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Bad Guy DubiDeli - Live Arrival Guarantee??

Focal said:
With a delivery date of 22March2012, I'm curious why the seller was so sure they weren't going to receive the shipment at 2:11pm when the proir order showed around 420pm.
Click to expand...

Sorry, I just read through your post and saw that you were referring to the email traffic.

To answer your question though, I was so sure on the 22nd that they would not be delivered because the mail had already for that day. I waited until the mail ran and no box came to email dubideli to inform them that for a 2nd day they had not arrived.
 
Focal said:
...I would have at least waited out the weekend before I drug both our names through the mud and would not have been so demanding if this was the case.
Click to expand...

I contacted the post office prior to posting here and wouldn't have posted here had it not been for the post office admitting that the package was obviously lost, but that they woulkd look into the matter and have a definite answer to me on Monday.

Focal said:
For the record, when I received packages with this tracking info:

Priority Mail®
Delivery status not updated
March 22

Expected Delivery By:
March 22, 2012

Delivery Confirmation™


It's always when I was not there to receive the package and it's usually sitting at my local post office. The post man leaves a little pink slip and I have to go out of my way and pick it up from the post office the next day.
Click to expand...

I can assure you that someone was at home on the 21st, 22nd and 23rd for any attempted deliveries. Again, I refer to my previous statement that had it been a simple matter of me not being there to receive an attempted delivery don't you think the post office would annotate that on the status?
 
JCarter said:
Again, I refer to my previous statement that had it been a simple matter of me not being there to receive an attempted delivery don't you think the post office would annotate that on the status?
Click to expand...

No they don't do it accurately.

Short story, the other day I was to receive a CO2 tank with delivery confirmation. I was sitting by the door when I heard my mailbox slot open and close ... no knock. I run to the door to find my little pink slip. It stated a failed delivery. I ran and chased the mailman down and told them I was there and he didn't even have my package on him. He said he would bring it back when he got in the truck. Never saw him again and the shipping status was updated to delivered after 6pm, well after my delivery time. The next day I had to go down to the PO and pick it up.
 
Focal said:
No they don't do it accurately.

Short story, the other day I was to receive a CO2 tank with delivery confirmation. I was sitting by the door when I heard my mailbox slot open and close ... no knock. I run to the door to find my little pink slip. It stated a failed delivery. I ran and chased the mailman down and told them I was there and he didn't even have my package on him. He said he would bring it back when he got in the truck. Never saw him again and the shipping status was updated to delivered after 6pm, well after my delivery time. The next day I had to go down to the PO and pick it up.
Click to expand...

Well that sucks, but to answer your question directly, no, there was no attempted deliveries. No pink slips. Nothing.
 
> Date: Fri, March 23, 2012 5:31 pm
> To: Robert Riesenman <[email protected]>
>
> I can call the post office tomorrow. I've attached a screenshot of the
> tracking info.
>
> This is getting to be a bit ridiculous. As I said before, I just want my
> money back.

Just trying to clarify here because now I am confused. Your now saying that you contacted the post office prior to posting here and that they said that your package seemed to be lost but that you would have to follow up on Monday? But I don't see anywhere earlier that you state this. In fact in your email (above) on the 23rd you said you would be calling the PO the 24th which was after you posted the BOI.

All along our point has been that we feel you should have waited until Monday so that the PO could be contacted by both parties and then if he for some reason refused your refund than post a BOI to settle it. So today is Monday have you any news from the Post Office?
 
wojcik49 said:
Well I'm sorry....$20 bucks is what it costs for 1 out of my 3-4 meals a day not including snacks....get some financial aid and go back to college then....
Click to expand...

Some of us can't live quite so high on the hog, and some of us don't have mommy and daddy buying nice hogs for us.



wojcik49 said:
Your right I do not care how my sentence structure and grammer is on a forum
Click to expand...

I see spelling isn't high on your list of things to care about either :rofl:

I learned a log time ago that if you act and sound sharp, people will perceive you to be sharp, even if you really aren't. Conversely, if you act and sound like you wear a helmet and lick widows, people will think you do, even if you're really balancing the site construction of multiple jobs while still in high school :rolleyes:
 
GreathouseFarm said:
> Date: Fri, March 23, 2012 5:31 pm
> To: Robert Riesenman <[email protected]>
>
> I can call the post office tomorrow. I've attached a screenshot of the
> tracking info.
>
> This is getting to be a bit ridiculous. As I said before, I just want my
> money back.

