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wegotherps.com phil hackenberry bad guy

greg c

greg c

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i purchased an 07 female suriname redtail boa on 5/24/2008 from an ad that phil had placed on kingsnake classifieds, but before i paid for the boa i gave phil a phone call to see if the female boa pictured in the ad would be the one that i would be getting, phil told me that the one you see would be the one that you get, but just to be sure i had phil email me a picture of her so that i could confirm that she was the one, she was so i paid phil $295.00 shipped for her through paypal, i asked phil if he had a male so that i could get a pair and save on shipping as they could be shipped together, he told me yes he had 08 males that he would send pics that i choose out of, well after about 2 weeks of waiting he finally sent pic's phil told me that he would have sent them quicker but his wife has Lupus and was in the hospital and he had a bad storm and half the roof ripped of his warehouse and that a big tree put a whole in the roof, well it turns out that he had sent me pics of all females, funny thing half the pic's that he had sent me were of snakes that he had sold last year as i saw the same snakes pics on different message forums from a year ago that have been posted by their new owners, phil said he would send me some more pics that the ones he sent me must have been on file from the ones he had sold last year, well after waiting another week i told phil that if he does not have the time to send me pic's to just ship the female out that i paid for, phil said he was going through a divorce with his wife that she through him out of the house and that she was running the business and that he would have his wife ship out my female suriname boa, i wished him the best of luck with all his personal problems, next thing i gave Phil's wife an email telling her that i would send her a pic of the boa that i bought so she would ship the right one out
she got the pic i sent her and confirmed it was the right one she told me that she knew which one it was and that she would ship it out today for 06/18/2008 delivery, well would you believe she shipped out the wrong one, not only was it the wrong one but it was the ugliest one i ever saw in my 35 years in the hobby, i emailed Phil's wife and told her she shipped the wrong boa out and she told me that if i did not want it to ship it back, i told her to send me a shipping label by email as it was their mistake they shipped out the wrong one , she told me that i would have to pay to ship it back that was their policy, i was pissed, i then got a call from phil telling me of how sorry he was for the mistake and that they must have sold the one that i picked out and paid for on accident, phil felt bad and told me that he would give me a full refund when he gets back on the weekend he told me, good now his wife knows how hard it is to run the business and that now maybe she will appreciate him a little more for what he does, well i had to pay $40.00 to ship the boa back to them on the same day 06/18/2008 for their mistake( not right) and after waiting another week for the refund to come i called phil and asked him what was holding things up and he said he was having more personal problems that he would send out a check to me that his wife had given him to give to me asap, that was the last time i spoke with phil, it has been 2 months no refund, i have 2 messages left from phil on my answering machine that i can play for anyone if they don't believe me, phil telling me of all his personal problems he is having and promising two times to me a full refund, promises that he never keeps, i tried to go through paypal to resolve this matter with phil, but you know how that goes it's worthless, at this point i have done nothing wrong i paid phil $295.00 shipped for an 07 female suriname redtail boa plus $40.00 out of my pocket to have her shipped back to them because they shipped out the wrong boa (their mistake) i have proof it was shipped to phil by fedex trac # to his door, now phil has the $295.00 and the boa and i have nothing this is not right and very unprofessional of phil of wegotherps.com all i ask is for phil to do the right thing and refund me my money back.
greg
 
OK Phil I bought 1.2 Kenyan sand boas from you.THEY are not KSB they are Saharan sand boas.You sold me the wrong snake what are you going to do to correct this.Ron
 
one other thing after i last spoke with phil, i tried calling him , no response, i tried emailing him only to get a response that they were on vacation from 6/29 to 7/14, but that they would read emails at nite, funny thing they were still running ads for 08 suriname redtail boas for sale on kingsnake classifieds while on vacation, so i had my brother who has a different email address send them an email, (nothing coming back saying that they were on vacation) making like he wanted to buy a boa from them and in 4 minutes they replied back saying that if he paid by 3 pm that they could ship the boa out to him the same day, all while their supposedly on vacation, but phil does not have the time to give me a refund back because he is on vacation or should we say phil does not want to make time to give a paying customer a refund back, all i ask of phil is to give me my refund that he promised me.
greg
 
I would love to see you post your brother's email and their response. It seems to me that you have been more than patient in waiting for your refund. Have you sent an email to Phil notifying him of this thread?
 
