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Bad Guy Boaphile Plastics - Poor Service?

Skiploder said:
Granted.

But starting a Bad Guy thread about not getting a response on how to repair a damaged cage you got for free is, well, kind of silly. I've had AP not get back to me about questions - doesn't mean they're bad guys............

I've bought all my Boaphiles used because, frankly, it's easier that way. The communication and turnaround times are spotty, so I don't bother purchasing directly from Jeff.

If this was a cage the OP bought or was delivered broken and then didn't receive service - that's a bad guy thread. Scoring a free broken cage off of Craig's List and getting upset when you don't get timely advice on how to fix it seems a bit overboard.

Frankly, it's also misleading. A lot of people posted here under the impression that Boaphile either delivered a faulty cage or that this was a paying customer that was being ignored.
Click to expand...

Actually I posted my experience... nothing more... nothing less.
 
I just ordered a thermostat from Mr. Ronne to go with my rack, and maybe my first experience was just a fluke? I got an email from paypal confirming payment, and within 12 hours (probably less, too lazy to go look at the timing to be honest) received an emailing confirming payment, and an email thanking me personally for my order. So, maybe the first time was a fluke with the lack of responsiveness? At any rate, assuming the rack is as good as everyone says, I'll probably only buy exclusively through Boaphile.

Mike Fortier.
 
I live right down the road from them about 40 min and have purchased a few cages from them and couldn't be happier they are so close
 
Not to bring up a dead thread, but I had some serious issues with my system that I bought from Boaphile about 5 years ago. I spent nearly $5000 with Mr. Ronne and purchased a large system. I was EXTREMELY happy with them, I love them, they look wonderful. I still do love them - except.

Within 2 months, 3 of the lights and 3 of the under-tank heating pads went out. It wasn't just one cage, it was all over the 6 tiers. I contacted Jeff multiple times via email and phone, left numerous messages, and never once received a call back to this day. I accepted that even though I spent nearly $5000 with his company, I was not important enough to get the new parts to replace the faulty ones. So as much as I love the cages look/feel, etc..I will NEVER buy from Boaphile again.

I'm not sure what happened and why it seems his customer service is kind of "pick and choose" - I know he gets busy, but that is no excuse for poor customer service and return communication. If you're that busy, hire a secretary.

Just my .02 cents.
 
I purchased a thermostat 2 weeks ago from them and have yet to receive it. I tried to contact them 2 days ago and no response. It would seem even if you are busy a thermostat wouldn't be hard to ship out. They already have my money, it would be nice to know when they are going to ship it out. I didn't even get an email for the order.
 
snakechaarmer said:
Not to bring up a dead thread, but I had some serious issues with my system that I bought from Boaphile about 5 years ago. I spent nearly $5000 with Mr. Ronne and purchased a large system. I was EXTREMELY happy with them, I love them, they look wonderful. I still do love them - except.

Within 2 months, 3 of the lights and 3 of the under-tank heating pads went out. It wasn't just one cage, it was all over the 6 tiers. I contacted Jeff multiple times via email and phone, left numerous messages, and never once received a call back to this day. I accepted that even though I spent nearly $5000 with his company, I was not important enough to get the new parts to replace the faulty ones. So as much as I love the cages look/feel, etc..I will NEVER buy from Boaphile again.

I'm not sure what happened and why it seems his customer service is kind of "pick and choose" - I know he gets busy, but that is no excuse for poor customer service and return communication. If you're that busy, hire a secretary.

Just my .02 cents.
Click to expand...

Not defending anyone but after 5 years he owes you nothing. Electrical components can die at any time. Its on you to replace it not him. And reason he hasnt responded is that your wanting him to fix it free just cause you paid 5k. Wont happen so dont dig deep thinking it will.

Go buy some flexwatt and repair it yourself.
 
Yes, I think he was trying to tell everyone that 5 years ago he had this experience. I don't think he is expecting anything now. He just wanted to let people know his past experiences. In my opinion that stuff shouldn't have went bad that quickly.
 
Payara said:
Rich,

Leigh did say all those componets did short within 2 months...
Click to expand...

(I'm a SHE by the way, not a HE :D)

No, I don't expect anything...so please read the entire post before you make a judgemental comment.

My point was that people have said it's best to call him and not e-mail him, he's busy and and so forth, yadda yadda - After spending a huge amount of money, I had all those components die within 2 months. I attempted emails AND calls, numerous times, and got no results, no replacements, nothing.

The real "kick in the pants" was that shortly after I spent all that money with him and got my system in, my best friend in Jacksonville, FL saw the cages and fell in love with them. She bought a system for her own personal collection, as well as spending over $40,000 for she and her fiance's store. She called him and said I had referred her and they of course got immediate attention. Within a few months she had a few components go out as well on her systems, about the same time as mine - and he had no problems whatsoever returning her e-mails and phone calls and replacing HER components.

That's what I meant about pick and choose customer service, it seems a few people have had that experience. I don't expect anything from him now, I was simply stating that it seems his customer service has been a problem across the board for some people, while some have had nothing but good experiences. It's weird.
 
I had a horrible experience with Boaphile. When I have some time, I will post the whole terrible experience along with pictures of the crappy, and in the case of lizards, downright dangerous cages he sent me.
 
kind of offtopic but when i was getting into ball pythons many years ago i called and had a conversation with them/him? and knew very little about caging ect...he took the time to explain the options ect and helped me with a speedy purchase, just my 2 cents.
 
Pretty steady track record these last few years,great guy an all
But I believe he done got to big for his britches :NoNo:

snakechaarmer said:
:snipped:
I'm not sure what happened and why it seems his customer service is kind of "pick and choose" - I know he gets busy, but that is no excuse for poor customer service and return communication. If you're that busy, hire a secretary.

Just my .02 cents.
Click to expand...
 
This ain't his first bad guy thread along the lines of lack of communication. I recommended him to a friend, and they had a hell of a time getting the broken cage that arrived, replaced. I was gonna wake the old thread, but I sorta went and took a piss on his door step instead, and the issue was shortly settled after that.


On the flip side, I have a 5 stack with a pedestal that I bought from him shortly after that, and that transaction went flawlessly. Even arrived quicker then the ETA.

Seems that once communication is established, things go pretty well most times.
 
Ive ordered from Jeff on a couple of occasions and never had an issue at all. When I called him to see if I could adjust my order he was quite helpful.
I would recommend him to anyone.
 
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