Just trying to clarify here because now I am confused. Your now saying that you contacted the post office prior to posting here and that they said that your package seemed to be lost but that you would have to follow up on Monday? But I don't see anywhere earlier that you state this. In fact in your email (above) on the 23rd you said you would be calling the PO the 24th which was after you posted the BOI.

All along our point has been that we feel you should have waited until Monday so that the PO could be contacted by both parties and then if he for some reason refused your refund than post a BOI to settle it. So today is Monday have you any news from the Post Office?
Click to expand...

Yes I did contact the post office prior to posting here. I emailed dubideli saying that I'd call the post office, my local post office, the following day. Prior to posting here I had contacted the 1-800 number and was given a case #.

No news from the post office as of yet. I have called them to get a status update and was only told that they are looking into the problem and would get back in touch with me by close of business today.
 
JCarter said:
Well that sucks, but to answer your question directly, no, there was no attempted deliveries. No pink slips. Nothing.
Click to expand...

It may never show for either of you. The last time I ordered roaches they made it all the way here and were never delivered nor returned to the seller. I think USPS might have beardeds working in the sort facility :D
 
GreathouseFarm said:
All along our point has been that we feel you should have waited until Monday so that the PO could be contacted by both parties and then if he for some reason refused your refund than post a BOI to settle it. So today is Monday have you any news from the Post Office?
Click to expand...

To speak to this point, maybe you're right. Maybe I should have waited until today to post to the BOI. Perhaps I would have done exactly that had dubideli not basically accused me of lying when I told them that the package had not been delivered.

I know focal mentioned good faith earlier in a post, but I don't see how I was expected to maintain good faith in him refunding me when I was accused of lying before he even confirmed that the package had not been delivered.
 
Bill T said:
When did he accuse you of lying?
Click to expand...

On Fri, Mar 23, 2012 at 9:49 PM, <[email protected]> wrote:

> I'm really not sure why you are upset with us. I agree something happened
> to your order and we sent you out a new one free of charge. Every other
> breeder would charge the shipping cost, we don't. The first package I
> wanted you to ship back so I could look at it and figure out what went
> wrong. I can't tell that without the package and bugs in hand. I was
> even going to pay for it, I told you this.
>
>
> I can't call the PO today because they are already closed by the time you
> notified us. You are 3 hours ahead so I didn't want to get up at 5am to
> make the call, but I will now. I will call them tomorrow. This is not
> our fault but you are treating us like it is. This I don't understand. You
> can tell from the shipping that it was shipped and looks to have been
> delivered but I won't know until I talk to PO tomorrow. How is this our
> fault?
>
> I never refused to give you a refund. When did I say that? I said, I
> will give you a refund when I get the second package back that is somewhere
> on the east coast and according to the information on the tracking was
> delivered on 3/22/12.>
>
> Rob,
> www.dubideli.com

He sent this email to me after I had emailed him stating that they had still not been delivered.
 
JCarter said:
On Fri, Mar 23, 2012 at 9:49 PM, <[email protected]> wrote:

> I'm really not sure why you are upset with us. I agree something happened
> to your order and we sent you out a new one free of charge. Every other
> breeder would charge the shipping cost, we don't. The first package I
> wanted you to ship back so I could look at it and figure out what went
> wrong. I can't tell that without the package and bugs in hand. I was
> even going to pay for it, I told you this.
>
>
> I can't call the PO today because they are already closed by the time you
> notified us. You are 3 hours ahead so I didn't want to get up at 5am to
> make the call, but I will now. I will call them tomorrow. This is not
> our fault but you are treating us like it is. This I don't understand. You
> can tell from the shipping that it was shipped and looks to have been
> delivered but I won't know until I talk to PO tomorrow. How is this our
> fault?
>
> I never refused to give you a refund. When did I say that? I said, I
> will give you a refund when I get the second package back that is somewhere
> on the east coast and according to the information on the tracking was
> delivered on 3/22/12.>
>
> Rob,
> www.dubideli.com

He sent this email to me after I had emailed him stating that they had still not been delivered.
Click to expand...

I never called you a liar or even insinuated it. The package could have been left at your neighbors or even somewhere else but not to your house for instance. From above I said "Looks to have been" or "according to the information" I didn't say "It was delivered to you"

There is absolutely no delivery grantee on flat rate shipping. This is USPS policy. This is just the way it is.


We, Dubi Deli, never guaranteed you or anyone else a specific date on delivery, nor did the PO. We only tell you we will ship within 1-2 business days. That is it. The PO provides the expected delivery date as a convince to you. it is not a guarantee. I understand that are disappointed at this aspect of the service. We are working with the post office to address this aspect of our service. Nevertheless, there are still no guarantee on delivery dates.


Sincerely,
Rob
 
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