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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Info UPS Shipping (They dont have a clue)

take the time and do the leg work to be a certified fedex live animal shipper it is the best and safest way.
 
see, my only bad experiences have been with FedEx. I guess it varies locally--some locations suck, some don't. I've had fedex just *leave* a live animal package at the door without knocking or anything (that was some time ago). And they showed up at 6pm with a snake that should have been here before 10:30am last year...that was aggravating. Not the sellers fault in either case. The one last year was really annoying because it came from bob clark--and he lives about 5 hours drive from me, so I don't know what took Fedex over 24 hours from the time they had the snake...
 
Having worked for UPS while going to college, I can tell you that I'm not shocked about packages getting sent to the wrong location. All packages, whether ground or overnight, get unloaded at each hub and then handled to be determined where to be shipped next. Each time they get handled, it creates the possibility of the item getting missorted.

In addition, at the speed that the whole system goes (unloading, sorting, reloading) there usually isn't any time to read anything on the package other than the zip code. On average, I think each sorter probably missorted one or two packages a week. If I remember right (over ten years ago), sorting close to 1000 items a shift was normal.

What's even worse, is that small packages get grouped together in nylon bags according to where they are being shipped. These nylon bags (containing several small packages) get handled worse than the normal sized boxes do. If you ship in a small box, say 6" x 10" or smaller, they will be placed into the small sort nylon bags. If one of these bags are mislabeled, all of the boxes in the bag will go to the wrong location.

With that though, I had a friend who worked for FedEx and he says the same things happened there. I think for the most part, your packages will arrive safely and on time with either service. Just know that the people handling and sorting your packages are getting paid a little over minimum wage and are trying to go as fast as possible.
 
i'm glad everything came out well. i've got a couple high dollar ones coming in and hope i don't have the same problem.
 
One thing to keep in mind with the drop and run routine most shippers pull is that if there is a "release of signature" on file for your location they are not required to have you sign. You may not of set up the release of signature. It could have been the previous home owner or tenant. Its best to call and have the signature release removed.

I've had bad ships with both FedEx and UPS. We used UPS to ship over 200 packages this year. We had one DOA and two handling mishaps. The first the driver didn't know he had the package and the second was left at the warehouse. Both were rectified. Now last year I shipped a package to arrive in Las Vegas on December 23rd. The box went from here to Louisville, Ky to Rockford, IL to Sacramento, CA to Louisville, KY and arrived in Las Vegas, NV on December 26th. The Dragons were well traveled, but otherwise fine. Needless to say we won't ship around Christmas this year!

I've had similar problems with FedEx and DHL was a nightmare. I'm glad to here that your Boa arrived well Kevin.
 
One thing I found out awhile ago when I had a package lost by UPS, when tracking your package it only shows where your package SHOULD BE at that given time, not exactly where it is.

Since they move the boxes in large pallets with numerous other packages, they only scan the pallet and then that updates the system, so if your package somehow fell off that pallet in Miami, but that pallet gets shipped to Louisville (the major hub for the east coast) then it will still show your package was shipped top Louisville when they scan the pallet in.

This is what an actual UPS employee told me last year when I had a box of geckos lost for 3 days in the system. Turns out the geckos had been sitting in the origin hub the entire time, even though according to UPS tracking they were at my local hub.

I also have been hearing the last week or so, there have been a lot of problems with the Louisville Hub, such as mechanical problems with the planes.

Thanks Derek
 
Glad she made it to you ok, Me and a friend have had several problems with the Louisvill HUB, from what I understand from All Pro Shipping if that the HUB there is a very large one and that a majority of packages go through there, I told the lady on the phone that they really need to get their ducks in a row, anyways again, glad you got your snake
 
Thanks all.... she is a sweetheart of a boa. Complete oposite of 3 of my other ones... so its a welcomed change. Join that with her beautiful pattern and I hope someday she will make a great educational animal.
 
My understanding is that if you do have a UPS problem while using SYR, if you notify Robin at SYR, it can be dealt with much more efficiently. Since it is their account, and they ship so much, they certainly have more influence than you would. I am FedEx certified, but I also use SYR successfully.
 
kingsnake1 said:
My understanding is that if you do have a UPS problem while using SYR, if you notify Robin at SYR, it can be dealt with much more efficiently. Since it is their account, and they ship so much, they certainly have more influence than you would. I am FedEx certified, but I also use SYR successfully.
Click to expand...


The seller was working with SYR on his end... and I was after UPS on my end.
 
I work in shipping, and fucking FedEx all the way. UPS only scans their shipments in "batches" not individually like fedex does. So if it is going on this plane, then all the packages that are SUPPOSED to be on that plane, are updated with "on the plane" I have had a package sent from FL to CA only to get as far as "at the hub in Oakland - On the truck for delivery" When it didnt show at 10:30, I called, they started a trace, turns out it had been mis-routed to Connecticut instead! Starts with a C, wrong fucking coast, UPS fail.

Also, I have ONLY ever had animals die in transit with UPS.
 
While I give mass props to SYR for bringing the service to the community and the effort they put into customer service is outstanding - I gotta admit that just about every reptile package that I've had shipped to me via UPS lately has gotten bungled up somewhere along the line. On the other hand I've had no problems with outgoing packages sent via SYR/UPS (knock on wood). :shrug01:
 
I did have an issue with a snake that was shipped UPS (via SYR who I am thankful for). I do want to know that things are 100% handled correctly.

However, I do have to say when I expressed to the "manager" that I was on the line with that I had an item worth a considerable amount of money that was potentially going to die as a result of their error I was expedited to a person at the actual hub and then to someone who could actually do something about it.

I was not there to witness things being done, but they were very thorough in ensuring that they were able to pull my shipment keep it in an air conditioned office (since it had a heat pack) and even offered to deliver my girl to a local vet for care that day since it was impossible to get her back to me or to her destination within the 24 hours promised.

Perhaps I just found a good person, but when they made a mistake on their end they sure did do everything they could to make sure the animal was well cared for.
 
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