Bad Guy DubiDeli - Live Arrival Guarantee??

[GreathouseFarm]

Again as a seller I see no reason to replace a DOA package without proof of it being so. In this situation now the original package was not confirmed DOA and the second package will surely arrive thanks to the good 'ol PO budget cuts and now he has his money back too! I think it's clear the seller did more than what was expected of him. I again think that a few of you need to put yourself in the sellers shoes. It is one thing when someone gets a DOA package and happily supplies the proof and thankfully accepts the replacement. It is very frustrating as a seller to have people jump to conclusions and start a "witch hunt" here on the BOI because of a postal situation that is out of your own control. The BOI is for others to read the facts between the buyer and seller so they can make an educated decision wether to purchase. Not a forum for people to be tried convicted and hung with no evidence.

 

[Bobby Douglass]

I think the way the seller handled the situation before it came here was fine. His comments here though probably lost a lot of customers for him.

 

[Willow]

If he had asked for pictures, or sent a label or account number for return shipping of the first package, this would be a whole different story.

He agreed to fix the situation by sending a second package. The second package did not arrive when it was scheduled to. At this point, as a buyer, I would be a little tired of the situation and want a refund as well. Why would I trust anything at this point. I would want to be done with it, the carrier losing the second package is not on Jonathan at all at this point because he never received it. So how is it fair that he now be made to wait even longer when the seller already agree to fix the issue.

 

[GreathouseFarm]

Because at that point the package had already reached Columbia SC and was scheduled to be delivered. I don't feel that is the sellers fault either. So if he gives the refund (as he did) then the box gets delivered (as I am sure it will) then what? The buyer gets both his money back and the product. All because the PO delayed a delivery which they do all the time.

I maybe wrong but from what I read it didn't sound like the seller had a chance to follow up with the return postage label for the DOA package. It seems to me that the buyer did jump the gun a bit on the BOI.

I'm not saying that the seller said everything right after the point of the BOI but I am sure he felt somewhat attacked and may have been hasty in some of his comments. Bottom line he gave the customer everything he asked for at a loss.

 

[GreathouseFarm]

BTW a word of advise to everyone out there selling & shipping bugs. The PO is on a boycott of some sort to try and get insect shippers to stop. They have delayed and refused to deliver shipments because they have insects in them. They labeled one of my boxes as a bio hazard and forced the customer to come pick it up.

 

[JCarter]

So if he gives the refund (as he did) then the box gets delivered (as I am sure it will) then what? The buyer gets both his money back and the product.

If and when the 2nd package does arrive I will gladly send it back. I've never asked or expected anything for free, only that I get what I paid for.

I maybe wrong but from what I read it didn't sound like the seller had a chance to follow up with the return postage label for the DOA package. It seems to me that the buyer did jump the gun a bit on the BOI.

Robert's request that I return the DOA package was made on the 17th and I agreed. I asked for a refund on the 22nd so he had 5 days to follow up with a return postage label.

As for jumping the gun, the 2nd package was supposed to be delivered on the 22nd. Today is 24th so it should have been delivered 3 days ago counting today. I don't see how I jumped the gun on posting to the BOI after not receiving a package 3 days after it was supposed to be delivered.

 

[GreathouseFarm]

Because the tracking clearly read that the package was already in SC... so thus it was out of his control at that point. So why ask for a refund only to spend money to send the package pack to him?

Did he say he was going to send a return postage label to you or just ask you to send it back? Maybe he was going to credit you for the shipping or something? It just seems like that may have been a matter of communication.

Starting a BOI is usually done because a buyer or seller is being uncooperative and not trying to resolve the matter. He clearly was resolving the matter by his sending you a replacement package immediately. He did not lie or fake the postal tracking info. What happened was not on his end.

 

[GreathouseFarm]

correction pack = back

 

[JCarter]

It is very frustrating as a seller to have people jump to conclusions and start a "witch hunt" here on the BOI

100 percent, but from a buyer's perspective. It seems to me that often times buyers fall victim to the whole "witch hunt" that you refer. Witch hunt to me implies throwing around baseless accusations and gathering a lynch mob. Last time I checked I wasn't that one that did that. I only stated the facts.

