Upstate Exotics ??? (help me)!

[Wilomn]

Such sincerity. You are really convincing sooooooooo many of us that you have indeed changed your ways with such posts as the previous one to this. That must have taken a lot out of you. Our appologies, not we're sorry, which while similar, still has a different connotation. Close but still a miss in my book.

Wes Pollock

 

[Stardust]

I dont know, I thought it was short and simple and to the point.
AND best of all it didn't come with any excuses.

 

[gila7150]

What are you sorry for?
a. Taking Tony's money and not providing what he paid for.
b. Telling Tony and the BOI that you refunded his money months ago before this thread even started.
c. Dragging this out for months while making Tony out to be the liar.
d. Having every intention of keeping Tony's money until his credit card company was finally able to reverse the charges.
e. Being responsible for one of the longest and most self damaging threads in BOI history when you knew you were lying the entire time.
f. all of the above

 

[Rob BryertonRKK]

Not to mention attacking legitimate Businesses and not taking care of the Woman/Female/Gal/Girl with the Rat Snake from the auction. Her name is Robin Lynn(sorry forgot her last name) also known as WhiteBlackbird
NOT THE "GUY" She is a SHE
Do we remember her now?

 

[Dennis Gulla]

"Our Apologies To Tony"

That's it??? You steal this guys money, adamantly deny that you stole his money for 5 months, in turn call him a lier. Participate in 49 pages of bull$*%t and that's what he gets?

You people are two of the most classless, unprincipled characters I have ever had the displeasure of encountering!

 

[Chris@TSE]

thats it?

thats all they have to say for themselves?

after the countless excuses, lies, and crap?!

You outright called tony a liar.

You said something along the lines of "you will all see when this is done"


Well guess what many of the people see here..

Two Liars. Cheats. Theives. Con Artists.

You should be absolutely ashamed of yourselves.

 

[tishadi]

"our apologies to Tony"

Hi Everyone,
you're exactly right, you don't call a customer a liar for four months, give their private information to another company without their knowledge or consent, steal their money and come off with a lame apology like this. They only did this because of all the pressure built up from everyone saying "you owe Tony a big apology". They could have apologized to Tony when they were supposed to be changing with the 360 post. Even when Tony busted them on I believe 08/23/03 they could not come forward with a proper apology.

They have not taken any responsibility for what they have done wrong to Tony. They are doing this for themselves and selfish reasons. Sincerity would be " We at Upstate Exotics sincerely apologize to Tony for what we have put him through etc." Take responsibility for what you have done to Tony. Not a selfish "our apolgies to Tony" Tony was right, if his bank did not take the money back, he would be out of luck because YOU were certainly not going to refund it. I can't believe this would be an accepted business practice, but then again it sheds a bright light on the true character of upstate exotics.

 

[UpstateExotics1]

This is incredible.....for last umpteenth pages all i've been reading is "you owe Tony an apology" blah blah blah......

So we come and give our apologies to Tony...plain and simple...cut and dry. We apologized to him.

But since everything has been posted and an apology given, I suppose that with all that done, everyone's life would be boring now that you don't have something to comaplain about or jump all over us for....so now everyone says "that's it, it's meaningless.." blah blah blah blah

You come on here and talk about character, about ethics....what about letting something die that is DONE WITH. Tony received his money and received an apology. Like I've stated in almost all the posts "Nothing we do will ever make any of you happy".

I have customers calling me saying how "people make mistakes" and that they can't believe how some people on the BOI are, how they will drag something down, beat it until it's dead, and then beat it some more.

So since tishadi poasted, EXACTLY what you would like to see us say......

We at Upstate Exotics sincerely apologize to Tony for what we have put him through.

So now, I wonder, how many more pages this will drag on with everyone complaining about that.

 

[Stardust]

I for one am sick of this going on and on. And this will be my last post on here unless someone else comes on with a problem with upstate.
We are not judge and jury, who are we to say what is good enough and what is not? Everyone here has made up in their mind whether they will buy from upstate. It is up to Tony, not us, on whether he wants to accept the apology or not.
I am in no way sticking up for upstate, just the fact that there has to be an end to this and a moving on........until an next occurance.......if and when there is one.

 

[Wilomn]

It will take just as long for us to forget about it as it takes for you to screw over your next victim. Hmmmmm, that may be a little complicated so let me be a little more simplistic. I'll forget about you guys about the time I move on to another thread. And judging by your track record it will be about that same amount of time until you have taken advantage of someone else.

Then we'll most likely hear about it, start another thread or continue this one and on it goes.

The fact that you feel we owe you ANYTHING for your pisspoor appology to Tony is, quite simply, amazing. You lied to him and all of us, you CALLED him a liar on this most public of forums not once but MANY times, told us all that we would see that you were the victims and would then owe YOU an appology, played the victim and tried to start the sal and alison pity party many times. You are one piece of shoddy work alison, really not a nice or good person AT ALL.

Many of us have told you to get over yourself and try to get the slightest aquaintence with honesty. It seems that you have decided to ignore that. It is most assuredly your LOSS.

I, for one, hope that I never read another thing about you on the BOI for the rest of my life. My guess is it will actually be within the next month that someone else comes forward to complain about you, especially if you are still selling your QUALITY animals. You are a blight on the ENTIRE reptile industry.

Wes Pollock

 

[geckosunlimited]

refund

This thread would have never been started if you guys would've just given Tony a refund in the beginning.

 

[Chris@TSE]

It's safe to say nothing you say will ever remedy the situation or make up for the months you sat with tonys money claiming he was a liar and was refunded. Nothing.

I'll definatley be refering people who speak of upstate to this thread for the rest of my days and I'm sure numerous others will too.

