Sybella,, please don't take it the wrong way,,, I have nothing against you at all,, i am glad you are part of this thread,, and you are not pressing my buttons,, i am just very very sure of what has transpired here with wormman, and Ken has shown how concerned he is by not even giving me the time to write an email, or contact me personally. he has not even chimed in on this thread,,, that should tell you how much he cares about it his customers. I sent them 2 emails letting them know this thread was here,, and they have yet to reply to it,,
I just think that kind of customer service is bull and i am gonna make sure everyone who reads this knows what transpired.
You know the thing is,, it was not even a great deal of money,, $110.00 is really nothing when you consider i spend $5500.00 a year on feeders alone,, but i strive to give outstanding customer service,, i will throw in an extra dragon sometimes, i will throw in 500 small crickets with a dragon order if they need some to get going, and i have people who call me all the time from dragons i sold a year ago,, to discuss breeding, hibernating, medical problems, or what ever, and i always treat them like they spent there hard earned money with me,, because they did... and no matter what, i am glad they keep calling because they are friends first off, they send there friends, and i want them to of had a good experience with me,, that is what it is all about,,
The people who treat people with respect, and do business the right way, rise to the top,, and the ones who have shoddy animals, and treat there customers like crap fade away,,
It is really just as easy to do the customer right as it is to do them wrong,, so why do them wrong...?
In the end i got a refund for the dead on arrivals and the missing part of my order, and here is this thread with thousands of people who have read it, and here i am totally pissed at wormman,, now i ask you if they had returned a couple of phone calls, and some emails would we be here right now..? they could have offered a refund or just returned a few calls and things could have been smoothed over,, as i understand things happen,, but what i don't undertsand is why you would treat someone who did spent there money with you like crap.. and that is my point,, things are gonna happen,, but it is how it is handled that shows a persons or companies true colors,,, How many negative threads do you see anywhere about Serpenco or Rich Z..? None , you know why,, he handles his business,, and treats customers like they should be treated,,, ( sorry to use you Rich, but i thought you were a good example). Now i am sure Rich has had problems in the past with animals, or customers,, but he handles them the right way,, as you don't see or hear anything negative about him,,, there are many people out there who i would send animals to and wait on payment til later, as i know they conduct business the right way,, and i know they are good for it,,, and people have done the same for me,,,
I guess it all comes down to for me,, treat people like you want to be treated,,, .
I have had trouble with Wormman too but they've always fixed it. The odd thing is, my troubles have never been lack of communication...which is the only reason why I posted. I didn't mean to press your buttons. Sorry about that. 
