Bad Guy VARNYARD...Mr.Bobby Hill

[Irish-SiMurphy]

I really can't blame you for feeling the way you do. Taking extra time is one thing, theres nothing you can do about that. No communication? Theres no excuse for it. Because it's Bobby Hill people are gonna wanna back a big breeder before even considering your side. Personally with the way I have seen him act in forums, I would never buy from him. I also think his website is a joke, he claims his are the best, and he's the only one breeding stuff when thats not true. Ask him what all he feeds his adults. Good Luck and hope you can get some $$$ back.

Much appreciated.

 

[Irish-SiMurphy]

Simon, from Bobby's Fauna profile:Last Activity: 07-25-2011 11:02 AM
Perhaps you should email him or mention in the TeguTalk thread that you have initiated the thread, it is only fair to allow him to say his side.

I actually started the same thread on Tegu Talk as well as sending Mr. Hill an email to request the return of my money. I was recommended to post on here by a member of Tegu Talk.

He has ample opportunity to speak his case... Either privately of publicly i have nothing to hide and am just seeking a fair resolution.

 

[LauraB]

Did he ever provide a written break-down of what exactly the extra $1000 was for, ie. $X for permits, $X for packaging/hanlding fees, $X for actual shipping, etc? IF the application is only $100, then it definitely seems as if you're owed the vast majority of your payment back.

I can imaging that some will make the argument that you should have known it was possible for it to take much longer than the stated "about 8 weeks", however, I'd personally not be very happy with the situation either. And, whether or not you're emailing to ask the same question every month, he has a good chunk of change that you gave him. So there's no excuse not to deign to reply to you, busy man or not. As far as popular opinion goes, I guess it'll come down to whether or not 1 year seems to be a reasonable time to have to wait, when you were originally told it'd likely be MUCH sooner.

Agreed. Good post.
Bobby does have a good reputation, but the lack of communication and the inattention to a customer who has paid in full without even questioning a breakdown of specific costs for specific tasks (CITES paperwork, shipping, etc - which IMO Bobby should have automatically provided) is unacceptable, especially given the time-frame of this transaction.

Bobby has indeed had ample opportunity to speak, communicate. And yes, all communication should be kept in writing at this point.

Mr. Murphy is due a considerable refund ASAP.

 

[allreptiles1966]

Where is Bobby now? Anyone tell him about this boi ad?
Its getting pretty bad that a lot of the bigger dealers are ignoring people after taking their hard earned $$.
Give them their money back Bobby.

 

[ShortStack]

Just because someone is well known doesn't mean they can't screw up. The same amount of evidence should be required no matter who the thread is about.

At this point I'm also wondering where Bobby is. He definitely needs to pipe up here or privately and deal with this situation. Ignoring it won't make it go away as long as the OP is as diligent in getting his refund as he should be. Whether Bobby is purposely trying to scam the OP or he just got lazy with the paperwork is irrelevant at this point. The lack of communication shouldn't ever have happened, and the OP deserves some answers.

 

[Tere Salazar]

Here's your breakdown.

From: "Bobby Hill, Tegu Breeder" <[email protected]>
To: Simon Murphy <[email protected]>
Sent: Sun, 29 May, 2011 18:52:18
Subject: Re: Giant Tegu
Hi, the Cites permit, USFW inspection fees, USDA inspection fees, broker fees, shipping and vet certificate to you will run about 1000.00 without the cost of the tegu/tegus.
Thanks, Bobby Hill, Owner,
http://www.varnyard-herps-inc.com/
http://www.tegusforsale.com/
http://www.tegutalk.com/


--- On Sun, 5/29/11, Simon Murphy <[email protected]> wrote:

From: Simon Murphy <[email protected]>
Subject: Giant Tegu
To: [email protected]
Date: Sunday, May 29, 2011, 1:07 PM
Hello
I am very interested in ordering a male black and white giant tegu from you
Firstly i live in Dublin, Ireland is transport an issue?
Just wondering at what size are these giant tegu's available? as i would be happy to buy a young male but would really a larger specimen if that was possible
Thanks in advance
Simon Murphy

 

[Tere Salazar]

An email that Simon left out.

From: "Bobby Hill, Tegu Breeder" <[email protected]>
To: Simon Murphy <[email protected]>
Sent: Monday, 12 December 2011, 16:38
Subject: Re: Giant Tegu
I am still waiting on the permit.

