Bad Guy Mark/BoaMaster Cages

[Fangthane]

No what i have tried to do as have others is show that Mark has given and given and given and people still want more. He didn't send "exactly what was paid for" your right he sent MORE! I have tried to explain what I'm seeing and I and others have done so without getting spun up and throwing profanity at you and others.

Profanity? Not from me. I see two people in this thread that I'd label as "spun up". You being one of them. You're one of the more clueless cheerleaders I've seen recently. I guess that it's a good thing that you seemingly lack the capacity to see how foolish your arguments are. Otherwise, you'd likely be embarrassed.

He's "given and given and given" junk to two people in this thread. He certainly sent more defective products than the OP ever dreamed of getting, but I doubt anyone other than yourself would try to extol that as somehow virtuous. You'd clearly be ecstatic about anything he sent you. Unfortunately, others have much higher expectations. You're wasting your time in trying to present your own low standards as something that anyone else should aspire to. If people wanted something that looked like it came from a scratch and dent sale, it'd be simpler, faster and cheaper to just look on Craigslist.

 

[KelliH]

Ive never bought from a company that pays return shipping before.

Newegg,ebay,amazon,walmart all require you to pay return shipping and if local to a depot return in person.

Customer paid to have it shipped, If dissatisfied and want refund have to pay to send it back.

The customer wasn't simply dissatisfied with the product; the product was damaged. This was surely not any fault of the customer, and this is why he should not have to pay even another dime of his money to ship the damaged caging back to the seller. That is very greedy on the part of the seller.

If a fellow herper decides to spend their hard earned money with me, purchases one of my geckos and then the animal is seriously damaged, or even worse perishes while in transit, there is no way I would have the audacity to insist that my customer shell out more of his money to return the damaged or dead gecko or else NO refund or replacement. Quite frankly it would never even cross my mind. With all of the competition out there (that goes for gecko breeders AND cage builders!), we should be grateful that our customer chooses us to buy from and do our best to make sure that customer is happy with our product and all other aspects of the transaction so that hopefully they will be a repeat customer.

I'm not even going to get into the Wal Mart et al comparison; it's apples and oranges. No disrespect intended to you Rich, this is just my opinion. Peace.

 

[pitlover]

No profanity i see....... so your..... "that lump of (BS) against the wall?....I'm sorry you have a different understanding on what profanity is then you know....anyone else on the planet. You said all of that but what you didn't do was deny anything I had posted....soo that pretty much makes the point doesn't it. Grow up!

 

[Fangthane]

No profanity i see....... so your..... "that lump of (BS) against the wall?....I'm sorry you have a different understanding on what profanity is then you know....anyone else on the planet. You said all of that but what you didn't do was deny anything I had posted....soo that pretty much makes the point doesn't it. Grow up!

Wow. I see that I may have been overly charitable with my choice of adjectives. If you try really hard, you may eventually work up to "clueless".

 

[Serenescales]

No what i have tried to do as have others is show that Mark has given and given and given and people still want more. He didn't send "exactly what was paid for" your right he sent MORE!

If you consider "more" an unusable product then that's you. Like I said, with those types of cracks and dents the wood is exposed and would rot very quickly. So the enclosure would be usable for a year or two before needing to purchase a new one, versus getting a cage in "perfect condition", as is guaranteed, and using it for years.

If you have a problem with a product don't order it but we both know you WILL. Why because Mark is 10 times cheaper and make a great cage. So you can spend 575 for a 6' cage plus another 185 on shipping so about 800 or you can get a stack of cages from Mark for that. They will be well made and work perfectly.....might they have a scratch or nick....well yes oh good Lord who know the world might end. But the snake is not going to care if there is a mark on it before it gets to poop in it!........ You don't have a problem with Marks cages you have a personal problem with Mark THAT IS WHAT'S CLEAR!

How can I have a personal problem with someone I have never met personally? I have a problem with the product and the "customer service".
And no, I won't order one anyway. Unlike some I value quality over quantity. Mark's cages are cheaper and its clear here you get what you pay for after all.
If I really wanna save a buck I'll make it myself to my own standards.

I would ask if you have had the courage to pick up the phone and just call Mark and talk to him but that would just be crazy talk. You will say all this then when the next show is in town and your walking around and Mark is there is all his cages at 60% less then anyone else you'll walk up to him and start talking to him like your his best friend just to get an even better deal and get home with a great cage for a great price and then say "man what a deal". After that I guess your welcome to post again what a "bad guy" Mark is!

