Glenn Bartley
Herper & Shootist
I tried tom place an order with J.B. Enterprises about two weeks ago or so. The phone was answered on the third ring, but the lady who answered said the owners were not in. She took my info and said someone would call back in about 2 days (after the weekend). No one called back as far as I know - and I am not complaining about that - they probably have a lot of extra business lately from many of you guys.
What I do want to point out is that because they were not in when I called, and because I needed to get an order pretty quickly, I contacted wormman, who was my usual internet cricket supplier. I placed an online order for 1,000 crickets, 500 Superworms, and 250 waxworms. The order was shipped promptly and received when I expected. Instructions were relayed to the post office correctly to hold them at the postal facility until I could pick them up (which was the same day they came in). Surprisingly one box came from California and the other from Michigan. The surprise was not that they came from different areas, but that theya rrived together. The wax worms were in with the crickets in a deli cup.
When I opened the order, I was a bit disappointed to find that at least 1/2 or more of the crickets were dead. This was not good. As for the superworms, they were large meal worms, and the box was marked 500 LMW, not 500 SW. The wax worms were fine. To say I was disappointed was an understatement, especially after having given my support to wormman a quite a few times.
Well, I contacted wormamn.com by a lengthy email explaining the problem. I was not disappointed by the swift reply I received. I was told that the cricket order would be replaced as would the superworm order. I think there was a hint of skepticism about the superworm screwup, but nonetheless, the order was to be replaced.
I received the messed up order last week. Today I received my replacements. I was happy to see the crickets looked ok, with only a very few that were dead. Yes a very small amount were dead, but I expect that from anyone - I have never received an order with everyone alive from anyone, maybe that is because I get them priority instead of overnight - but I buy online to save money not too loose it on shipping for crickets. The Superworms were indeed Superworms this time, all were alive. To my delight I also found another 250 fat healthy waxworms included with the other replacements.
Now I realize that it would have been much better to have received my initial order to my satisfaction instead of having to get replacements; but I what I would like to point out here speaks directly at the initial topic of this thread: WORMAN'S CUSTOMER SERVICE is pretty impressive.. As far as I am concerned their customer service is on the excellent side of things when addressing a problem. Because it was so good I will now have some very fat frogs and lizards on my hands, and the neighborhood birds will likely get some handouts too.
I am still going to try an order of crickets from the place Joe keeps recommending, JB Enterprises. They sound great, and I guess it is good to have an alternate supplier just in case. It will be a little longer than I expected before I order from them because I now have more feeders than I expected with the meal worms and superworms, two orders of waxworms, and somewhat more crickets than a regular order. Oh well...
I have to say though, that at least for now, I am a pretty satisfied customer of worman.com. I will remain a wormman.com customer at least for now. Of course I am hopeful my next order will be received as ordered without a need for them to make amends, but I have to say that they did handle the situation courteously, and gave me more than I expected as for the replacement order, and did so quite swiftly. The minor inconvenience was just that, and the resolution of the problem was excellent.
Best regards,
Glenn B
What I do want to point out is that because they were not in when I called, and because I needed to get an order pretty quickly, I contacted wormman, who was my usual internet cricket supplier. I placed an online order for 1,000 crickets, 500 Superworms, and 250 waxworms. The order was shipped promptly and received when I expected. Instructions were relayed to the post office correctly to hold them at the postal facility until I could pick them up (which was the same day they came in). Surprisingly one box came from California and the other from Michigan. The surprise was not that they came from different areas, but that theya rrived together. The wax worms were in with the crickets in a deli cup.
When I opened the order, I was a bit disappointed to find that at least 1/2 or more of the crickets were dead. This was not good. As for the superworms, they were large meal worms, and the box was marked 500 LMW, not 500 SW. The wax worms were fine. To say I was disappointed was an understatement, especially after having given my support to wormman a quite a few times.
Well, I contacted wormamn.com by a lengthy email explaining the problem. I was not disappointed by the swift reply I received. I was told that the cricket order would be replaced as would the superworm order. I think there was a hint of skepticism about the superworm screwup, but nonetheless, the order was to be replaced.
I received the messed up order last week. Today I received my replacements. I was happy to see the crickets looked ok, with only a very few that were dead. Yes a very small amount were dead, but I expect that from anyone - I have never received an order with everyone alive from anyone, maybe that is because I get them priority instead of overnight - but I buy online to save money not too loose it on shipping for crickets. The Superworms were indeed Superworms this time, all were alive. To my delight I also found another 250 fat healthy waxworms included with the other replacements.
Now I realize that it would have been much better to have received my initial order to my satisfaction instead of having to get replacements; but I what I would like to point out here speaks directly at the initial topic of this thread: WORMAN'S CUSTOMER SERVICE is pretty impressive.. As far as I am concerned their customer service is on the excellent side of things when addressing a problem. Because it was so good I will now have some very fat frogs and lizards on my hands, and the neighborhood birds will likely get some handouts too.
I am still going to try an order of crickets from the place Joe keeps recommending, JB Enterprises. They sound great, and I guess it is good to have an alternate supplier just in case. It will be a little longer than I expected before I order from them because I now have more feeders than I expected with the meal worms and superworms, two orders of waxworms, and somewhat more crickets than a regular order. Oh well...
I have to say though, that at least for now, I am a pretty satisfied customer of worman.com. I will remain a wormman.com customer at least for now. Of course I am hopeful my next order will be received as ordered without a need for them to make amends, but I have to say that they did handle the situation courteously, and gave me more than I expected as for the replacement order, and did so quite swiftly. The minor inconvenience was just that, and the resolution of the problem was excellent.
Best regards,
Glenn B