Thanks, Bobby Hill, Owner,
http://www.varnyard-herps-inc.com/
http://www.tegusforsale.com/


From: Simon Murphy <[email protected]>
To: "Bobby Hill, Tegu Breeder" <[email protected]>
Sent: Monday, December 5, 2011 6:11 AM
Subject: Re: Giant Tegu
Bobby

I am still waiting on some resolution to this outstanding order..

This is now ongoing for almost 6 months. When was originally to be concluded within 8 weeks.

I await your response
Simon Murphy

 

[Tere Salazar]

The email where Simon acknowledges he was told the permit could take up to a year.

From: Simon Murphy <[email protected]>
To: "Bobby Hill, Tegu Breeder" <[email protected]>
Sent: Monday, August 29, 2011 8:22 AM
Subject: Re: Giant Tegu

Hi Bobby.

I understand you are still waiting on the cites papers, however I would not be prepared to wait as you mentioned on the phone "for up to a year".. When we initially spoke you said that this usually takes between 6-8 weeks normally,If at that stage you had mentioned up to years wait I would not have proceeded with the order. It has now been 11 weeks since I have made full payment.

I believe I am being very patient and I am prepared to give this a week or so more. I hope that you may be able to contact someone who can speed this process along.

I really do not want to hassle you as I am sure you are very busy but I would like this resolved as soon as possible.

Thanks in advance
Simon Murphy

 

[Tere Salazar]

Simon's request for a refund.

From: Simon Murphy <[email protected]>
To: "Bobby Hill, Tegu Breeder" <[email protected]>
Sent: Wednesday, June 20, 2012 4:43 PM
Subject: Re: Giant Tegu
Mr Hill

I am now asking you to return the money i gave to you over a year ago. I have not received the goods i was promised.

I have been informed that the CITES papers cost $100 along with a $201 inspection fee that leaves the amount of $1049 owed.

I am happy to cover the cost of charges of the transaction.

Please respond to this email
Simon Murphy

 

[Tere Salazar]

And refund.

From: "[email protected]" <[email protected]>
To: bobby hill <[email protected]>
Sent: Thursday, June 21, 2012 6:49 AM
Subject: You sent a payment










You sent a payment Transaction ID: 5HC70450SU444971T

Dear bobby hill,
You sent a payment for $500.00 USD to Simon Smith-Murphy.
Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account Overview.
View the details of this transaction online




Your monthly account statement is available anytime; just log in to your account at https://www.paypal.com/us/cgi-bin/webscr?cmd=_history. To correct any errors, please contact us through our Help Center at https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact_us.
Amount: $500.00 USD
Sent on: June 21, 2012
Payment method: PayPal Balance
Sincerely,
PayPal



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[deborahbroadus]

Agreed. Good post.
Bobby does have a good reputation, but the lack of communication and the inattention to a customer who has paid in full without even questioning a breakdown of specific costs for specific tasks (CITES paperwork, shipping, etc - which IMO Bobby should have automatically provided) is unacceptable, especially given the time-frame of this transaction.

Bobby has indeed had ample opportunity to speak, communicate. And yes, all communication should be kept in writing at this point.

Mr. Murphy is due a considerable refund ASAP.

Ample evidence has been given and more than enough time has passed between communication dates to warrant concern on the buyer's part.

I'll go farther to say that unless Bobby has evidence to show that he paid any money on the Cites process, the buyer is due a full refund.

 

[Suncoast Herpetological]

Tere

May we assume that this is a partial refund and that the other half is forthcoming?

Also, why isn't Bobby posting on his own behalf?

 

[Fangthane]

Here's your breakdown.

From: "Bobby Hill, Tegu Breeder" <[email protected]>
To: Simon Murphy <[email protected]>
Sent: Sun, 29 May, 2011 18:52:18
Subject: Re: Giant Tegu
Hi, the Cites permit, USFW inspection fees, USDA inspection fees, broker fees, shipping and vet certificate to you will run about 1000.00 without the cost of the tegu/tegus.
Thanks, Bobby Hill, Owner,

That's not exactly an itemized breakdown of the costs. That's just a list of things that Bobby says amounts to $1000. I see there's a "broker fee" in there. Who was actually in possession of the animal that the OP intended to buy, was it from Bobby's stock? Is Bobby padding his bottom line by charging an additional fee to facilitate the purchase between the OP and himself, or was the animal to come from someone else?

May we assume that this is a partial refund and that the other half is forthcoming?

Also, why isn't Bobby posting on his own behalf?