Also, no. See above.

You can keep posting trying to defend his cages but I'm not going to buy it. I see the photos and I would NEVER accept anything in that condition so why would I even want to waste my time and money?

 

[pitlover]

Dan it's nice that on a thread talking about Boamaster cages you can't make your point without attacking someone else. Your good at posting quick little barbs but then again so is my 9 year old. If you don't like Mark that's fine I doubt he's loosing any sleep over it and if you don't want to buy his product that's fine to. The only thing others on here and I have ever done is ask why you think he is to blame when a shipping company screws up. That's all that has ever been said by me or any of the others, we have not attack you personally nor leveled accusations like being "clueless" that's childhood stuff not how a adult behaves in the world. All i will say is the next time you buy his cages and we all know you will try not to feel so hypocritical about yourself

 

[aleria]

Dan it's nice that on a thread talking about Boamaster cages you can't make your point without attacking someone else. Your good at posting quick little barbs but then again so is my 9 year old. If you don't like Mark that's fine I doubt he's loosing any sleep over it and if you don't want to buy his product that's fine to. The only thing others on here and I have ever done is ask why you think he is to blame when a shipping company screws up. That's all that has ever been said by me or any of the others, we have not attack you personally nor leveled accusations like being "clueless" that's childhood stuff not how a adult behaves in the world. All i will say is the next time you buy his cages and we all know you will try not to feel so hypocritical about yourself

Is it only the shipping company that screwed up in causing entire sections of the cage to be missing/incorrect? And is it also on the shipping company that the pictures show that in the second shipment the side of the cage, part that would be near impossible to damage by banging up a box, were damaged; and that these damaged pieces were in a box that did not look like it had been damaged in shipping?

Sure it can be their fault for some of the damage on the first shipment as that box came in all mangled, but on the second one it came in far better condition, yet the cage was damaged in places that a banged up box would not have allowed. And it doesn't account for missing and wrong sections of the cage being sent.

Yes he does do some good business and has good prices, but that cannot be used to excuse an order that took a very wrong turn. And in this case, on this purchase, I do see how it would be good to warn others of the possibly hassles they may have to endure if they choose to purchase these cages.

Some may find "imperfections" on a brand new, full price cage, acceptable, others like myself, would not.

 

[Fangthane]

Dan it's nice that on a thread talking about Boamaster cages you can't make your point without attacking someone else. Your good at posting quick little barbs but then again so is my 9 year old. If you don't like Mark that's fine I doubt he's loosing any sleep over it and if you don't want to buy his product that's fine to. The only thing others on here and I have ever done is ask why you think he is to blame when a shipping company screws up. That's all that has ever been said by me or any of the others, we have not attack you personally nor leveled accusations like being "clueless" that's childhood stuff not how a adult behaves in the world. All i will say is the next time you buy his cages and we all know you will try not to feel so hypocritical about yourself

If you had the mental capacity to actually read and comprehend what we've been writing, you'd already know that the general consensus is that he's responsible for whatever happens to whichever product he's shipping, up until the product is delivered into the buyer's possession. As is basically any other reputable online seller. Whether the damage is directly his "fault" or not, it's his problem to fix. Although, as has been pointed out already, it seems pretty unlikely that the OP's second cage was damaged in-transit. In which case, it'd seem that his quality control protocols are lacking.

Contrary to your moronic attempts to portray this as some personal issue I have with Mark, I'm simply pointing out what basically everyone but you can see. One of us is clearly posting as if we have some personal stake in this. I'll give you a hint: It's not me. I never have-and after reading all of this-likely never will buy any of his cages. If I wanted something that looked amateurishly made, I have just enough woodworking ability to make it myself.

If you have a problem with how I've chosen to describe you, maybe you should seek to change the behavior that brought about my opinion. I stand by what I said. I believe you are clueless. It's not an "attack". It's a simple statement of what I believe to be a fact. I have a sneaking suspicion that I may not be the only person who thinks this.

 

[pitlover]

Well I guess you win I mean what can I say against that dramatic post? You've shown your the bigger guy for sure. I'm clueless and moronic and probably so ambivalent about Boamaster I probably have stickers with their name on them custom made for me so I can put them on my car! You may need to change your avatar because you must be God to have the ability to know everything. I would right more but I would not want to keep you from finding another moronic person that you can heap your wisdom on. I have no problem with how you have chosen to describe me and if i were closer I would give you a big hug and kiss and say I'm sorry for ever doubting your profound wisdom. I'll let you get back to you know being you........

