Which cage company to go with?

[MGReptiles]

LOL are you kidding me.LOL This post is about caging companies. I just posted to stay away from the bad ones or the ones that would treat you badly or the the one that will not talk to you at all. You cannot have my customer service any longer Jim... Please tell me who it is that I have done wrong???? Talk about a liar...

 

[jim scharphorn]

You got to be joking Matt, You just posted to stay away from me, I am a cage builder.

You never bought from me.

But I have bought from you 4 times and 3 out of the 4 times was terrible service, you even went as far as to lie that you called me witch you did not, then you posted that I harrassed your mother, again NOT TRUE. You even tried to take me for $5 because you did not know how to refund paypal correctly. then you actually told me that I owed you.

Do I act rude here ? YES I DO, If you post neg. about me do not expect me to be nice.
If I was in the wrong and desrved the neg. then I should not be rude but so far all the negative I have got from some of you is from lies that you believed from Good o'll god bearing Matty .

 

[jim scharphorn]

You cannot have my customer service any longer Jim... Please tell me who it is that I have done wrong???? Talk about a liar...

Man you just broke my heart, no more of your customer service,
I never had it.

 

[shrap]

It always amazes me every time I see people slamming Boaphile for poor customer service. I do not doubt that they have had problems with them, it is just that I have never had a problem with them in over a year doing business with them and several transactions.

All emails are answered promptly, calls answered or returned promptly, orders always arrive on time and always flawless. In fact I just got my latest order yesterday. All 15 cages arrived exactly 4 weeks and 2 days after being ordered.

Like I said, I am sure folks have had their problems. I am not doubting them in any way. It just surprises me because I have never had a problem or been unhappy in any way with them.

 

[MGReptiles]

OkI am ignoring the parasite... Hey sharp... I truly wish I didnt have bad experiences with them as I woudl order from then again if they had just treated me with respect and not acted like I was the vein of their existance.. That and the arrogent ads on Kingsnake, even with respect to Ol scharphorn they disrespect every cage manufacture out there...

 

[critical bill]

you posted that I harrassed your mother, again NOT TRUE.

Do I act rude here ? YES I DO,

Youve no self control Jim. I think thats the real problem.

All you had to do is respond that you believe your product to be of great quality and craftmanship to defend yourself. Instead you went off on a rant. Now you appear insane and on a cage thread no less. A thread that will no doubt get much attention.

Your last positive feedback was 4/02. I thought by now with the old thread being dead and buried that surely business would start picking up for you. Certainly you shouldnt be condemned for one messed up deal in which you were the buyer.

But now with this flaring up again? Looks like its back to sheet rock and hand jobs, errr I mean side jobs, for you.

 

[Dennis Hultman]

 

[critical bill]

LOL, Good one critical,

Thank you.

I bet Matt told you I harassed his mother as well, Again another lie.

No actually he didnt. You posted you spoke with Matts mom. You involved her, you upset her, you harrased her. Yes you did.

Are you kicking pvc panels all over the garage yet Sharpnot?

 

[Mickey_TLK]

High Horse Adds, and piss poor customer service aside, I LOVE MY BOAPHILES.

I read the same things all the time, customer service sucks (never really been an issue with me, but YES JEFF IS TOUGH TO CONTACT). I think alot of people need to look at all sides of this one. Jeff has tried to address the situation, and has still fallen short obviously. However the customer is partially to blame on this as well. Everone wants CHEAP CHEAP CHEAP, but dont spare on the quality of the customer service.

The cageing business is one of the most competitive markets out there. The margins are SLIM, and not many people are buying up wholesale lots of chages. As such each sale counts, so I see no wrong in Jeff letting people know what hes done to make the cages he builds so well regarded by his customers. Sadly his poor customer service (or atleast the appearance )takes away from that hard work at times.

You know, if you look at alot of the people posting on this thread, they are cage manufactures or friends of manufactures. Jeff hasnt posted here, but a few of us who have purchased from him have.

All I can tell anyone considering buying from Jeff is this. You will get a great cage. YOU WILL GET YOUR ORDER (no fly by night sals there). If your not happy with your order, Jeff will work within reason to satisify your concerns.

You may have to wait a bit for the order. You may have to work a bit to be his customer (not something your used to in this "the customer is always right age"), but as a buying customer I can assure you the wait is worth it IMO. If you dont get a responce from Jeff, give him the benifit of the doubt. Try and contact him again, call, whatever. Spam filters block message, phone messages get lost in the mix, and most of all PEOPLE MAKE MISTAKES.

