Upstate Exotics ??? (help me)!

[UpstateExotics1]

Todd....

All in all, from all 3 posts that you're involved in, I've learned a few things......first off......you sell a lot of animals that tend to die, very quickly I might add.

I do tend to disagree with that quote. The only reason in the other 2 posts it "looks" like that's what may have happened is b/c that's the excuse they are trying to use so that they don't have to pay us.

Corey did send animals back to us...obviously those were not sick...and never were. The fact of the matter in those other 2 posts is simple....they took animals on credit with an understanding to pay us off, they sold most of the animals (or tried to), they owe us money, they do not want to pay, they are trying to use other peoples words to show credibility on their part. If you read Corey's post just about everything he is saying about us is actually what someone on this thread wrote, and he is quoting. Both cases refuse to show proof on any supposed DOA's.

We do go the extra mile for our customers. Speak to anyone who has done business with us (cannot count this post, as all of them HAVE been taken care of). As a point, we had a woman call us that saw this post, and she purchased 2 corns from us anyway. She is completely happy and will do business with us again.

We have our share of unhappy customers, for whatever the reason, and every single one of them we have either done like you said and sold a replacement at a discount, gave them something free in their next order, etc. Whatever it takes to make them happy.

I do wish you would give us the chance...if you had purchased those tree boas from us you would have been more than pleased. The gentleman that did purchase some from us called us today to tell me how much better looking they were than he expected and wanted to purchase more (unfortunately we are sold out).

You can't always look at the bads....b/c in our case we did resolve each of them (Diana with the black throat, Tony with his refund, and the gentleman that was unhappy with a yellow rat who received the money for it, and we let him keep it.) And not only that, our track record is plenty more good than bad. But it seems just because I don't tell EACH AND EVERY one of my customers to come post their good experiences with us here on the BOI, we will forever be one of the "BAD GUYS".

 

[UpstateExotics1]

Also, Todd, I forgot to mention..Thank You.

That I like....(pat on back)

 

[Rob @ RK Reptiles]

Ok Alison, Where are the dates that the transaction was done? By looking at the chargeback form it shows the reason as

90 NON RECEIPT OF MERCHANDISE

To me that means the chargeback was issued because 90 days had passed and the merchandise was not shipped. The dates on the Chargeback are the original charge dates and not the chargeback dates.

 

[Wilomn]

alison, you are once again, full of something not so pleasant.

Those dates are not credits to Tony's account. You know this. We know this. Tony knows this. What is it about being honest that you DON'T understand. It is the simple act of telling the TRUTH. Do you even know what that is?

I guess not because you simply can't do it. Am I surprised that you have, what, two satisfied customers, no, not at all. After all the scrutiny you have undergone in the last couple of months you would have to be a total idiot, which you are not, close but not entirely, and so you are actually doing good business as of NOW. That does not mean you have done GOOD busness in the past, as we have ample proof of.

It's not even a nice try.

YOU LIE. YOU STEAL. YOU SELL SICK ANIMALS. YOU LIE. Which part of these statements do you NOT understand? THE LIE PART? THE SICK ANIMAL PART? THE STEAL PART? Look over this thread, definitions for all have been given and you have lived those definitions FULLY.

Wes Pollock

 

[Sasheena]

I find it so typical, and so fascinating... Who was it, Todd? He posted a bunch of specific questions about the posted "proof" questions I had in my mind and was grateful to him for actually posting so I didn't have to, and what does upstate do? Ignore the PERTINENT questions and start defending garbage from another thread. Avoiding the questions doesn't mean they don't need to be answered. Here is one of the ones I feel is the most pertinent:

I might have missed it, but is there a date on the letters from your bank?

I can understand deleting sensitive personal private information, but it would seem to me a letter of this type would have a date on it. Also, the third thing you posted looks like a used napkin. Care to enlarge it or something so we can see what your proof looks like?

~Sasheena

 

[Bobby Douglass]

I have never bought a het animal so I don't know anything about the paperwork, but is this acceptable?

