I just came across the Phil related threads tonight.
So, here's another one:
My experience with Phil began in November of 2008. I inquired about a Red Blood Python and a Brazilian Rainbow boa. I agreed to purchase them and we set a ship date. That was delayed due to the amount of business they had that day, or something of the sort. Now, I was having them shipped to Wisconsin. This was winter. (I had received another snake from a different person in Florida the day prior, it arrived still warm and well.) The snakes arrived completely ice cold and lifeless. Granted, shipping probably should not have been done but I did warn him about the conditions of their destination. We managed to warm them up however, the Red Blood died shortly after. (The Brazilian is still alive and well now.) I contacted Phil to let him know about the Red Blood. He said he was very sorry and had "never lost one before." I was not expecting a replacement but he offered it -- if I paid $50 to ship it. So, we agreed upon that. I asked that he ship it to my (now) Arizona address. He agreed. There were several e-mails of car accidents, holidays, illness, etcetera that caused a delay... Suddenly, he disappeared. I have tried e-mailing him numerous times in the nearly year that has passed. Nothing. The e-mails do not go through, no response is received, their website is constantly doing a disappearing act. I went back through all of the e-mails that he and I exchanged last year and decided to e-mail him once again. We will see if there is any response...