Inquiry SHIPYOURREPTILES.com reference a non-existent 'Reptile Waiver' and/or link?

[snakesareawesome]

If there is a point to this thread it's certainly lost on me. SYR is a good service and everything is fine with using them.

 

[gila7150]

If there is a point to this thread it's certainly lost on me. SYR is a good service and everything is fine with using them.

I totally agree. It seems like a difficult customer got their feelings hurt and is going on a witch hunt. Like so many BOI threads, this one is showing someone that is probably not worth the headache of dealing with....it's just not the intended target.

 

[snakesareawesome]

Good point, the thread does serve one important function -- search for customers names too and when you see someone like this cancel their order.

 

[robyn@Pro Exotics]

I wouldn't use your service if it was a free after this thread.

Nothing worse than to steal customers by making up lies.
Let your business speak for itself. If you're all that people will use you (I won't).
At least you let everyone know what kind of you are, congrats.

I'm not sure what this post means. If this silly thread has you spun around thinking SYR is making stuff up, that would be a shame.

 

[neilg]

Copied and pasted from FedEx terms of service.
"If approved by FedEx, we may accept non-venomous reptiles, amphibians, live/tropical fish and beneficial insects on an exception basis under the following conditions:
Shipments must be from a business to a business (from a breeder to a pet store, for example).
The shipper must have its packaging tested and pre-approved by FedEx Packaging Design and Development for the type of animal being shipped. Call 1.800.633.7019 for assistance. It is the responsibility of the shipper to adequately package shipments for all temperature extremes and handling conditions.
Contact your FedEx account executive for details and additional requirements.
FedEx obviously isn't enforcing this because we've all received shipments to our homes. However, it is in their terms of service.

http://www.shipyourreptiles.com/en/g...pping-tracking

"2) With us, you can ship to and from residences. Standard FedEx reptile certifications only allow business-to-business shipping."

^in the opening post, i asked for clarification as to the SRY sticker/note with a link to 'Waiver', and Robyn at SYR clarified that it is an intranet link for INTERNAL FedEx use only.

i am now simply asking for clarification as to how "with us SYR], you can ship to and from residences. Standard FedEx reptile certifications only allow business-to-business shipping."

obviously people CAN ship reptiles to and from residences, as they are doing day in and day out, whether or not Fedex allows it per say.

what i am wondering is, since SYR website is comparing their special ability to the "Standard FedEx reptile certifications only allow business-to-business shipping", what sort of special certification does SYR have or claim to have that ALLOWS shipping beyond that which is allowed by Fedex for 'Standard reptile certifications'?

 

[jusmebabee]

I'm not sure what this post means. If this silly thread has you spun around thinking SYR is making stuff up, that would be a shame.

Robyn I was referring to Neil. I think you read my post wrong.
I wouldn't use his service for coming here and disparaging another shipper for no reason other than to steal business.

 

[robyn@Pro Exotics]

Which you could independently verify by contacting the FedEx Live Animal Desk, Bruce Clemmons is the head there.

 

[robyn@Pro Exotics]

The certification contract that everyone signs also prohibits Standard Overnight shipping for live packages (Priorty Overnight only) and prohibits users from requesting or receiving refunds on shipping for any reason. Not for late arrival, DOAs, lost packages, etc.

That is why we created the SYR On-Time and Live Arrival Insurance, to cover that gap. Unique to the SYR service, and entirely self funded. We don't receive refunds from FedEx.

 

[robyn@Pro Exotics]

Robyn I was referring to Neil. I think you read my post wrong.
I wouldn't use his service for coming here and disparaging another shipper for no reason other than to steal business.

Sorry, I didn't follow. Neil represents another service?

 

[Dennis Hultman]

i am now simply asking for clarification as to how "with us SYR], you can ship to and from residences. Standard FedEx reptile certifications only allow business-to-business shipping."

So basically Neil, You started this thread to ask if SYR is lying about their status of having permission to ship as they state. We all know what standard FedEx accounts state. You seem to be suggesting that Robyn just started shipping for other people off his personal account. If you took five minutes to research the history instead of just blindly making accusations you will have your answers. I think if you even search this site you will find that somewhere between 2008 or 9 this was all discussed about negotiating with shippers to establish this service.

 

[neilg]

to reiterate as stated in the opening post, i really do appreciate how SYR fills the void in offering animal insurance that the actual carrier they use(Fedex) doesnt offer for live reptiles.

i'm just questioning where is the document proof that SYR has a 'special' certification whereby FedEx endorses SYR to ship even residence-to-residence as they compare themselves to 'Standard Fedex Certifications' 'only allow(ing) business-to-business (reptile) shipping'.

last i checked, certification implies documentation - not 'notes' in a shipper account nor familiarity with the shipper's popularity or whatever.

for come to think of it, it is a very tall... claim.

http://www.shipyourreptiles.com/en/g...pping-tracking

"2) With us, you can ship to and from residences. Standard FedEx reptile certifications only allow business-to-business shipping."

 

[Dennis Hultman]

except that a reptile was never in it and i don't see how shippers are getting away as 'certified '-for shipping REPTILES - by going the 'test package design' route as the application doesn't even mention animals, just hazardous materials! =D

Neil, Maybe if you actually went through the process you would actually know what the hell you are talking about.

