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Info UPS Shipping (They dont have a clue)

Southern Wolf

Southern Wolf

I don't bite..... HARD!!!
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Thanks Rich for allowing me to post this here.

My Seller shipped out a snake to me on Monday (11-09-09) for a Tuesday (11-10-09) delivery. All was going fine till it reached the hub in KY. Apparently they cant figure out how to put it on the truck to AR.

This is what the tracking showed as of 4pm

UPSSucks.jpg


So I called UPS inquiring about my package. Maybe they just have not updated the website and its out for delivery and my driver is running behind. The person I talked to on the phone said that my package didn't get put on the truck to AR... but they would get to me tomarrow. (11-11-09) Im not real happy with this, but what can you do. I contacted the seller and let him know what was going on with the shipment. Apparently he was on top of things as well, because he said he just sent me an email to call him.

Its now a little after 4pm and I have a 45 min drive (one way) to get to my FedEx hub and I HAD to ship out some animals today for a customer so off I went since my snake was not going to arrive today. I finally get back a little after 6pm and for some reason decided to refresh the UPS Tracking page.

:eek: :eek: :eek: :eek: :eek:

Are you :censored: kidding me. Now I have a $1,000 snake sitting in Miami FL with a heat pack in the box! It dont need any extra heat in Miami... and should never even be in FL. Im in AR... and you dont have to go to FL to get to me from KY.

Not only that... but it shows "out for delivery" .... out for delivery where. At this point... Im not even sure UPS knows what color their trucks are... they dang sure dont have a clue how to ship packages.

UPSSucks2.jpg


Some more things that just dont add up. I took the first screen shot at November 10, 2009, 4:10:34 PM according to the created data in the properties section of the photo... but yet in the second screen shot (which was taken at 6:22pm my time) shows that my package was out for delivery in FL at 8:05am.

(I contact the seller again to let him know about our shipment since he is at work)

If its in FL at 8:05am then why wasn't the tracking showing that at 4pm? Why did UPS tell me my package was sitting in KY at 4pm? Do they even know where my package is? Im thinking NOT!!!

Following along with the second screen shot....

So apparently my snake is baking down in FL and out for delivery to god only knows where then they update it again.

now at 11/10/2009 8:33 P.M. my package is logged in as DEPARTURE SCAN ... good... at least its leaving FL... but where to now? The way my luck is going... Probably Seattle :)

I check back a little later and my package is arriving back at Miami at 11/10/2009 9:00 P.M. ARRIVAL SCAN :yesnod:

If it departed Miami at 8:33pm..... where did it go to arrive back at Miami at 9:00pm? :angry: Once again... my snake is sitting in Miami FL with a heat pack in the box when it should be at my house in its enclosure.


Well according to their website...its leaving again at 11/10/2009 10:17 P.M. DEPARTURE SCAN from Miami FL to .... Parts unknown. At this point I didnt take a screen shot.. figured Id see where it ended up.

At 11/11/2009 12:26 A.M. ARRIVAL SCAN ... at least its out of FL... or is it? The tracking shows it right back at the hub in KY.... but it also never showed it arriving in Miami.. .just out for delivery there.

UPSSucks4.jpg


I have contacted UPS and informed them that they need to hold my package at the hub here in AR (another 45 min drive one way) and I will be knocking on their door first thing in the morning. I dont need it riding in the back of their truck till 2:30pm (when I normally receive my UPS packages). I will be taking my camera with me tomarrow and opening the box 'on site'.

Just because UPS is cheaper than FedEx (sometimes) ... doesnt mean its better. In this case you get what you pay for.... and my snake is taking a tour of the Southeastern US inside of a brown cardboard box!!

I just hope I do get what I paid for... a LIVE healthy snake.
 
that sucks. colorado to kentucky to florida then back to kentucky.... then hopefully to arkansas. what kind of snake is it?
 
Southern Wolf said:
Just because UPS is cheaper than FedEx (sometimes) ... doesnt mean its better. In this case you get what you pay for.... and my snake is taking a tour of the Southeastern US inside of a brown cardboard box!!

