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Wormman.com Ken

hello :)

i purchased from wormman.com a month or so ago for a mealworm breeding starter kit that came with 250 mealworms. i made the order at the beginning of the month... the 5th, i believe... and a week went by without any shipping confirmation. i e-mailed again and got a response saying it would be shipped later on in the week... i believe they said the 14th, but the stamp on the box said it was shipped on the 17th... i got it a few days later and was somewhat worried because the potato that was used as a water source was molded and there was a foul smell coming from the container. however, i thanked them for their business and was just happy that the worms were shipped. i didn't feel like causing a fuss near the thanksgiving holiday. i'm actually going to start breeding my own mealworms, so i don't plan to purchase anymore :x

[aimEe]
 
and the order status!

oh yeah,

i forgot to mention that you're given an order ID to check the status of your items...the WHOLE time it didn't work :p from the time i was waiting for my order to the day i got my order.. i was unable to track my package or check my order history using my e-mail address... so i'm assuming that just needs to be fixed.

on a good note... i did receive an e-mail asking if i got the worms :) to me, that was good because it shows that they did care about my package, even though it was delayed in shipping.

[aimEe]
 
Matt

I think you are over reacting a little. This thread was very old, you could've started a new one. I would NEVER expect any kind of animal shipment on a monday. Wormman only ships out on Mondays and Tuesdays. I believe they're closed Thursday through Sunday, but I'm not positive on that.

Reptilefood.com is great! I use them and wormman.com. I find that reptilefood has one of the best guarantees period. If something goes wrong, I have no question, they would take care of it immediately. I also find that their crickets don't last as long, however.
 
i should not have been expecting the worm shipment on monday but since I ordered the worms the previous Sunday, I was EXPECTING them that wednesday and they never came so I was promised they would be there by that saturday and never came so that is whyI was expecting them to be here on that monday. But they still arnt here but thats cool cause wormman said he would credit me my credit card back. Reptilefood was perfect ordered them noon yesterday and got them arounf 11:30 today. I think these crix willl last they look pretty healthy. Thanks
-Matt Graybeal
 
I'd have to second what WaGuy82 said about crickets. I've orders 1000 crickets from them 3 different times and I have had very few die offs and they last for several weeks. I have never asked for anything other than regular shipping and I have received them within 2 days of the Monday after I ordered them.

I've had mixed experiences with superworms though. The first shipment of 1000 I got was fine. When I got my 2nd shipment, the order from the box was horrible. When I opened it about 1/4 of the worms were dead, but I believe there were more than 1000 worms in the box. I have also had a pretty high die off rate since I received them about 1 month ago. I didn't have this problem the first time I order them from Worm Man.

--Troy Tuttle
 
I had been ordering from Worm man for a while now. I also order from Reptilefood.com. I believe three weeks ago, I placed an order with worm man and I didn't receive anything. I went ahead and e-mailed him. I received an e-mail saying it was sent out on the tuesday before.

Well, at the same time, they sent me another shipment on Monday through overnight mail and I received my 4,000 crickets. It was actually a total surprised because I had to order another 4,000 crickets from reptilefood.com. Well, I had alot of crickets, and it was all good.

I guess my point is, the fluke seems to all have happened at the same time. Sounds like a big fat mistake to me.
 
Wormman

I at about this same time had my only bad experience with Wormman, an order went out and never made it. Never even saw a box. I have been ordering every week for about 3 months and this was the first time any problems. I emailed them, they responded a few days later and on the following Monday they sent a replacement. I am sure the Thanksgiving holiday in the middle of all of this didnt help. Try explaining that to a bunch of hungry lizards.

I have used Reptilefood as well and last night place an order from them, due to the fact I wanted it in before the weekend and I knew Wormman wouldnt ship till Monday.
 
Since everyone raves about Worm Man, I decided to give him a try - in the past my orders were usually from ReptileFood. I made an order from Worm Man on Dec 1st. My credit card was billed on Dec 5th, the crickets I received on Dec 6th. The super worms on Dec 10th, and the nightcrawlers on Dec 15th. Immediately upon receiving the crickets, I sent an email to inquire as to the status of the rest of my order - on the 8th I got a response saying that it would go out 'this week', on the 10th I received another response saying the remainder of my order went out. After receiving the super worms, I sent another message asking where the remainder of my order was and still have yet to receive a response.

I did get everything I ordered, the products are excellent. It was also well packaged, but having my order piece mealed over two weeks and the poor communication was a disappointment. Having prices that include shipping is a definite plus.

Adam Dawson
 
I may be going back to Reptile Food

Holy cow! I thought I'd give Reptile Food another try on crickets. They were $10.00 per thousand. I ordered 2000 and my shipping was about $9.00 for 2nd day air. I placed the order Sunday. The order shipped on Monday, and I got the order today at noon (Tuesday). And there were very few die offs. I may be switching to Reptile Food.
 
Wormman.com

I just wanted to say that I have been using wormman for years...I used them when I first got into reptiles... I used him when I was breeding geckos/dragons (the old highendherps.com), and I still use him now that I only have a handful of pets. I have had a few mishaps, The occational roughly handled shipment that left some feeders dead, Or delayed shipping (post offices mistake) And Ken has always been great to fix it... One time I ordered 3000 mealies... They got lost in the mail... It was a Thursday... I needed them really bad! SO Ken Sends me 3000 mealies next day air, They get there Friday morning, And my animals feast! Long story short, I should have left myself more time before I had to order... With mail order companies there are always going to be problems( lost shipments, Delayed shipments, damaged shipments, ect) But its how the problem is handled, and corrected that makes a truely great business! And thats exactly what I believe Ken has!-Jon Kelly



Hey Ken, If you read this shoot me an e-mail at [email protected]
 
great experience with worman

Ive always order my crickets in mealies from worman and never had a problem.One winter I order a 2000crickets that came in dead.I emailed him back and he sent me another order right away no charge and they arived perfect.Im sorry things did not work out for some of you but im sure whatever the problem is worman would fix it.I would not hesitate to order from worman again=D.Neo
 
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