You have to remeber when you take away all the bells and whilstles your still just dealing with a bald fat snake lover, whos business has grown faster then he could have dreamed. Not some no name monster.

Maybe as a small business owner myself, I can "feel Jeffs pain" on issues concerning customer service. Maybe our friendship blinds me from the truth, who knows. I just felt I would say my peace.

 

[shrap]

That and the arrogent ads on Kingsnake, even with respect to Ol scharphorn they disrespect every cage manufacture out there...

There is no denying that, bro. Their ads are a definate turn off and disrespectful to say the least.

I love their cage products though. They are the best cages out there in my opinion, and like I said before, I personally have not had the customer service nightmares that many others have had. It is just a shame that their advertising approach and sometimes poor customer service drives people away because they really do make a great cage with some of the best options on the market.

 

[PaulSage]

There is no denying that, bro. Their ads are a definate turn off and disrespectful to say the least.

I love their cage products though. They are the best cages out there in my opinion, and like I said before, I personally have not had the customer service nightmares that many others have had. It is just a shame that their advertising approach and sometimes poor customer service drives people away because they really do make a great cage with some of the best options on the market.

I agree. I REALLY like my boaphile racks and cages - so much that I stomach the minor hassles and wouldn't bother trying a different manufacturer. Jeff and Joel are a little hard (okay, a LOT hard) to get in touch with, but when I did have a problem (UPS likes to throw things) they replied to me immediately, offered their assistance and mailed me the screws and instructions I needed to repair the rack.

The only thing I would add about their cages is that I do NOT recommend getting any WHITE cages. Snake poo stains them, and you can't get it out (at least not with any of the dozens of chemicals that I tried). I'm not sure if this applies to other 'white cage' manufacturers though. Anyone know if AP has that problem?

 

[David Bellis]

I have had no problem cleaning anything off my white AP cages. I've cleaned up more than a few runny piles of retic poo and they're still white.

 

[Alias47]

I just wanted to say...

I have never seen anyone...ANYONE complain about Matt's service EXCEPT Jim Scharphorn...

And I HAVE seen your racks and cages Jim...
Michigan Society of Herpetologists show...in G.R....at Godwin Elementary School...Good thing Casey didn't bring any racks...would have made yours look even worse than they do by themselves.

I think the design is complete crap...
Your racks aren't designed to be interchangeable...with those queer clear acrylic support dowels in two slots...
And the BURNED twisted PVC pipe arboreal cage furniture looks like a plastic lawn chair I threw in the burn pile last year...ugly, charred garbage.

Even if I DIDN'T know you throw tantrums like a child...I still wouldn't have considered buying any of it...

The people that buy from you must not know any better...which is a shame.

Why don't you get some of those 'MANY PEOPLE' that have had bad customer service from Matt to post here...PLEASE...

Just a couple of them...so we can see that you are a truthful person...
And not a complete LIAR (that is the correct spelling, btw)

The only thing bad about Matt is he knows I am weak...and will buy snakes impulsively...

He dangles them in front of me like a steak in front of a famine victim...

 

[critical bill]

And I HAVE seen your racks and cages Jim...
Michigan Society of Herpetologists show...in G.R....at Godwin Elementary School...Good thing Casey didn't bring any racks...would have made yours look even worse than they do by themselves.

I think the design is complete crap...
Your racks aren't designed to be interchangeable...with those queer clear acrylic support dowels in two slots...
And the BURNED twisted PVC pipe arboreal cage furniture looks like a plastic lawn chair I threw in the burn pile last year...ugly, charred garbage.

Even if I DIDN'T know you throw tantrums like a child...I still wouldn't have considered buying any of it...

What did I tell you Jimbo? WHAT DID I TELL YOU? You dont slam people for thier opinion on a cage thread when you sell cages.

You have a date with destiny, Jimbo. Ask me for help and I'll introduce you to hope. Through her you might find faith. And by the goodness of all three you may receive charity.

Goosefraba, Goosefraba.....Jimbo.

 

[jim scharphorn]

I just wanted to say...


And I HAVE seen your racks and cages Jim...
Michigan Society of Herpetologists show...in G.R....at Godwin Elementary School...Good thing Casey didn't bring any racks...would have made yours look even worse than they do by themselves.

I think the design is complete crap...
Your racks aren't designed to be interchangeable...with those queer clear acrylic support dowels in two slots...
And the BURNED twisted PVC pipe arboreal cage furniture looks like a plastic lawn chair I threw in the burn pile last year...ugly, charred garbage.

Even if I DIDN'T know you throw tantrums like a child...I still wouldn't have considered buying any of it...