If not, I'd have to think that some receipts should to be provided that justify charging the OP $850 for an animal he never received.

 

[Suncoast Herpetological]

Originally Posted by Tere Salazar
Here's your breakdown.

From: "Bobby Hill, Tegu Breeder" <[email protected]>
To: Simon Murphy <[email protected]>
Sent: Sun, 29 May, 2011 18:52:18
Subject: Re: Giant Tegu
Hi, the Cites permit, USFW inspection fees, USDA inspection fees, broker fees, shipping and vet certificate to you will run about 1000.00 without the cost of the tegu/tegus.
Thanks, Bobby Hill, Owner,

The problem with that breakdown is that since the animal never shipped, the only legitimate fee should be the Cites Permit if it was applied for.

 

[Lucille]

Tere, you are providing some info here. Is Bobby ill, is that the reason for the delay and why he has not come here himself?
I'm glad he provided the partial refund, it is a start.
I agree with others that the buyer is entitled to everything but the permit, if it was applied for; but if the delay was not due to either an illness preventing Bobby from doing business or some other sound business reason,(why didn't Bobby communicate if it was just a business delay?) I think that after a year the buyer is entitled to interest on the funds as well.

 

[DaveyFig]

Tere, you are providing some info here. Is Bobby ill, is that the reason for the delay and why he has not come here himself?
I'm glad he provided the partial refund, it is a start.
I agree with others that the buyer is entitled to everything but the permit, if it was applied for; but if the delay was not due to either an illness preventing Bobby from doing business or some other sound business reason,(why didn't Bobby communicate if it was just a business delay?) I think that after a year the buyer is entitled to interest on the funds as well.

I agree. If Bobby spent the money and didn't send the snake, (no mater the reason) that was a loan and not a sale. If Bobby borrowed $1350 for a year, he shouldn't be paying back $1250. It seems that the buyer is ok with eating the $100 cites fee that he hasn't been assured was even paid, though he really shouldn't have to.

 

[LauraB]

Thank you for the info, Tere. Your input (on Bobby's behalf) and the partial refund is a good start.

If there are some personal issues at play here, then that could be somewhat of an explanation. That said, it still took a BOI Bad Guy post and nearly an entire year (and only one day after Mr. Murphy finally posted) before a partial refund was even made.

If, in fact, there were/are personal issues involved that Bobby did not want to be divulged pubically, logically he should have maintained private communication with his customer so
that Mr. Murphy did not have to come here nearly one year later, out of sheer frustration because communication had ceased, not because he is impatient or suffering from buyer's remorse.

Hi, the Cites permit, USFW inspection fees, USDA inspection fees, broker fees, shipping and vet certificate to you will run about 1000.00 without the cost of the tegu/tegus.

I've never imported/exported an animal so I can't speak from experience, but a quote of $1,000.00 for USFW, USDA, shipping, vet & brokerage fees isn't much of a breakdown. Mr. Murphy is quite the good guy just accepting that quote at face value ... and paying it without question, IMO.

Brokerage fee? What is that? I thought Bobby produced all the animals he sold. I always thought Bobby was the Argentine tegu guru!

Bobby, good start on the partial refund. Now either refund the remaining money owed ASAP or please produce documents that prove you attempted to at least get the CITES permit and paid the other governmental inspection fees. You're the guru,man!

 

[Ameivaboy]

From: Simon Murphy <[email protected]>
To: "Bobby Hill, Tegu Breeder" <[email protected]>
Sent: Wednesday, June 20, 2012 4:43 PM
Subject: Re: Giant Tegu
Mr Hill

I am now asking you to return the money i gave to you over a year ago. I have not received the goods i was promised.

I have been informed that the CITES papers cost $100 along with a $201 inspection fee that leaves the amount of $1049 owed.

I am happy to cover the cost of charges of the transaction.

Please respond to this email
Simon Murphy

Just to clarify - Simon

You are also owed the $201

This is because there was no inspection taken place - the inspection takes place at the time of export - the only thing you should not be refunded is the $100 application fee - so the refund amount really should be $1,250

 

[Ameivaboy]

Brokerage fee? What is that? I thought Bobby produced all the animals he sold. I always thought Bobby was the Argentine tegu guru!

If he doesn't have an import/export license he needs someone else to do the deal - that's the broker fee.

 

[LauraB]

If he doesn't have an import/export license he needs someone else to do the deal - that's the broker fee.

Doh! Obviously that's what it is! Ima