As I've said before, Robert made good and issued a refund. If my bringing this transaction to the BOI in the timeline that I did was "jumping the gun" then I'm sorry. I wasn't aware that there was any particular amount of days I had to wait to be ed.

I view the BOI as a tool by which people can share their experiences with sellers/breeders whether good or bad. Often times, in the case of bad experiences the BOI helps in finding a resolution, as was the case in this transaction. So all in all, the BOI was effective in helping come to a reasonable resolution.

 

[JCarter]

Because the tracking clearly read that the package was already in SC... so thus it was out of his control at that point.

Out of his and my control. How much patience should I have in waiting for a wrong to be righted. The expected delivery was on the 22nd, but if you look at the tracking screenshot, it was out for delivery on the 21st. So it is now 4 days later and still no bugs.

It just seems like that may have been a matter of communication.

It may have been a matter of communication, but if so, that was on his end. Was I supposed to pay to return something that got to me dead and assume I would be reimbursed? I figured since he was the one that wanted me to send it back he would make arrangements and communicate said arrangements.

He clearly was resolving the matter by his sending you a replacement package immediately.

And had I received the 2nd package it would have been resolved. I emailed him and explained that I didn't receive it and he basically accused me of lying by responding "...according to the information on the tracking was delivered on 3/22/12." He also said he would only give me a refund once he received the 2nd package back. If I never get it it's kind of hard to send back don't you agree? So how exactly was the situation getting resolved prior to my bringing it here??

 

[GreathouseFarm]

I understand what your saying but I don't understand why you hold him responsible for the post offices bad shipping service. I just think it would have been best to wait it out and find out where the box is. Had it said package not received by the PO then I would totally understand. And I would also not give a refund until I had something in my hands too...

But like you said all is resolved and I think it would have been so when you got the box anyway. But now you got your refund as well. My main point is that we are all dealing with the PO cuts and they are making things difficult in sending packages so some patience and understanding should be had by all involved.

 

[Brandon Roesler]

I don't feel this is worthy of a Bad Guy title either, I have never purchased from Rob so my comment is here is from a neutral standpoint. This minute hiccup isn't worthy of placing a Bad Guy thread on him. He didn't scam you, he never tried to pull a "fast one" on you. You contacted him, he shipped out another, it got caught up in Limbo and before anything else could be done, you toss him up here with little to no hesitation. Waste of time. Now, I may not agree with how he handled some of this B.O.I. interaction, but I definitely don't agree with your behavior either.

 

[Michael Brown]

Amanda,
I'm going to be honest, I wouldn't assume it was dubiadeli that gave you the neg rep. If I cared a little bit more about the reputation system or this topic I would be inclined to do the same. Jumping down a guy's throat over 17$ is rather pathetic in my opinion. He said what he said after you did so, but come on. He never once said it was the OP's fault, he immediately sent out a replacement package that should have been delivered the 22nd had there not been an error in the post office. Forgive him for being human and asking question's in an attempt to obviously improve his shipping quality. I know if I sent out a box of dead bugs I'd say toss them, but he was obviously trying to learn.

I do not condone or support the way he conducted himself after your response because his accusations were rather strange and petty to say the least, but come on... do you have something better to do than post rude, augmentative responses on the BOI. Lets try to think outside the box instead of being a BOI police officer. People are human, he tried to make this better, made some mistakes on the way, but made it right. Whether the OP ever gives him a chance again is his own prerogative. I believe you said something about him getting over himself? I ask you the same....

please get over yourself

 

[AGoodwin]

Amanda,
I'm going to be honest, I wouldn't assume it was dubiadeli that gave you the neg rep. If I cared a little bit more about the reputation system or this topic I would be inclined to do the same. Jumping down a guy's throat over 17$ is rather pathetic in my opinion. He said what he said after you did so, but come on. He never once said it was the OP's fault, he immediately sent out a replacement package that should have been delivered the 22nd had there not been an error in the post office. Forgive him for being human and asking question's in an attempt to obviously improve his shipping quality. I know if I sent out a box of dead bugs I'd say toss them, but he was obviously trying to learn.

