $45 dollars for for three frogs, thats why I ordered four.
I dont really want a refund and I dont want to order from them again to get the animal replaced, I want an Ornate Horned Frog, like I paid for.
It was their mistake, I feel they should eat the shipping and send me another frog.
I ordered two Ornate Horned Frogs, One Pyxie and a brown Pacman Frog.
I was apprehensive because the classified ad said they dont gaurantee live arrival of amphibians or arachnids. But over the phone Rian told me that is only a general disclaimer for rare or not so hardy species,and that he gauranteed live arrival of my frogs.
So the next day I get my frogs I open the box, and this is what I found;
The deli cup on top was tipped sideways, inside was a dead Ornate Horned Frog pinned underneath a large and heavy wad of SOAKING wet new zealand moss.
below that was a deli cup that had been placed sideways (there was no ther way it would have fit in the box) with my pyxie pinned underneath the moss as well, but only his rear and legs, he was still alive luckily. Also soaking wet moss.
The other two deli cups were upright and those frogs were fine despite the soaking wet moss.
SO I informed them immediately and sent pictures. They apologized, and told me that my options were to take a credit toward my next order, or have the animals replaced on my next order. I reluctantly agreed to have the replacement animal shipped with my next order but heres teh problem....
I don't plan on purchasing any more frogs or herps of any sort for some time, and if I did I wouldnt order from them. Not that I have zero faith in their ability to ship, I just dont think they do a good job shipping frogs.
The deli cups should not have been placed sideways and they should not have contained soaking wet moss that was at least one hundred times the weight of these quarter sized baby frogs.
Shipping is expensive, and I wouldnt have put in an order and paid $45 dollars for for three frogs, thats why I ordered four.
I dont really want a refund and I dont want to order from them again to get the animal replaced, I want an Ornate Horned Frog, like I paid for.
It was their mistake, I feel they should eat the shipping and send me another frog.