Try explaining why you went 5 months blaming tony. How you lied for five months while calling your accusers wrong.

Atleast a reason would suffice. Why? Why would you drag tony and everyone else for that matter though this mess, lie, and tell us all how we'll be so sorry and wrong when this is said and done when you never gave him his money to begin with.. ? Did you think it was just going to blow over?

Honestly,
The only thing I'm sorry for is not advocating violence.

 

[screamdreams]

In regards to Upstates last reply...

Of couse people make mistakes, of course things may happen unexpectedly beyond our control...and most of the time those things are fairly easy to forgive and forget. However, I feel it's far to late for an apology. Like you said...umpteen pages later. Here is my best advice for you:

Take a moment - ponder why you got into this business...
If by chance it is because you have a deep down passion for the animals, then find every single animal you have in your care a good home...give them away if you have to. Then invest in a pair of baby Cornsnakes...educate yourself on providing them with the optimum care in captivity, feed them, hold them, raise them up into adulthood. Then...breed them...that's right, breed them. Feel the rewards of playing a role in captive reptile propagation. Then get your hatchlings feeding, hopefully by then enough time will have passed that you can again enter the hobby with no ill effects from the past...a fresh start!!

If you have already experienced the above, and still insist that ALL the animals you sell are sellable, and your customers are sometimes disposable, then the only solution for you will be to exit the hobby, or have the herp community show you the exit.

Trust me...many respected names in the business are working together with the Dept. of Agriculture and Fish & Wildlife right now as we speak...the "plan" as a whole will be recognized nationwide, and instead of people unfamiliar with the hobby writing/passing new proposals/bans/laws we will have educated people in the industry write them. Good news???? Heck yes!! For the good guys and girls...but these new guidelines will make it extremely difficult for junk dealers...not only will it be harder for them to get the animals to sell...it will be harder to sell them legally. These "reptile improvement" laws will indeed force many of today's vendors into finding a new line of inventory...say jewelry, maybe???

Some expo's may be smaller, and some classifieds may not have a million ads, but hopefully in the end, it will clean up the industry, and trust me...the "respected names" working on this
will obviously make sure that collectors/consumers will be protected and rewarded as well. Shhhhhhhh.........don't tell the bad guys.

 

[W.Wedeking]

Upstates Apology

While I thought Upstates apology came across as rather impersonal (especially after all the personal remarks made in reguards to Tony), I do think it is the only post that Upstate has made in which they have not made themselves look like total jerks.

Ofcourse, then they posted again showing that this whole experience has not humbled them in the least.

 

[Living Art Reptiles]

Hi,

How are you? I would first like to address anyone who is offended by my post, I’m really sorry if you feel that it is monotonous. I did not ask to be in this situation, victims have rights if and when I have something pertinent to my case against upstate Exotics I will include it in this thread. The only persons that should be offended by this might be upstate Exotics “the offenders” and possibly anyone affiliated with them.


Again Upstate Exotics took painstaking time and energy from 05/01/03 to 08/22/03 in their efforts to disprove my case and call me a liar. Keep in mind 04/06/03 began the issue where I was due a refund and on 04/19/03 I asked for one. This thread was opened on 04/30/03 after every attempt to contact this company via email, phone calls and a faxed letter, keep in mind on my end I kept constant contact with them since 03/28/03.
Since Upstate Exotics is so adept in calling me a liar, I again will provide documented proof supporting previous statements I have made in this thread.


The document provided shows the debit card with numbers ending 7884, this is the same card upstate Exotics charged me on 03/28/03 and 04/01/03. It is also the same card they have been showing on all their so called proof of refund issued prior to this thread being started. There are three numbers whited out to reduce the risk of identity theft. Yes Alison, claim number #: 7987-30APR03 is actually valid, everyone plainly viewed the document I supplied on 08/23/03. When I made the claim against upstate Exotics on 04/30/03 the customer service person at bank of America said they would like to cancel the card to ensure that I was further protected, I then agreed and authorized the cancellation of the card.




(Quote) Big Pappa 04/30/03
I have no option at this point but to put in a claim with Visa and dispute charges of $180.00 dollars taken from my account. This was done on 04/30/03 at 4:30 PM. Due to circumstances beyond my control my visa card has been canceled. Thank you.


Thank you,
Anthony Pappalardo.







(Quote) upstate Exotics 08/18/03
Why did he say the credit card had been cancelled when Bank of America said it wasn't?



(Quote) Upstate Exotics 08/18/03
You all will jump all over us for this....saying WE are lying....but Tony hasn't done much better (but of course, no one questions THAT side of things). Ok so he posted documents showing he is pursuing every avenue to try and get money back. Why is it that the only people who contacted us was the BBB? Why didn't the Claim Department ever contact us like TONY'S BANK said they would do if the claim was acutally valid??

 

[dwedeking]

Heads Up

Just a heads up. Here's another Upstate company off shoot:

enclosuresbydesign.com

 

[UpstateExotics1]

You are great Daniel....thanks for the free advertising. And I was worried about having to pay for marketing, but you just solved my problem.

 

[gila7150]

Enclosures By Design....boy that has a nice ring to it.

If you don't believe me, just ask Cages By Design....a legitimate reptile cage company that's been in business for years.

 

[UpstateExotics1]

Well isn't that funny....

Kinda sounds like BCI by Design too. And aren't there a few shows on television with "by Design" in them??

It's also called Custom Snake Enclosures....hmm what does that sounds like?

I'm still not sure what the point of this is...I suppose you needed something else to chew on here on this thread.

Especially considering that I KNOW no one here has done business with us for the snake enclosures....

 

[gila7150]

Especially considering that I KNOW no one here has done business with us for the snake enclosures....

True, but we have seen examples of your craftsmanship. (Precise Remodeling)