Sean, to me it's all lip service and a tall mound of BS as you haven't responded to any emails or phone calls. As far as I'm concerned this little post of yours is all for show. YOU PROMISED MY RACK WOULD BE HERE OVER 2 WEEKS AGO AND I HAVEN'T HEARD A WORD FROM YOU SINCE! You have ignored my emails and phone calls. You have made recent posts on your facebook so don't use not being online as an excuse for you crappy customer service. ALSO, your assistant Angela hasn't responded. So what's her job description? Let me guess...the same as yours...IGNORING PAYING CUSTOMERS!

