Bad Guy Big Cheese Rodents is HORRIBLE

[LeilaNami]

TERRIBLE BUSINESS!!!

I will never do business here again and I've been buying from them for at least a couple years. Their phone message says they are open until 5. My fiance spoke with Chris 3 times and told him that he would be there between 3 and 4. Apparently they closed at 4 according to Chris who refused to acknowledge their phone message was wrong. He also denied telling him to come after 2:30pm and denied acknowledging that my fiance was coming around 4. He even went so far as to YELL at my fiance when he asked for a 5% discount (which would have been around $8) to compensate for gas for the wasted trip. Even the woman working there acknowledged the mistake and felt bad because we drove an hour round-trip one day and had to come back the next day again to get the mice. He absolutely refused to fix the problem and has lost at least 4 customers for life for his mistreatment and refusal to even apologize for his mistake. The only reason we bought the mice this time was because we were picking up for two other people as well. I will never ever buy from that dishonest man again. TERRIBLE, TERRIBLE BUSINESS.

 

[LeilaNami]

And our names are Jessica Azzinnari and Jason Fowler

 

[Lucille]

Can you say more about what happened with your transaction? It sounds like your fiancé called, said he was going to be there between 3 and 4, and did not get there until after 4 and they were closed. Was the 4PM closing associated with the holidays?

I've done business with them in the past and never had a problem, have even recommended them.

 

[telefrag]

more details would be nice.

That sounds very out of character for them.

I have been dealing with them several times a month for many years and have never had any type of experience like that.

It sounds like a simple misunderstanding, or communication problem that shouldn't of escalated the way it had.

Are they aware of this thread?

 

[LeilaNami]

The closing time was NOT associated with any holiday. Jason spoke with Chris three separate times. Their phone message clearly stated they closed at 5. Chris told him to come after 2:30pm and my fiance said that he would be there between 3 and 4 and Chris said ok. He arrived at 4:15. Regardless of being 15 minutes late, he was there before what they advertised as closing hours. Chris denied all responsibility and tried to claim he told Jason to be there at 2:30 which he certainly did not. He tried to insist that we were no shows but we were not. Even the woman working there felt very bad for us and acknowledged the phone message stated the wrong closing time. Nowhere is their real closing time listed as 4pm. Chris refused to acknowledge that their phone message stated the wrong closing time as well and ignored the woman's attempts to hint at giving us a discount since we drove an hour round-trip twice. Jason politely asked for a 5% discount on a $177 bill which would have amounted to around $8 to cover my gas we wasted driving my Jeep for an hour with no result. Chris continued to deny his mistake and started to yell at Jason. The woman left the room at that point. Chris refused any compensation, any apology for his mistake, yelled at my fiance and then just demanded "Do you want the mice or not?". We had to buy it because it was an order between four people. Now, he's lost four customers because he's dishonest. I've bought from him for over two years and he's always been snooty to me which I could deal with but this was unacceptable. I've also recommended him in the past but I've been making the rounds to recant that recommendation. Customer service is very valuable to me and you NEVER treat your customers the way he treated us.

 

[lepidus]

Have never had a problem with them and have been purchasing from them for years. Actually very pleased with their customer service.

 

[Cat_Eyed_Lady]

I have never used Big Cheese.... I have always used American Rodent and never had a problem. Also, depending on where you live, the shipping is free over $100. Might want to try them?

 

[Tenor Goddess]

Have you made them aware of this post as there are two sides to every story and it would be helpful to hear their side as well.
I have also done business with them for years and never had any issues.

Kindest regards,

Amanda Rose

 

[LeilaNami]

Have you made them aware of this post as there are two sides to every story and it would be helpful to hear their side as well.
I have also done business with them for years and never had any issues.

Kindest regards,

Amanda Rose

He is a business, not an individual seller, and I am under no obligation to make someone who has mistreated me, my family, and my friends aware of any review I post. If you want to make him aware of it, go ahead, but I refuse to speak with him again until he is willing to apologize for his mistake instead of blaming someone else (which he won't do), apologize for yelling at my fiance (which he won't do) and offer fair compensation for his mistake and wasting my time and money (which he won't do). I have sent an email to the address on the website of my complaint and what I intended to do about it, including posting reviews on multiple hobbyist forums and reporting them to the Better Business Bureau. My fiance tried to discuss the issue with him for some time yesterday at the facility and he still refuses to resolve the issue and continues to deny everything.

