• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

Was it Guns-n-roses who said

sschind

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we all need a little patience.

In the past year I have been involved in three deals that have taken much longer to resolve than they should have, almost a month in two cases, almost 2 in the other. In each case there was a great lack of communication on the other persons part. They didn't answer emails and I couldn't get through to them personally on the phone. Each time I was tempted to go to the BOI and I know that with the facts presented most of you would have been on my side. Still, I waited and each of the three cases were eventually completed the way I wanted (if not the way they started.) Was I upset that I had to wait? sure I was. Was I nervous that I was being ripped off? of course. Still, I feel much better that I didn't take these to the BOI. Why, because it would have solved nothing. I doubt I would have gotten results any faster because I believe that the other parties in each case were being honest. I don't think they were trying to rip me off, I think they were just being irresponsible.

There are instances where timeliness is very important but if you need something that bad how did you ever let yourself get in that position in the first place. Maybe the reason you need the money back right now is the same reason why the other guy needed it in the first place. I know, you are going to say "the reason I need it right now is because it is my money" and you are right, but if you need the money back that bad what are you doing spending it on herps in the first place. If you need that particular money to spend on a herp that you need to replace the one that the original seller couldn't provide, I still say if you need the money back that bad what are you doing spending it on herps in the first place

I agree that it is irresponsible to spend the money before the customer is completly satisfied, but as far as this comment goes

If you are in such a terrible financial situation that you have to spend money that is not yet yours to spend, then you shouldn't be spending money taking care of herps in the first place. If you are a business that is in that position, declare bankruptcy, get yourself a real job, and quit ripping people off!

Maybe thats what they are doing. Maybe they are selling off their reptiles to pay off a serious unexpected debt. Maybe they can't wait a week for a buyer to decide they really don't want the animal and come up with a lame excuse why they want their money back. I can't really think of a reason why people would need money that quickly, other than maybe to pay off an over eager loan shark, that they wouldn't have family or friends to fall back on, but there may be cases.

Still, what I generally see on this group is a bunch of people that are so eager to get their money (yes it is their money) and are so unwilling to give people a chance to make things right that they come on here and start letting things fly. No, I don't have a magic number as to what would be an acceptable length of time. As has been discussed in other threads, that is up to the individual. All I can say is that I can think of at least a dozen people off the top of my head that would have posted any one of my three cases here after a week of waiting, let alone 3 or 4. and I highly doubt if it would have made any difference in how the matter was settled, and even if it had been settled a week sooner, two weeks later what would the aggravation have gained you. In most insatnces nothing. That is unless you enjoy making people out to be crooks when in fact they may just have fallen on hard times.

What does this all mean? nothing really, just an observation and an opinion. Do people like that make me angry? not really, I just feel that personally I like to give people a chance, and obviously I have a higher tollerance for waiting. Not everyone does and there is nothing wrong with that it's just that I think if you give people a chance you will feel better in the long run. Of course if you are the type that needs insatnt gratification, it will probably kill you to wait and that wouldn't be good either.

I am not pointing any fingers, and I am not accusing anyone of anything. I am not claiming to be better than anyone else because I have a higher tollerance for waiting (it may a detrimental in some instances) I am just making a harmless observation and voicing my opinion. This is similar to the jumping the gun thread (or at least the way that thread started out) so it may not garner much interest but I have spent almost 1/2 writing it so I would appreciate it if someone would respond, even if it is to rip me a new one.

Steve Schindler

Steve Schindler
 
Hi Steve

I will agree with you that a little patience can go a long way.

However, the main thing it seems this business is lacking is professionalism. When customers make purchases, it is a business transaction and needs to remain as such. When either party begins to make it personal by dragging family issues, overdue bills, cars breaking down, etc that is making it personal. For the most part, when doing transactions over the internet, the people we deal with are strangers. Why should we then get dragged into their lives where our money and their problems intermingle? And as much as I like to give people the benefit of the doubt, why should we believe their excuses?

I do not know what the time frame should be either, I'm sure it depends on the case. But another thing to consider is the longer you let it drag on, sometimes your options narrow. Paypal expects you to take action immediately and will not help you out if too much time passes. People can move, change phone numbers, names, etc.

It is a tough call.

Another thing to consider is that the BOI is not just about conflict resolution, it is also about warning users of the business practices of others to avoid the same thing happening to them.

dana
 
I am glad some people have patience

This topic hits the mark regarding a transaction I am involved with. From none other than Sundial Reptiles. I contacted Dana and Loren to purchase a coral line BD. It was on a 24 hour hold for someone else. They emailed me the next day saying it became available. I told them great, I would like to buy it. A request for payment was sent to me to pay thru paypal. Well, here is where it gets screwy. I couldn't get in to make the payment. There was a problem with my account (long story - old email no longer in use and I couldn't retrieve the password). I contacted paypal to try and resolve the issue and also contacted Loren to explain the problem. The hold was extended until I could resolve the problem and I was able to send the payment today so the beardie will be shipped on Monday.
They didn't have to wait for me to resolve this problem. They could have said forget about it and sold it to someone else. Thankfully they allowed me the time to straighten this out and I have now been able to make the payment. They have never met me but were willing to give me the chance. They held this BD for me for 4 days without a deposit (when they only had to hold it for 24 hours). I am now getting an awesome male BD because they were willing to be a little patient.
Thanks again Dan and Loren for bearing with me. :D
 
Now I can't edit

Sorry Dana. Forgot the other "a" in the previous post and I got a message saying I am not allowed to edit the post.
I am really beginning to dislike technology lately.
 
The most important thing Steve said in the first post was this...

I don't think they were trying to rip me off, I think they were just being irresponsible.

Speed of BOI posting really is a matter of personal discretion, if you feel that the problem will be resolved and understand that it was simply a mistake, then you hold off on posting... If you think they're trying to pull a fast one or have gotten the impression that they are unwilling to resolve the issue, you post.

There are some instances where a BOI posting has actually delayed the resolution of issues while people threw temper tentrums over having their dirty laundry aired... and many others where scam artists have been pushed into admitting their actions and satisfying at least the legal responsibilities of their deals.

Personally, if the attitude of the other person is such that I trust they will make good when they are able to, I'd give them the benefit of the doubt... In most cases where a good person makes a mistake, they'll more than make up for your time in future deals and communication if not immediate overcompensation. If they're belligerent or completely cease communication for a length of time long enough to make me nervous, I'd post and hope that community pressure could hasten a resolution, if I was certain they weren't going to be making the situation right, I've got nothing to lose by doing so.

All of the above can be summed up with two words "Comfort Level"
 
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