lucille said:
I would love to see you post your brother's email and their response. It seems to me that you have been more than patient in waiting for your refund. Have you sent an email to Phil notifying him of this thread?
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my brother must have deleted it as i cannot find it, but phil was supposed to give me a refund on 6/18/2008 and they went on vacation 6/29/2008 and he said that he was mailing me out a check, he had 11 days to paypal or mail me a refund before he went on vacation and i am still yet to receive a refund from him or hear from him, i guess paying customers that are promised refunds are not that important to him.
greg
 
my brother must have deleted it as i cannot find it, but phil was supposed to give me a refund on 6/18/2008 and they went on vacation 6/29/2008 and he said that he was mailing me out a check, he had 11 days to paypal or mail me a refund before he went on vacation and i am still yet to receive a refund from him or hear from him, i guess paying customers that are promised refunds are not that important to him.
greg
 
reptiler ron said:
OK Phil I bought 1.2 Kenyan sand boas from you.THEY are not KSB they are Saharan sand boas.You sold me the wrong snake what are you going to do to correct this.Ron
Click to expand...

Were these on kingsnake about a month ago? I saw a add that was posted with KSB for sale and it had a picture of a Saharan. I politely emailed the seller letting them know. I received a reply of "I posted the wrong picture."
 
$40.00 to ship the boa back to them on the same day 06/18/2008 for their mistake( not right) and after waiting another week for the refund to come i called phil and asked him what was holding things up and he said he was having more personal problems that he would send out a check to me that his wife had given him to give to me asap, that was the last time i spoke with phil, it has been 2 months no refund,

Here's the problem here: everyone has personal problems. Except it becomes hard to understand your problems and bear with you when you continue to run ads on KS but don't respond to the emails.

I went through the exact same things, except with frogs, Greg (about 2 months without refund, but promises to send ones week-after-week). I used to feel bad for the "wife has Lupus and is in the hospital", but the amount of time I had to wait, and wait, to get anything back, and the refund wasn't even the right amount, just pisses me off. You can be the most professional person in the world and offer free replacements, awesome prices (all done to me), but if you DON'T ACTUALLY FOLLOW THROUGH, it's worthless and it's all FLUFF.

This really irks me. This guy has a "multi million dollar business" of wealth saved up and has the time to go around leaving messages about his personal problems to people so that they can what - bear with him? We don't have problems either? Or they just don't count because we're not the ones on the receiving end of the money train...

Greg: did you notice the "message was sent by Blackberry" at the bottom of your emails? Quite a fancy way to check mail, no? If someone's going to offer money, OH HELLS YEAH, SEND AWAY! But to actually send the animals we agreed on? COME ON - THE WIFE'S GOT LUPUS. This does not fly.
 
spawn said:
$40.00 to ship the boa back to them on the same day 06/18/2008 for their mistake( not right) and after waiting another week for the refund to come i called phil and asked him what was holding things up and he said he was having more personal problems that he would send out a check to me that his wife had given him to give to me asap, that was the last time i spoke with phil, it has been 2 months no refund,

Here's the problem here: everyone has personal problems. Except it becomes hard to understand your problems and bear with you when you continue to run ads on KS but don't respond to the emails.

I went through the exact same things, except with frogs, Greg (about 2 months without refund, but promises to send ones week-after-week). I used to feel bad for the "wife has Lupus and is in the hospital", but the amount of time I had to wait, and wait, to get anything back, and the refund wasn't even the right amount, just pisses me off. You can be the most professional person in the world and offer free replacements, awesome prices (all done to me), but if you DON'T ACTUALLY FOLLOW THROUGH, it's worthless and it's all FLUFF.

This really irks me. This guy has a "multi million dollar business" of wealth saved up and has the time to go around leaving messages about his personal problems to people so that they can what - bear with him? We don't have problems either? Or they just don't count because we're not the ones on the receiving end of the money train...

Greg: did you notice the "message was sent by Blackberry" at the bottom of your emails? Quite a fancy way to check mail, no? If someone's going to offer money, OH HELLS YEAH, SEND AWAY! But to actually send the animals we agreed on? COME ON - THE WIFE'S GOT LUPUS. This does not fly.
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sounds like phil told me and you the same bs, i forgot all about the car accidents lol, and yes some of the messages where sent by blackberry , your right in how phil kept promising you stuff but he would never deliver, another thing i kept complaining to him about how horrible his service was that it had to be the worst i have been treated in my 35 years in the hobby, all phil kept saying is i will show you service i will give you the best service that you ever had, he told me that he would give me an 08 pair of suriname boas a $600.00 value shipped to me for free for all the trouble, hows that for good service he told me, who do you know that would do that, well it was all bs as he tells you these nice things so he could buy more time and string you along, the bottom line is phil hackenberry never delivers the goods.
 