 

[Living Art Reptiles]

Upstate Exotics.

Hi,
If anything in this particular post is repetitious or repeated it is meant to be.
I will once again provide documentation that coincides with my original post against Upstate Exotics. It’s sad that I would even have to provide my bank statement when all the evidence has shown this company for what they really are. If I have to provide my bank statement as evidence then so be it, its imperative that these types of businesses are stopped in there tracks. Claim #: 7987-30ApR03 was opened up against upstate Exotics on 04/30/03 for my $180.00 dollar refund never received. I will state it one more time it is in the nature of these people to ripp others off. This company knew full well they never gave me a refund and has tried every way possible to manipulate and falsify any and all information they can. So wake up there is no turning over a new leaf. It’s ridiculous when you think of all the countless victims out there and people are still saying maybe they will change, maybe they'll turn over a new leaf, give me a brake. They know the laws quit well and they know exactly what they can get away with.

So there is no confusion on the bank statement I will provide as further explanation on this further condemning evidence, the numbers before the name of the company is the date the transaction was run through by the company. Example 0403 Palmetto means that company ran my card through on 04/03/03, it will not be posted on the bank statement until 04/04/03. Another example is 0331 big Herpetol, the company ran my card through on 03/31/03 but it did not post with the bank until 04/01/03. Also the pluses are Way from the numbers and the minuses are next to them. Example if funds are taken out of the account it shows 20.00- if there are deposits they show as
20.00 +. You can plainly see a separation.

So there is no further misunderstanding a counter credit is when I walked into my bank and made cash deposit. The part that shows deposit is when the account holder myself makes a deposit. There going to be someone who confuses this and says, could that be the fictitious refund they said they gave. I made a counter credit on 03/25/03 for $25.00, I made a counter credit on 03/31/03 for $100.00 I made a deposit on 04/02/03 for $240.86 and I made a deposit on 04/02/03 for $80.00. Further more if you understand the operations of banks and bank statements if in fact a company puts a credit into your account it would show plainly with the company’s full name and sequence and or authorization transaction number. This is the same theory as if they are extracting funds from your account.

Northeast Home The Greenwich NY ran my card through and extracted funds on 03/28/03. It posted with the bank on 03/31/03. Northeast The Greenwich NY ran my debit card through 04/01/03. It posted with bank on 04/02/03. If you follow the state item by item you can plainly see I made a counter credit on 03/31/03 for $100.00. I made a deposit for $240.86 on 04/02/03 and on 04/02/03 I made an $80.00 deposit. Even with all this hard core evidence IM sure someone will come out and try to manipulate something, I for one am not stupid and IM not going for it. For the record the very last transaction number for infamous silent partner has been whited out so they can’t claim there personal info was given out. I obviously used white out on other businesses; they do not belong in this thread.
I did not authorize Upstate Exotics to give more personal information to any other persons or company. This business conduct was done completely without my knowledge or authorization.

I have asked for a refund since 04/19/03 from Upstate Exotics and as of 08/14/03 have yet to receive it. I as the victim have shown tremendous wrong doing on upstate Exotics behalf. Upstate Exotics has not produced any viable evidence supporting their claim that a refund had been issued to me since before the thread was started. They have in fact been manipulating and lying since their opening post on 05/01/03. They still claim it’s up to me to prove. What haven’t I proved to this point?

Here’s the indisputable proof of Upstate Exotics guilt!!!!!!
This whole post was fake pertaining to my so called refund.

(Quote) Upstate Exotics 08/14/03
Here's the info for Tony's money:

#1.
Reference Number: 24455013091091310462595
Card Holder Account Number: **************884
Invoice Number: 777884
Invoice Date: TXN AMT $80
Date: 04/01/03

#2.
Reference Number: 24455013087087310543828
Card Holder Account Number:**************884
Invoice Number: 2777884
Invoice Date: TXN AMT $100
Date: 03/28/03

That's the info I have. Tony I would guess that reference number is what your credit card company issued to you. I'm not quite sure how that all works. But that is the reference for the money refunded to you, right from the bank letter.



