KaprikaAZ
New member
I bought a gecko from Urban reptiles a little over 4 months ago and she had a noticeable bulge on her that i presumed was nothing. a birth defect if you will, since i assumed UR to be FAR to reputable a buisness to knowingly sell a damaged/ill animal. but a few weeks later it just really bothered me so i contacted them about the strange bulge. initialy they were quick to answer and told me it was harmless, and i was contented. but when i came to the realization later that it was not harmless its when i started seeing some shadyness.
the moment i insinuated that the issue was in fact medical and vet worthy they dissapeared from contact completely. they didnt answer any of my emails and i sent three. it was as if they intentionally sold me an animal they knew to be damaged and then when i found out they dissapeared without a trace. i am horribly dissapointed and shocked that a buisness would handle itself this way. I was never beligerant or nasty, nor was i unreasonable in my contacts but i just wanted someone to talk to me.
these are the email exchanges we had (may it be noted that that bulge she has is now TWICE the size and in danger of exploding)
they answered me one time, then never again.
now, to save this geckos life, i have to pay over $300 for her procedures. and UR seems to be happily content with giving me poor quality animals with the intent to make me pay for her care when she was like this when they had her.
the moment i insinuated that the issue was in fact medical and vet worthy they dissapeared from contact completely. they didnt answer any of my emails and i sent three. it was as if they intentionally sold me an animal they knew to be damaged and then when i found out they dissapeared without a trace. i am horribly dissapointed and shocked that a buisness would handle itself this way. I was never beligerant or nasty, nor was i unreasonable in my contacts but i just wanted someone to talk to me.
these are the email exchanges we had (may it be noted that that bulge she has is now TWICE the size and in danger of exploding)
they answered me one time, then never again.
now, to save this geckos life, i have to pay over $300 for her procedures. and UR seems to be happily content with giving me poor quality animals with the intent to make me pay for her care when she was like this when they had her.
