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Bad Guy Bad experience with Family Reptiles

Thats not entirely how it went down....zoomed has used local stores to provide warranty exchanges in special circumstances. I simply stated that she could exchange the bulb at a local zoomed dealer that zoomed would have approved the warranty. Zoomed would replace the item to any supplier. We have done this several times for similar circumstances. Its not fruad... Lol... Its zoomed trying to keep people happy.
Do you know anything about pet store business? Every pet store gets their products from either two major companies... royal and central supply.... They handle most of the dirty work, and they supply all zoomed products for this region.
Now.... I dont wish to keep tearing into this.
Enough is enough...
If megan wants to talk with me she can, but im not wasting further time in this forum.
Thank you
 
FamilyReptiles said:
Do you know anything about pet store business?
Click to expand...
No, but this request to take the bulb to Petco rubs me the wrong way. I am writing Zoomed and Petco and consulting with a friend who has a petstore.
FamilyReptiles said:
Enough is enough...
Click to expand...
The thing is, there are folks who, going forward, may want to know more in order to be able to make appropriate choices on who to do business with. So I think a little more information might be good.
 
Megan will never be happy with me, no matter what i say.
So, im offering if she attends the next convention to get in with a free pass that we will provide for her. A simple way of trying to bury the hatchet.
I could hold a grudge as well.. But its not worth it.
Im leaving and deleting this thread from my phone.
Megan, call us before next show and ill get you in if you want :)
Scott
863-581-2957
 
Lucielle,
You already stated several threads back that you would not do business with us based on factors. I wish you the best and please use who you feel comfortable to do business with.
 
I really don't doubt that you and your wife love reptiles and people. I noticed that at the show you were very nice, the reptile I bought from you to this day is healthy and beautiful.

I posted this right after you and I spoke. To be clear, I didn't rudely hang up I wasn't sure you were the manager because let's face it some employees don't actually hand the phone over. So, I emailed you to make sure I was speaking to someone in charge. When I tried to explain this you snaped and already made an opinion of me (that I was rude) therefore you didn't provide the best cus to mer service. (As you've already said why go above and beyond for a rude customer) I was willing to ship the bulb if you paid for the shipping, which you should have. I was a little upset that you did pretty much blew me off when I asked for a refund (as i remember you said "you dont havr the sales volume like Walmart to be han sing oUT money"). And yes my emails became rude after the customer service sucker and I realized you weren't going to help me. I haven't been bashing your business for months now it was one post that someone happened to comment on.

And to be VERY clear it's not about the light bulb it's the way you handed the situation when an item you sold me broke.
 
FamilyReptiles said:
Wow!! All this over a light bulb :)
So.... Everyone wants to know the truth.
Its real simple. Megan was VERY upset the bulb blew. Its zoomed bulb... All made in china of course. It was not fault to her... And no fault of mine. Because she lives 3 hours from our store, its impossible to just drive to is.
She called and was upset and rude. Sent some very nasty emails as well. Ill admitt that after getting my butt chewed from her over a lightbulb... I was not very eager to go over and beyond with my customer service... But i did remain professional as much as possible.
Now... All i asked was her to ship me the box that the bulb came in... Or the bulb... Or something to return to zoomed so they will replace the bulb. She refused to send back bulb or box... So i cant and wont ship her free bulb.(which will cost me more to ship than its worth) once returned... I would have just sent her check for the cost of the bulb.
I gave her options including switching the bulb out at the next show. I even contacted my zoomed rep who i passed along her info and gave that same info to her.
Now... There was alot said and exchanged... Most not having anything to do with the subject... But thats it.
Maybe if megan was nicer... Could have been different outcome... Yes, i could have been little nicer as well, but its hard when im getting hung up on and insulted.
She has spent last few months slamming me and my business over a lightbulb.
if anyone knows me and my wife, you know how much we love reptiles and people. Out business just completed another year sponersing breast cancer which our store donated $3000 to susan g walk. We sponsor little league teams, children events, usark, and noble causes. I work as a police officer in lakeland and donate alot of time to special city events.
Im sorry megan you felt mistreated, and your still welcome to attend our next show and hang out with out table. maybe next time, things will be different.
Scott
Click to expand...

You said it! Thanks for sharing.
 