__________________
Sal & Alison Tornambene

Upstate Exotics
1-866-PETS-499

http://www.upstateexotics.com









<img src="http://www.rkreptiles.com/images/temp/paperwork3.gif">
<img src="http://www.rkreptiles.com/images/temp/paperwork4.gif">

 

[Living Art Reptiles]

Upstate Exotics.

Hi Sal & Alison,
You have been running up and down this post this post since 05/01/03 saying you gave me a credit the same days you took money from my account, of course you tried changing you story many different times. Then you post a charge back like it some kind of trophy. I know you have no shame but haven't you any business sense? There are people here who own businesses and know paper work. That document you provided plainly states charge back which means you were forced into it. It plainly state 90 days non receipt of merchandise. Do you not understand your own paper work? Of course you do you are just manipulating anything you can use to your gain to dilute the truth. There was no refund issued before this thread was started, there was no refund issued on 05/01/03 and there was no refund issued on any other fictitious dates you provided. The only thing that is true is you just settled with Bank of America. My statement plainly shows temporary credit pertaining to claim #: 7987-30APR03 being resolve and posted 08/22/03. Alison in case you can’t figure it out that’s right around four months.


Alison, if Bank of America did not pursue this I would have never received a refund without going to court. Yes, Alison you are in fact one of the bad guys.
This next document is off of my on line banking dated 08/23/03 it show me just now receiving a temporary credit dated 08/22/03.


(Quote) Upstate Exotics 08/22/03
Here's the proof of Tony's refund....now let's see how many people actually come forward and say "I'm Sorry" like you said you would.



<img src="http://www.rkreptiles.com/images/temp/chargebackissuedsm.gif">

 

[gila7150]

As Homer simpson would say....DOH!
What excuse are you going to offer up now Upstate?

Good job proving your case Anthony!

 

[W.Wedeking]

I don't know about anyone else....

But I am getting bored now with Upstates little "song and dance" routine. There is nothing they could do at this point in time that would redeem themselves in any way in my eyes. Even the two other threads Upstate started on other people are benign. Before this thread was started, I knew I would not do business with them. At the beginning of this thread, Upstate was kind enough to solidify that for me. Half way through this thread, I determined that any individual or busniness that was affiliated with Upstate would not get my business. That includes but is not limited to all the business' that Moonlit Media (aka Alison) did websites for and any of the other business' that Sal and Alison own or are partnered with.
Upstate is a black eye to this industry and hobby? No, they are more like a sucking chest wound that needs to be taken care of. Thank you Tony for actually doing what needs to be done. You have gone out of your way to tirelessly provide proof for those who still had doubts. You have given Upstate the proverbial rope with which they have hung themselves. Bravo for turning them into the proper authorities. Bravo for always showing the facts and most of all Bravo for always being professional about the whole thing.

 

[Python Dreams]

I have to agree with Wedeking. Upstate continually seems to be offering nothing but lame excuses in every business transaction they are involved. They might have some happy customers that do not post, but they probably have quite a few unhappy customers that do not know about the BOI. I cannot even read threads they are involved with due to the constant lies and just weirdness. It seems that selling only healthy reptiles, shipped correctly would be the best business plan. Seriously think about it. Most people probably won't think about using your Web design services. I agree that it probably would be a good idea to stay away from some that do. That is why I would never use Moonlit Media for my website (when I eventually get one), even though I think that Alison actually does a very good job on some of those websites. I have to admit I was impressed, but your history is just a huge flashing STOP sign. Good luck in the future, but you might want to try and change some of your ways.
Thanks, Tom Baker

 

[DThomas]

I also got a bunch of babies from Neil....het hypo super tiger cross boa x python....want to buy some?