 

[P&A Pythons]

Did he at least call him along the way and say hey I'm running tad bit late. He said he would be there between 3-4 and showed at 415 so he did not show in time frame stated.I'm sure he would have stayed little past 4 if he had gotten gotten a call. We need to hear his half of story.

 

[LeilaNami]

Did he at least call him along the way and say hey I'm running tad bit late. He said he would be there between 3-4 and showed at 415 so he did not show in time frame stated.I'm sure he would have stayed little past 4 if he had gotten gotten a call. We need to hear his half of story.

He called several times with no one answering the phone which is still irrelevant since their advertised business hours were still listed as 5pm and not 4pm and Chris continued to lie and mistreat his customers anyway.

 

[chadharper]

lmao. you want an apology and $8.00 from this guy cause you were inconvenienced slightly? Boo hoo. I'll give you $8.00 in monopoly dollars and I'm sorry to you. I'm sorry I wasted my time reading this thread.

 

[chadharper]

And when did this happen?

 

[LeilaNami]

When you drive an hour for nothing in a Jeep Wrangler which equates to a 1/4 tank of gas when it's almost $4 a gallon, let me know if you are upset when a business owner lies to your face, denies a mistake, yells at you, and refuses to even apologize when his own associate acknowledges he was in the wrong. Furthermore, if you have nothing of consequence to say, don't post such childish things.

 

[LeilaNami]

And furthermore, if he had only apologized for his mistake and then told us that he was unable to give such a small discount THAT would have been acceptable. I am upset because of the way we were treated, and NOT because we didn't get a discount.

 

[Lucille]

I'd like to hear his side, because this company has always did a great job when I dealt with them, but it seems like if you are going to hold him accountable then you yourself should be accountable for the time frame you quoted as well.

 

[LeilaNami]

I'd like to hear his side, because this company has always did a great job when I dealt with them, but it seems like if you are going to hold him accountable then you yourself should be accountable for the time frame you quoted as well.

And you are still missing the point that his closing hours are advertised differently than what he claims them to be. You still don't treat customers the way he did regardless if you truly feel your customer is the one in the wrong, if you are, or if you are both partially responsible. It wouldn't have mattered anyway since he's determined to deny everything and act reprehensibly. I'm surprised that people don't understand that basic tenant of customer service and I have been working in customer service positions for a very long time. You don't escalate the situation by acting like a jerk. You diffuse it. All we wanted was an apology. If he couldn't offer the discount as well, that would have been okay provided the apology was sincere. He decided to yell at my fiance instead. Jason spoke with Chris 3 (THREE!) different times that day and not once did he say he was trying to set up a specific pickup time scheduled to the minute nor did he let him know that they close at 4pm and not 5pm despite what was advertised when Jason told him he'd be there between 3pm to 4pm. How hard would it have been to give your customer a reminder that you close at 4pm just in case they didn't know?

 

[deborahbroadus]

I'd like to hear his side, because this company has always did a great job when I dealt with them, but it seems like if you are going to hold him accountable then you yourself should be accountable for the time frame you quoted as well.

Unfortunately, Lucille is correct.

If you say a time frame and are late that pretty much negates any need for a "compromise" from the other party. The reality is: the owner of a store/manager...etc, pretty much can close a store early if no customers are in the store, it saves money. They do not have to apologize for closing the store early if YOU were late in the first place. This SUCKS, I know.

I really didn't like reading about a businessman "hollering" at a customer...but that's another story and you have no concrete evidence.

 

[deborahbroadus]

Just in case my point was lost: This means, it doesn't matter what the ADVERTISED hours are. He didn't tell you he would STAY there till you arrived did he?

 

[LeilaNami]

Unfortunately, Lucille is correct.

If you say a time frame and are late that pretty much negates any need for a "compromise" from the other party. The reality is: the owner of a store/manager...etc, pretty much can close a store early if no customers are in the store, it saves money. They do not have to apologize for closing the store early if YOU were late in the first place. This SUCKS, I know.

I really didn't like reading about a businessman "hollering" at a customer...but that's another story and you have no concrete evidence.

Fifteen minutes late with several call attempts. A courtesy call would have been nice. An apology for posting wrong business hours would have been acceptable. We politely asked for a small discount because of the mistake. If we only received the apology, that would have been fine. He is still very much in the wrong for posting the wrong hours and denying everything that happened and doing everything I've already posted. I was a patron of that business and I am posting my experience. I don't have to post concrete evidence to support my bad experience with them. This is not a court. I am not suing them. I am posting a review about the situation. If you want to believe it or not is not my concern. If they want to refute my account, it is not my concern. But I sure as heck am going to let people know about the way we were treated.