I do not condone or support the way he conducted himself after your response because his accusations were rather strange and petty to say the least, but come on... do you have something better to do than post rude, augmentative responses on the BOI. Lets try to think outside the box instead of being a BOI police officer. People are human, he tried to make this better, made some mistakes on the way, but made it right. Whether the OP ever gives him a chance again is his own prerogative. I believe you said something about him getting over himself? I ask you the same....

please get over yourself

Get over myself? Seriously, how on earth was I being "rude and argumentative"? All I did was call him out on inconsistencies in his own story. If you think I deserve negative feedback for that then obviously you don't seem to care about the what the BOI is here for. I was trying to help get to the bottom of the situation. It seems you haven't really paid much attention to what has gone on in this thread otherwise you would have seen that the seller contradicted himself multiple times. Oh, and being as he felt the need to accuse me of being the buyer in this thread, just because I agree with him, he needs to get over HIMself.

Now, being as the problem this thread is regarding has since been resolved, I find it pointless to carry on. If you want to disagree with the buyer and me, and the many other members on this thread who believe the seller was out of line and did NOT provide good customer service, FINE. You have every right to disagree. But calling me rude? honestly?

Oh and BTW, he DID say it was the OP's fault, many times he claimed that he was REFUSING the package, though that was not the case and he had been made aware such several times. The SELLER decided his time was best spent on here making himself look like a saying how he "didnt have time to look into it" rather than spending his time looking into the problems and fixing them.

 

[deborahbroadus]

Amanda,
I'm going to be honest, I wouldn't assume it was dubiadeli that gave you the neg rep. If I cared a little bit more about the reputation system or this topic I would be inclined to do the same. Jumping down a guy's throat over 17$ is rather pathetic in my opinion. He said what he said after you did so, but come on. He never once said it was the OP's fault, he immediately sent out a replacement package that should have been delivered the 22nd had there not been an error in the post office. Forgive him for being human and asking question's in an attempt to obviously improve his shipping quality. I know if I sent out a box of dead bugs I'd say toss them, but he was obviously trying to learn.

I do not condone or support the way he conducted himself after your response because his accusations were rather strange and petty to say the least, but come on... do you have something better to do than post rude, augmentative responses on the BOI. Lets try to think outside the box instead of being a BOI police officer. People are human, he tried to make this better, made some mistakes on the way, but made it right. Whether the OP ever gives him a chance again is his own prerogative. I believe you said something about him getting over himself? I ask you the same....

please get over yourself

That excuse for the kinds of behaviors displayed in this thread by the seller (or buyers in other threads) on a BUSINESS transaction...is getting tired, and does not apply when the seller consistently tries to blame the buyer for the situation AND the buyer has TRIED to provide proof of his claims on his end.

What you negatively refer to as "Being a BOI police officer," most of us see as trying to be neutral, asking questions, and then posting our opinions/deductions based on the information that we receive. Some of us are remarkably efficient in the process. Give it time, if the BOI was only filled with comments of friends of those who come before this "court" of their peers, then the system would ultimately fail.

So far, the system in place seems to be working...

 

[Lucille]

17$

Any amount that will induce a buyer to buy and a seller to sell is enough of a transaction to count, or else it would not have happened.
To try to silence even the smallest voice bringing a perceived injustice is equivalent to trying to shame pet owners with only a few pets from speaking up when there is an issue related to their pets.
I would definitely advise any buyer treated this way to maintain the courage to say his say, and then go elsewhere and take all his friends with him.
I'm still not comfortable with the 'weight not volume' bit where apparently this seller's roaches of the same size must weigh twice as much because the alleged count was half.

 

[Bill T]

No proof was given on the count being wrong all that was said was between 80 and a 100. I have order 200 before and would swear ther where only 100 in the box they are so small.

 

[wojcik49]

I think making such a big deal over a tiny order is childish, get over it, if you don't like what dubi deli did then order from someone else but don't go out of your way to make them look bad like this....

 

[Lucille]

I think making such a big deal over a tiny order is childish, get over it, if you don't like what dubi deli did then order from someone else but don't go out of your way to make them look bad like this....

So, what exactly did you think the BOI is for? When is a wrong big enough, in your estimation, to mention?

 

[wojcik49]

$20 is pocket change....I mean if this person has to make a big deal over such a little amount thats just sad