Also, as far as those virus' it's kind of funny...some came from you too...coincindence...umm...YES! If you read the virus post, everyone is receiving them, we are receving hundreds daily.

Here's the proof of Tony's refund....now let's see how many people actually come forward and say "I'm Sorry" like you said you would.

Interesting how the dates are conveniently missing from official correspondence from your bank. One other thing, It is not a refund when the bank has to take the money out of your account and return it to it's rightfull owner. You DID NOT issue a refund to Tony, your bank had to do it.

 

[Rob @ RK Reptiles]

I can't wait to see the stories and lies Alison has to say now about the situation. Kudos to Tony for keeping a cool level head the entire time and for Hitting the final Nail in Alison's, Sal's, & Upstate's coffin.

 

[Stardust]

Glad to hear you got your money back, Tony.
Too bad you had to go through such lengths to get it.
I wont repeat what everyone else said here, but upstate is still bad, they did not immediately give the refund, it had to be extracted from them. They are good at immediately taking money though.

 

[KodiakWood]

Ive Been sitting here reading this from page one, and it just gets better and better its been going on for months and from my opinion they dont care about reptiles or the people in this business. or in any business they are involved in i mean i saw the picture of the house they did .....well lets just say quaility work ....if you were 3 years old ....what gets me is Im ashamed to admit I live in the same state ...how do you {Sal & Allison } live yourself Im sure If ask Ill Recommend your place of business from what I see And I hear through out The Big Apple When The name Upstate comes up is "DONT DO IT" Just give the guy his Money .....Change The Name And Start Again this time TRY to do it right I know its A stretch But this my opinion Nothing more or less

 

[KodiakWood]

SORRY

Hi, Tony glad to see you got your money back. And this saga is ending . But that wont change my opinion or the opinion of those that have not been heard from .only on hearsay mind you, We wont be doing any Business With Upstate .Not that it matters to them, But it only takes a pebble to take down a mountain and it starts here .....Thank You B.O.I this been most informative site Ive visited ......Let The Good Guys Move On As The Bad Guys Crumble......Peace

 

[herpetological]

Reply to Python Dreams

Just a note about some statements made in your thread. In no way am I making any defense for Upstate. However, you said that anyone who had a website by Moonlit Media should be avoided as well. We ended up getting site help from Allison when she was "vintage graphics". (not going into any details)Now Moonlit Media. All of the design work as well as ALL of the pictures are ours. However, since I do not have an extensive computer background, I was refered to Allison for help. She did an overall good job. This was all long before the Threads here. Please do not consider others suspect due to association. Just because someone uses services in another area. Good, bad, suspect? It should be decided according to that persons or companies OWN track record......Thanks Ray HBR

 

[Rob @ RK Reptiles]

You know what I would like to see. I would like to see Alison apologize to Tony (and everyone else) for Lying about the refund saying it had been issued many times before and months ago when it was never issued prior to Friday. It has been shown that Alison, Sal, Nor UpState issued any refund. The money was physically taken by the Bank to cover the chargeback for Tony. I know we will never see anything but more lies and fabricated stories from Alison on this situation (and any other situation that will arise, and they will). I am again very Thankful to Rich for allowing this site to be here and lend the ability to prove out these thief's, crooks, and common criminals for everyone to see.

 

[Chris@TSE]

Awesome Job Tony!

Another bad guy bites the dust. I love this forum!

 

[W.Wedeking]

I believe I was the one who mentioned

that I would not do business with anyone associated with Upstate or any of their other business' including Moonlit Media and I stand by that. It is painfully obvious what kind of people/business they are.

If anyone else chooses to do business with them that is their perogative.

It is my perogative to not support them in anyway, including not supporting those companies that support them.

If that is distressing to any of the business' who deal with Upstate or any of the other said business', then it is also that business' perogative to change who they are associated with.

I am certainly not trying to offend anyone, but as I used to tell my daughters when they would tell me "But I'm not doing that, just my friends are":

If you sleep with dogs, you are going to get fleas.