Good Day Everyone,
My name is Bill Thompson, CEO Florida Herpetology, Inc.
I will try to keep as short as possible…
- The OP of this thread is not nor has never been a customer of my company. That is why we did not reply.
- Kellie Taylor is/was a customer of ours. I think Nick’s email explained her issue just fine. We offered her a free replacement and she refused. What else can I say? I will point out that we have never replied to anyone using all CAPS. That is silly & there is no evidence of that – just another lie in a series of lies.
- Jennifer & Quan Bell are longtime local customers and I would go so far as to call them my friends. I did ask Jennifer to please stop posting on our behalf because I thought she was doing more harm than good. If she would have left this thread alone it would have faded away for being complete & total garbage. I had to call Quan and ask his to please have his wife stop posting. I do appreciate your enthusiasm Jennifer but if we feel the need to respond we will.
- Regarding the past thread… Lillian was (she died in June) my mother & reacted to that OP about as bad as a company can. That was my mom’s last week working here and she was having a really hard time turning over a group of companies to her son after she controlled everything for almost 16 years. I am sincerely sorry that had to be the BOI’s first experience with our business. We did reply to all 3 of the people in that thread directly and worked everything out. Sorry we didn’t do that publicly. Feel free to ask the people in that thread if we handled that quickly and professionally. I think copyright laws are very serious and sure do not want anyone to think otherwise simply because we chose to deal with our business issue as professionals by directly communicating with the nice people that had a real reason to be upset.
- If a real customer of our company ever comes here with a valid claim including evidence of us doing something “wrong” - I will personally come here and respond. We’ve been selling to the public for over three years. The fact that this is the first bad guy thread in 3+ years I think speaks for itself – especially when you realize this OP is full of it and everyone here knew it from the start.
- I will not be commenting further here, but if anyone wishes to discuss this or any matter please feel free to email me at
[email protected] or call (800) 975-5880. My cell phone is (941) 448-5438. I will take as much time as needed to go over anything with anyone. I will not however continue to keep this thread alive.
Thank you,
Bill Thompson
Florida Herpetology, Inc.
3809 Lorraine Road
Lakewood Ranch, FL 34211
(800) 975-5880 – 10am to 6pm EST Mon-Sat.
(866) 261-3820 – FAX
(800) 844-5203 – Wholesale accounts
www.FloridaHerps.com
www.SuncoastReptiles.com
www.SuncoastReptileRescue.org
www.ReptiLabs.com
www.FloridaAquaria.com (Under Construction & Coming Soon)