baffling
Before I purchased him from you, I looked up your ratings on the Faunaclassifieds
BOI and saw that you had an excellent reputation. For that reason, I'm hoping that you
will make me, your customer, happy by accepting my request for a refund.
If you do, which will make this whole situation much easier for me and less upsetting, as
I won't be worried about the tortoise and would rather care for him and cure him rather
than rejecting him, I would see no reason not to give you another excellent rating, because it would cause me to believe that you had no idea this animal was ill when you acquired him or
shipped him to me.
Really? You are baffled?
but being a little patient before an attack would, I think, be reasonable for everyone.
You could have, for instance, gone to the vet, gotten the paperwork and bill together, and then contacted Ty and asked for what you wished instead of starting a bad guy thread.
Laura 

I just figured I'd save ya some time doing your research on me. Lol