Just so you know, bearded dragons shouldn't have red heat bulbs. They cause blindness and sleep disturbance. It's an unnecessary and even harmful item to sell to pet owners.
 
meowmeowkazoo said:
Just so you know, bearded dragons shouldn't have red heat bulbs. They cause blindness and sleep disturbance. It's an unnecessary and even harmful item to sell to pet owners.
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Thanks, it was my first bearded dragon but after I did my research on care for the reptile I removed the red bulb. Thank you though.
 
mmarie341 said:
Hey guys,
... When I got home right away the red heating lamp bulb did not work, ...
Click to expand...

Then when Sarah Haynes, AKA meowmeokazoo suggests that a red light heat lamp is unnecesary, then you respond with this?

mmarie341 said:
Thanks, it was my first bearded dragon but after I did my research on care for the reptile I removed the red bulb. Thank you though.
Click to expand...

So which is it? The red light lamp failed when you got home, or after you actually did research on the animal you bought and realized you did not need it?

If the bulb was faulty when you got home, why would you remove it? It never even worked in the first place, remember? Why remove a non-working bulb after your research?

Perhaps next time you buy a live animal you should research that particular species husbandry & needs before you buy. And yeah, I have pet dragons, a couple nearing 9 years old. Night lights are not necessary. Sarah is correct.

I would hope that a potential customer/owner would research a particular species husbandry needs before they purchaese.

I also hope a vendor would not pass on faulty information relative to an animal's needs just to sell a product (a freaking light bulb, no less)

If the infrared bulb is part of the whole dragon "buy it all" set up, then it needs to be removed. FR needs to take responsibility for that. The consumer also needs to take responsibility for actually knowing what an animal needs before they buy.

Rant over :) I do wish your dragon lives long and prospers.
 
mmarie341 said:
Hey guys,
This past weekend I went to Repticon in Gainesville, FL I spent over three hundred dollars including a bearded dragon tank set up from Family Reptiles. When I got home right away the red heating lamp bulb did not work, then today the daytime heating bulb went out, only two days after I purchased them....
Click to expand...

This was her initial post. I read "bearded dragon tank set up" ... I assumed the lights were included in that "set up". If I am incorrect, I have to eat a shoe or flip flop, lol.
 
It might've been one of the premade factory kits - although I don't see a red bulb in the ZooMed one, so I'm not sure. The implication I got was that the kit had the bulb - and those kits are prepackaged by the companies who produce them (ZooMed, Zilla, etc).

I know for a fact they sell kits like this - premade by the companies - as I saw several different Zilla setups when I went to their store last Saturday.

I've attached both ZooMed's kit and Zilla's kit screenshots for reference. Looks like Zilla includes bulbs - could've been that? I don't recall seeing OP say it was a kit put together specifically by Family Reptiles.
 

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Yes, it was one of those prepackaged setups. I'm not sure if FR knew what I was buying the set up for. And no I bought the dragon with someone else.

When I got home and the red bulb didn't work my boyfriend had a light on one of his boas, so I screwed that one in thinking I could get a replacement bulb quickly.... then later that day AFTER I spoke with FR and Zoomed. I did research on care and saw is unnecessary and harmful for the animal and I removed the bulb. Did that answer all the questions? I'm on my phone so it's hard to scrolll up.
 
caffeinecynic said:
It might've been one of the premade factory kits - although I don't see a red bulb in the ZooMed one, so I'm not sure. The implication I got was that the kit had the bulb - and those kits are prepackaged by the companies who produce them (ZooMed, Zilla, etc).

I know for a fact they sell kits like this - premade by the companies - as I saw several different Zilla setups when I went to their store last Saturday.

I've attached both ZooMed's kit and Zilla's kit screenshots for reference. Looks like Zilla includes bulbs - could've been that? I don't recall seeing OP say it was a kit put together specifically by Family Reptiles.
Click to expand...

The top picture you posted is the exact set up I bought. It had the double headed lamp with a day bulb and a red night bulb.
 
If you look at the picture from the Zoomed setup it looks like it indicates there is a uvb lamp and a red basking bulb included, hard to tell and there website does not clarify, just states uvb bulb and basking bulb?
 
Sorry, scratch that maybe it wasn't the exact one as that.
Mine included:
40 gal tank w/ lid
Combo Deep Dual lamp fixture w/ red bulb and white bulb (as seen in my photo)
UVB hood w/ reptisun UBV bulb (as seen in my photo)
Repti sand (orange)
Rock food dish
Dual Thermometer and humidity gauge
Zoomed food sample:
Food Pellets (I don't know what you call them. I never used, my dragon didn't eat)
Repti calcium
Reptivite

This is all that came in the set up I bought.
 
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