The people that buy from you must not know any better...which is a shame.

Goes to show how much you know about cages, for one the hatchling racks with the dowels are not able to be interchangable because there is no interchangable tubs for them, then there was the sweater box rack that has dowels that are removable to switch tubs out with different ones but someone as qualified as you are would have known this.
Ya casey should have brought a rack then you would be able to sit them next to each other and seen my caddilac compaired to his chevette.

You should have introduced yourself, what were you scared ??

Thanks for mocking my cages, goes to show you just do not like me and that is the only reason you just mocked my cages, you know dang well they are the best.

 

[Alias47]

Goes to show how much you know about cages, for one the hatchling racks with the dowels are not able to be interchangable because there is no interchangable tubs for them, then there was the sweater box rack that has dowels that are removable to switch tubs out with different ones but someone as qualified as you are would have known this.
Ya casey should have brought a rack then you would be able to sit them next to each other and seen my caddilac compaired to his chevette.

You should have introduced yourself, what were you scared ??

Thanks for mocking my cages, goes to show you just do not like me and that is the only reason you just mocked my cages, you know dang well they are the best.

I wasn't talking about shoeboxes...I was talking about the sweaters...figured they were removable...but why pay extra for a part that will get thrown away?
Besides...what is the point? Aren't your racks sturdy enough to not need them?

Your 'Cadillac' to his "Chevette"...really don't think so...your Caddie must be the one going to the crusher at the local scrap heap...because it isn't even good for parts. Besides...Casey is a GREAT guy...not only are he and Darla two of the nicest people you would ever care to meet...his service and dedication to his customers is top notch.
Why would I even consider purchasing ANYTHING from someone with your attitude and antisocial tendencies when I can get a better product from someone who I actually enjoy seeing and talking to?

HAHAHAHA I know dang well they are the best??!?!?!? Keep on living in your own little world...it bet it's nice there...where you are right...and the cows are purple...
Actually I have to thank you...this DID make me laugh...

Believe me I was tempted to introduce myself...but I decided that this was a family event...to support the MHS...and you and I having a pissing match in the middle of it would be neither prudent nor worthwhile...

And I was definitely NOT scared of you...kind of sawed off little runt...and old enough I would feel bad getting into an altercation with you. Besides you were there with your wife...and grandkids...at least thats the way it appeared...and I had my two boys with me...I am man enough to respect your family...and my own...and to respect the dealers, customers and the MHS not to start an argument with you that has absolutely no point...and will never be resolved...well other than...I don't like your product...I don't like you...and I will NEVER buy a thing from you in my life...so it is truly YOUR loss...You are a businessman...aren't you supposed to be trying to GAIN customers instead of alienating them every chance you get?

Oh...and if your intention was calling me out after that fact...I get to Michigan quite often...you are more than welcome to it...although I don't know what good it would do...other than to slow your business (even more than it is...if THAT is possible)while you heal.

 

[Dennis Hultman]

Ya casey should have brought a rack then you would be able to sit them next to each other and seen my caddilac compaired to his chevette.
Thanks for mocking my cages, goes to show you just do not like me and that is the only reason you just mocked my cages, you know dang well they are the best.

Casey has not insulted your racks. He has done nothing but respond to your infantile outbursts and even offered to replace your rack. If you want some more attention bring your thread back to the top of the BOI. I don't see there is a need to pollute yet another thread.

 

[jim scharphorn]

Alias47 sweaters...figured they were removable...


So wich is it, you figured ? or they are not removable ? seeing your back peddling now.

 

[Alias47]

I am most certainly not back peddling...

I did figure they would HAVE to be removable...but it isn't like I went over and kicked the darn thing to find out...
And I certainly didn't build that crap...so wasn't sure...especially when dealing with such an intelligent individual as yourself...heck they could have been super glued in place...or screwed in...at least they weren't directly in front of any of the tubs...

I did find your racks endearing...reminded me of those birdhouses kids bring home from the boy scouts or 6th grade shop class...
Most birds wouldn't find them a suitable or sturdy home...with the bad joints and glue runs...but it's the thought that counts.

 

[jim scharphorn]

I just wanted to say...

I think the design is complete crap...
Your racks aren't designed to be interchangeable...with those queer clear acrylic support dowels in two slots...

Looks like controdiction to me, correct me if I am wrong.

And now you ad glue runs, LOL you did not even get close to the cages to be able to tell how my dowel worked now you say glue runs, LOL

Just goes to show that there is 4 or 5 people on this circle of BOI that do not like me and they show it by slamming me.