 

[Fangthane]

Thanks for that. I do love seeing a pitiful attempt at wit falling flat on its face. Maybe you should look up the big words before you use them. Ambivalence would require fluctuation or conflict in forming an opinion. You've made it abundantly clear which side your bread is buttered on. No ambivalence in anything you've said. None, whatsoever. Mark can do no wrong, and people should happily accept their damaged cages.

 

[pitlover]

Wow,,,,,,seems your a little upset there little fella.

 

[pitlover]

back to my boamaster stickers now...want one?

 

[dogshead3]

Running for cover

So you think shipping a 500lb rack is just a few dollars? Think again. Besides I don't have the materials, like a rig for strapping or the rest of the materials that weren't used the first time . You seem to know a lot of things that weren't said.How is that? Why don't don't you send me your email address and I will send you the photos of the BUSTED pieces and all the chipped ones and the UPS documents so you can talk with some truth instead of covering for your friend.Ill also send the photos of the replacement unit that I had built.mark refused to tell me what it was that he would give me only that I had to send his 500lb broken rack back at my expense.After all the other lies he told me repeated over charges why would I be stupid enough to just him? I would love to see the proof of this large volume of cages that you somehow know that he sells! How do you know anything with certitude about his business in this crappy economy? Your lies show .Any one else can see so just keep talking, you are only helping my case!

 

[dogshead3]

Anybody and I mean ANYBODY who would like to see the photos of the busted side panels banged up shelves,plus the UPS documents, photos and dated receipts for the rack that I had to have built for the tubs as well as the two over charges and refunds proof just send me your email. There's a lot to see. [email protected] There won't be any doubt left.

 

[dogshead3]

BoamasterBoaWhy

This is John Farr anybody wanting proof photos of busted and chipped up cages, photos of replacement unit that I had built for the tubs, UPS documents, PayPal records for the two overcharges and subsequent refunds, just send me your email. There's a lot . [email protected]

 

[Fledermaus]

John, could you attach those photos to this thread for everyone to see? It would be much easier.

 

[Bobby Douglass]

Thanks for that. I do love seeing a pitiful attempt at wit falling flat on its face. Maybe you should look up the big words before you use them. Ambivalence would require fluctuation or conflict in forming an opinion. You've made it abundantly clear which side your bread is buttered on. No ambivalence in anything you've said. None, whatsoever. Mark can do no wrong, and people should happily accept their damaged cages.

But don't you know that recieving 2 damaged, useless cages is better than only recieving 1 damaged, useless cage?

 

[suzuki4life]

What I'm not understanding is the excuse this was shipper damage and it is known a condition. Why wasn't the package sent insured? I have dealt with UPS crushing a motorcycle part that was packed and shipped via their own UPS store location. They did not flinch or argue about picking up the part and refunding the total value it was insured for. Wouldn't it be cheaper to have a UPS store pack and ship them or become fed ex certified than racking up the cost of multiple replacement cages and shipping costs? I mean in the end, businesses are passing along the expense of shipping to the customers anyway. These "added costs" really wouldn't be costing Mark a dime.

 

[Serenescales]

What I'm not understanding is the excuse this was shipper damage and it is known a condition. Why wasn't the package sent insured? I have dealt with UPS crushing a motorcycle part that was packed and shipped via their own UPS store location. They did not flinch or argue about picking up the part and refunding the total value it was insured for. Wouldn't it be cheaper to have a UPS store pack and ship them or become fed ex certified than racking up the cost of multiple replacement cages and shipping costs? I mean in the end, businesses are passing along the expense of shipping to the customers anyway. These "added costs" really wouldn't be costing Mark a dime.

When you figure the cost of replacement parts, including labor costs, Mark's losing by shipping through a carrier he claims to have trouble with and knows they treat his shipments poorly.
Insuring the shipment would be little cost compared to replacing one part or an entire enclosure, as was being done.
The other thing I'd like to know is why, knowing about shipment problems, isn't he using better packaging techniques? Foam corner caps, for one, would be a great shipping tool to use as well as foam dividers, not a bunch of cardboard between pieces...you need something to absorb the shock not transfer it (think about the difference between jumping on foam versus jumping on a piece, or a stack, of cardboard).

So, in the long run, is it really more cost effective to ship poorly and need to redo the whole thing?

 

[meowmeowkazoo]

This thread is a good example of the saying:

"A pinch of prevention is worth a pound of cure."