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UPS and DOA Policy

My paperwork (when you actually had to sign up for a reptile account) clearly stated (even in bold I think) that they were not responsible in any way for any loss or injury to the animal. Even if the package sits there a week in the back of a truck in the california desert, not their fault (although they would refund the shipping amount since it's guranteed by 10:30 am next day...but the animal is still a loss).
 
Live arrival they obviously don't guarantee. But what about package loss, if you put a value of $300 on the airbill and it was lost would you be reimbursed?
 
"My paperwork...clearly stated...that they were not responsible in any way for any loss or injury to the animal. Even if the package sits there a week in the back of a truck in the california desert..."

I would love to see an official UPS shipping agreement with the typed words "...even if the package sits there a week in the back of a truck in the california desert." That would be priceless!

Chris
 
CJBianco said:
"My paperwork...clearly stated...that they were not responsible in any way for any loss or injury to the animal. Even if the package sits there a week in the back of a truck in the california desert..."

I would love to see an official UPS shipping agreement with the typed words "...even if the package sits there a week in the back of a truck in the california desert." That would be priceless!

Chris
That would be hilarious if it actually said that. Or maybe something like "UPS is not responsible for injury resulting from the Distrobution Center's annual 'soccer with a box' tournament or 'cardboard football frenzy' events".

As for a full loss of the package (like they just lose it and don't know where it ended up), I would think they would have to refund the amount you claimed on the airbill. No different than if they lost a regular item. This is mow much it was worth, this is how much we never got. I can't image them arguing too much over that (you know they'll try, but I think they won't put up too big of a fight if the box never got there!).
 
They can crush the snot out of the snake and still are not liable for a reimbursement. All reimbursements are void on live shipments. If the package was unretrievably lost, they may pay a reimbursement. However, if they knew they were going to pay $2500 for an Albino BP, they would darn well find that package.

I don't even add a value to my shipments. I did that once, and it jacked the shipping cost up to almost $100.

Chris
 
now i didnt read all 5 pages of replies to this topic so if i am repeating something, please excuse me...

I work for a distribution center and recieve deliveries from UPS on a daily basis. As I am working with a couple of breeders right now to obtain a hatchling female anery 'a' corn, I have inquired on multiple occassions.

The overwhelming response is that "UPS will not 'knowingly' ship a snake". However, it has also been noted that the UPS operation is a pretty crappy service and basically will ship anything that somebody wants to in order to make the cash.

long story short - even if the package had a neon sign on it and a loud speaker stating that there was a live snake in the box, a blind eye would be turned and the package would ship.
lastly, one driver also stated "there are some real f'd up people who load trucks. when the see a box that says 'fragile', they purposefully kick it. "

in closing - UPS will ship your snake but will state that they did not realize it was a snake/live animal. their policies note that they are not responsible for doa's.

moral of the story - dont use UPS - go with FedEx.
 
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