I sometimes wonder

if these delays in shipping is directly related to putting time between the buyer and the seller. From my own experience, I usually ship 24 hours after receipt of payment unless its on Friday or over the weekend. Here these people drag out jerking the customer around for weeks. The credit card companies never favor the buyers account because of the lapse in time. The first question when filing a complaint is usually " why did you wait so long to file a chargeback ?"

May I suggest that if you are using a credit card, and its being processed through Paypal or a credit card direct. Put a time limitation on it or have the order cancelled by a chargeback. That would cause more problems for the seller who can only use that method for collecting monies.

When I buy, I give them 2 days to ship. If not received by that time, then the deal is off. No excuses, no nonsense, I move on.
 
good point i tried to use my credit card to make payment for the boa but for some reason phil had trouble and said it would not go through that it had something to do with my email address so i made phil try it again using my brothers email address and the same thing happened he told me it would not go through, i know that my credit card was good as i bought a pair of speakers a couple of days later for $1500.00 with no problems anyhow i had to pay by paypal and make payment from out of my account, paypal told me the only way that they could get my money back is if the purchase was made on ebay, what a joke some protection, if you read the other posts it looks like most of the problems started to happen when phil was having problems with his wife, phil if you are out there and reading this i think that you are a nice person but i think you are taking out your frustration with your wife out on some of your good paying customers as i have done nothing wrong here, all i am asking is for the refund that was promised me from you.
greg
 
i just spoke with paypal again they told me that they were going to try to contact phil and ask him why he has not yet given me a refund as i gave paypal the fedex tracking # as proof so that they could see that the boa was delivered by fedex to Phil's door, they could not understand as to why he would not give me a refund when he got his boa back, i told them neither could i, they said he can't have both the money and the snake that's fraud.
greg
 
Phil probably has a lot of reasons to not want to post here. Not endorsing any that I can imagine, but he would be posting from a very detracted situation. Don't know him. But I would hope three things for him:

1) That he is able to get the promised refunds out, so that he is square with all current customers.

2) That his current personal problems and family difficulties may find improvement and possibly resolution.

3) Proabably more than either of the above, that Phil would end up in a situation, to include improvements in his own personal accountability, regardless of other difficulties, where he can conduct his business without spilling his guts and laying a sob story on customers. When the excuse get deep, its no longer the excuses getting deep.

All just IMMHO, as usual.
 
i agree with you, i am a nice person and do not wish anything bad on anyone, and wish phil the best with his personal life i would hope that phil can get his act together and do the right thing and give me the refund that he promised, i just don't understand why he told me that he would give me the refund and then do nothing, not a word from him, can't figure it out.
greg
 
paypal claim

i just received an email from paypal regarding my claim, it says (case closed) so i gave paypal a call and they told me that since the purchase of the boa was made outside of ebay there is nothing that they can do, that is paypal's rules, they told me that if the boa was purchased on ebay that there would be no case that i would have my money back,(BASICALLY THEY HAVE NO PROTECTION FOR THE BUYER FOR TRANSACTIONS MADE OUTSIDE EBAY) a rule that has to change as 95% of the transactions are made outside of ebay, oh well, on the positive side i received a letter from wegotherps.com stating that they would issue me a store credit for my purchase of $295.00 good till 12/31/2008 at least now i hope we can get this matter resolved and i would hope that wegotherps.com keeps their promise of the credit to me, i will let you guys know how this turns out, i hope it will be positive.
greg
 
greg c said:
i just received an email from paypal regarding my claim, it says (case closed) so i gave paypal a call and they told me that since the purchase of the boa was made outside of ebay there is nothing that they can do, that is paypal's rules, they told me that if the boa was purchased on ebay that there would be no case that i would have my money back,(BASICALLY THEY HAVE NO PROTECTION FOR THE BUYER FOR TRANSACTIONS MADE OUTSIDE EBAY) a rule that has to change as 95% of the transactions are made outside of ebay, oh well, on the positive side i received a letter from wegotherps.com stating that they would issue me a store credit for my purchase of $295.00 good till 12/31/2008 at least now i hope we can get this matter resolved and i would hope that wegotherps.com keeps their promise of the credit to me, i will let you guys know how this turns out, i hope it will be positive.
greg
Click to expand...
There should be no expiration date, they have your money. They are strong arming you. Do not let them get away with telling you that you use the money in their store or else you lose it.
 
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