I just hope I do get what I paid for... a LIVE healthy snake.
Click to expand...

Kevin, I had a similar bad shipping experience with UPS(ship your reptiles.com) they have no clue why we need those reptiles delivered next day as we request and pay for.

Some say as long as they refund the money its ok. thats a load of crap. the herps sealed in that box need to be delivered in less than 1 day.

I use a more reliable service, Fedex Priority overnite. yes it costs a little more but well worth the peace of mind knowing those reptiles will be delivered the next morning.

I do hope your snake makes it alive.:(
 
Best of luck to you and your snake, I hope the follow up post will be about it's safe arrival.
 
Try being here. they do not allow "live" packages to be shipped at one UPS. Then at another they allow reptiles to be shipped but no snakes. I had argued and said a snake is a reptile!!!!!
These rules at diffrent locations drive me nutts. So needless to say I only ship geckos now :D Cause they are reptiles that are not snakes..
 
Rock Star Reptile said:
Try being here. they do not allow "live" packages to be shipped at one UPS. Then at another they allow reptiles to be shipped but no snakes. I had argued and said a snake is a reptile!!!!!
Click to expand...

The problem is, UPS has written policy which clearly states no snakes, so you were fighting a losing battle. Depending on what you were shipping, you might have had some success with the place that wouldn't take "live" packages...but, if the contents were other than what their policy states is allowed, it wouldn't have been worth the trouble to try.
 
hhmoore said:
The problem is, UPS has written policy which clearly states no snakes, so you were fighting a losing battle. Depending on what you were shipping, you might have had some success with the place that wouldn't take "live" packages...but, if the contents were other than what their policy states is allowed, it wouldn't have been worth the trouble to try.
Click to expand...

Question for the experts. You are correct that UPS has a policy which prohibits shipping snakes. Below is a copy/paste from their website.

Given that - how can ShipYourReptiles.com be "UPS Approved" and do this every day? Do they just "assume" that any package shipped through them is a reptile from the approved list (i.e., lizards) and have a "no questions asked" policy?

UPS Website said:
Accepted / Prohibited Live Animals
Accepted Live Animals

This is a comprehensive list of live animals accepted for transportation. Shippers are prohibited from shipping any animal not listed here, and all other live animals will not be accepted for transportation. The following live animals are accepted for transportation unless poisonous, venomous, and/or a Threatened or Endangered Species.

* Amphibians (All): Examples: frogs, salamanders, toads
* Crustaceans (All): Examples: crabs, crawfish, lobsters, shrimp
* Fish (All)
* Insects (Limited to beneficial insects only): Examples: bees, butterflies, crickets, lady bugs
* Mollusks (All): Examples: clams, mussels, snails
* Reptiles (Limited to the following):
- Lizards: Examples: chameleons, geckos, iguanas, monitors, flying dragons
- Turtles: freshwater turtles (except: snapping turtles), land tortoises, sea turtles
* Worms (All)


Prohibited Live Animals

Live Animals that are prohibited from being shipped and are not accepted for transportation include, but are not limited to:

* Any poisonous, venomous or threatening animal
* Any Threatened or Endangered species
* Arachnids (All): Examples: mites, scorpions, spiders, ticks
* Birds (All)
* Crocodiles (All): Examples: alligators, caimans, gavials
* Mammals (All)
* Obnoxious Insects: Examples: flies, locusts, mosquitoes, roaches, termites, weevils
* Snakes (All): venomous and non-venomous
Click to expand...
 
it is my understanding that shipyourreptiles.com has a contract through ups allowing them to ship snakes.

Its all to problematic for me. I became a certified fedex live animal shipper about 5 months ago and though its a long process i have to say it was a great idea and the price is normally a few dollars less than shipyourreptiles.com once you become certified cause you get a very large discount for becoming certified.
 
guess i've been lucky, i live around the corner from stephanie and have shipped twice so far with ups/ship your reptiles and have had no problems whatsoever.
 
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