Here is a couple snippets off my application and acceptance of my certification nine years ago.

 

[neilg]

http://www.fedex.com/us/services/pdf/PKG_Services_Application.pdf

^like i said, shippers are getting away as 'certified '-for shipping REPTILES - by going the 'test package design' route.

no space for listing animals, just space for 'product name/model#' and proper hazardous materials name.

approved afterall; certified *packaging* for shipping live, harmless reptiles with FedEx indeed.

 

[Dennis Hultman]

No you stated that people are getting away with by going the "test package design' route as the application doesn't even mention animals, just hazardous materials!"

The application process is tailored to whatever it is you are trying to be accepted by FedEx to ship. During the process you are evaluated on how you are going to ship what you are applying to do. So yes the application process itself is solely focused around shipping reptiles in our case. Not just some "application that doesn't mention animals." It is solely based on shipping reptiles.

Yes Indeed, the package has to meet specific needs of shipping reptiles not just any hazardous materials.

 

[neilg]

no, i'll quote myself instead of being told what i didn't say.

the Fedex Package Testing application that can apparently be used to get Fedex to 'test' shipping a box that would contain a reptile at their own shipping expense and if it passes the design test, you are 'approved' for that particular packaging.. except that a reptile was never in it and i don't see how shippers are getting away as 'certified '-for shipping REPTILES - by going the 'test package design' route as the application doesn't even mention animals, just hazardous materials! =D

to further expand on the application addressing hazardous materials, yet NOT animals, notice the application states:

"DO NOT SEND ACTUAL HAZARDOUS MATERIAL"

and goes on to specify:

"Weight of test package must equal weight of original package"


it would be preposterous to assume that because Fedex approves the test and thus certifies the packaging for 'reptile in deli cup' with lid taped, that:

1) one can now ship a 50lb aldabra tortoises in same or similar packaging and claim that shipment is 'Fedex Certified' for the 'harmless reptile' enclosed

and/or

2) one can provide shipping labels under that account to 3rd parties nationwide irregardless as to what packaging the 3rd party is using as long as it is shipped under the allegedly reptile-certified account.

(hence SYR at least sets the 'Shipping Standards' minimums but i have yet to see how third party packaging is 'Fedex certified' for 'shipping harmless reptiles' when it can differ so vastly in design, weight, materials, etc from 'original packaging'.

 

[JCCS]

Answer me this, Neil. What do you have against SYR? What harm came to you because of them or their policies? You keep trying to nitpick language in a business relationship between All Pro Shipping and FedEx which is obviously mutually beneficial to both parties and also helps hobbyists lower their business costs. Who is losing out here? What wrong has any party done? You obviously consider yourself a stakeholder in this relationship, so what stake is it that you hold?

 

[Dennis Hultman]

Somehow I get the impression just because some people can't ship a certain way you believe all contracts with the shippers are identical. What the general public can do, what some certified shippers can do and what others have spelled out in their contracts or are allowed to do isn't always equal.

When I first started shipping UPS has always had the public policy that snakes weren't allowed to be shipped. That was the public face. That didn't mean that some didn't have permission. They allowed it for some but as a whole they didn't want to allow everyone to do so.

I don't see how you can't phantom and that it might be a tall claim("it is a very tall... claim") that some have permission to ship to individual residences or any other claim.

How shocked would you be if I told you that there might be a whole lot more people that can do that within their agreements not just with reptiles?

Because something is a policy for the general public doesn't mean they don't have agreements for others to ship.

Do you think the occasional shipper has the same negotiation strength as someone who sends out thousands of packages? Just like better rates when shipping.

 

[neilg]

sorry dude, i do not ever answer questions that put words in my mouth nor emotions in my heart.

http://www.shipyourreptiles.com/en/g...pping-tracking

"2) With us, you can ship to and from residences. Standard FedEx reptile certifications only allow business-to-business shipping."

^in the opening post, i asked for clarification as to the SRY sticker/note with a link to 'Waiver', and Robyn at SYR clarified that it is an intranet link for INTERNAL FedEx use only.

i am now simply asking for clarification as to how:

"with us [SYR], you can ship to and from residences. Standard FedEx reptile certifications only allow business-to-business shipping."

obviously people CAN ship reptiles to and from residences, as they are doing day in and day out, whether or not Fedex allows it per say.

what i am wondering is, since SYR website is comparing their special ability to the "Standard FedEx reptile certifications only allow business-to-business shipping", what sort of special certification does SYR have or claim to have that ALLOWS shipping beyond that which is allowed by Fedex for 'Standard reptile certifications'?

you call it nitpicking, i call it a simple request for clarification. business IS business.

i will not answer questions that involve speculation, nor based on words placed in the mouth, nor imply emotion.

 

[afflicted]

Neil, if your location is accurate, you won't have any issues shipping out of the FedEx on Palm Ave. in Signal Hill. I drop off boxes there all the time with all of the appropriate labels. They always comment, "oh no, more snakes?". The staff there knows they can accept live reptiles and are super cool about it.

You can also save 40% on your next box with SYR using the coupon code DME40.

 

[JCCS]

So they have to answer your questions but you don't have to answer mine. Gotcha, lmao.