Info LLLReptile should be closed down (BuyerBeware)

[sidewinder107]

People have been trying to tell you what is unrealistic about your demands (or "offers" if you prefer that term), but you are choosing to just not listen to anyone but yourself. What you want just does not work that way in ANY business. If you buy ANYTHING, live or not, and find that it is defective, you HAVE to return the item in order to get a refund. Period. This point was brought up before by someone else, but you continue to choose to ignore some very important points relevant to your situation. Sorry, but you really are not unique or special that the universe is going to change the way it works just to please you. If that is going to happen for anyone, I've got first dibs on it anyway.

Once YOU chose to keep the animal and YOU chose to take it to a veterinarian, then the entire burden of care and expense for that animal falls onto YOUR shoulders. Those were all YOUR choices, therefore now YOUR responsibility. You were told at the beginning that LLL would NOT cover veterinarian bills, but YOU chose to take the animal to one anyway. What was it about the way they told that to you that was unclear to you? Or did you simply disbelieve what you were told and thought the truth of them secretly wanting to paying for your vet bills would come out after the fact? You thought you were being lied to about them NOT paying vet bills and you wanted to force their hand by actually incurring a bill?

Seriously fella, people here are not lying to you. You ARE being unreasonable in their (and my PERSONAL) opinions.

I understand what you are saying fully. Return the animal get money back but did you read this small detail? And the animal is not in a condition to ship back.

If for any reason you would like to return your animal - you are responsible not only for shipping, but for the animal to arrive back to us alive and healthy. You must ship the animal back overnight, and pack it properly just like we did when it arrived to you. Shipping materials can be found here and you can watch how to pack and ship a reptile video here. You can use shipyourreptiles.com to print a UPS shipping label and safely ship your animals as well. If the animal does not arrive back to us in good condition, our guarantee is completely void

Now you tell me this. The animal is not in a condition to ship back and it arrived to them DOA what then??? Would they still make it right??? would you take that risk?? And have them to tell me it is my fault?? I never demanded them to pay the vet bills if you noticed in my email. I said they should since this is one of those rare situations as they so want to put it.That 99.9% of their customers are happy. I guess I get to be the 1% that just deals with it and move on. But did you see that snake's head? they said it was hissing and striking going into the bag.How in the world did they miss that snake's head looking like that if it was hissing and striking while going into that bag? Last one of my snakes that was hissing and striking I got a very good look at its head. And there was no blood in that bag anywhere. And if the employees don't know the difference from a healthy snake and a sick snake they don't need to be packing them to begin with they need to be sweeping floors or cleaning cages.

 

[snakesareawesome]

The title seems a tad dramatic. No business that does thousands of transactions a month is going to be spotless, things will happen. From what I've seen here, LLL is one of the few companies that can be depended on to make an effort to make things right. You were right to post your experience here, but I would have chosen a less dramatic title and accepted their offer. They are losing money on you, you are losing money on the vet, why not just call it a draw?

 

[juliasara]

The beginning of mouth rot will not kill an animal during return shipping. As for the employee missing the issue, have you never been rushed to get something done on time? Even the best employees can miss something when they are under pressure to have things done by a deadline. You were given a more then generous offer to make up for the mistake.

 

[JButera]

I understand what you are saying fully. Return the animal get money back but did you read this small detail? And the animal is not in a condition to ship back.

If for any reason you would like to return your animal - you are responsible not only for shipping, but for the animal to arrive back to us alive and healthy. You must ship the animal back overnight, and pack it properly just like we did when it arrived to you. Shipping materials can be found here and you can watch how to pack and ship a reptile video here. You can use shipyourreptiles.com to print a UPS shipping label and safely ship your animals as well. If the animal does not arrive back to us in good condition, our guarantee is completely void

Now you tell me this. The animal is not in a condition to ship back and it arrived to them DOA what then??? Would they still make it right??? would you take that risk?? And have them to tell me it is my fault?? I never demanded them to pay the vet bills if you noticed in my email. I said they should since this is one of those rare situations as they so want to put it.That 99.9% of their customers are happy. I guess I get to be the 1% that just deals with it and move on. But did you see that snake's head? they said it was hissing and striking going into the bag.How in the world did they miss that snake's head looking like that if it was hissing and striking while going into that bag? Last one of my snakes that was hissing and striking I got a very good look at its head. And there was no blood in that bag anywhere. And if the employees don't know the difference from a healthy snake and a sick snake they don't need to be packing them to begin with they need to be sweeping floors or cleaning cages.

My sister started to do our grocery shopping online. When the order's filled they send a text and she picks it up. It's bagged up the whole time. Guess what? I have a kitchen filled with dented soup cans, fatty cuts of meat, unripe fruit and cereal boxes with razor cuts.

 

[Lucille]

I would be happy to send you out more Provent a Mite and Reptile Relief along
with writing your store credit if you would like me to.


Sincerely,
Curtis Pieramico
LLLReptile & Supply
www.LLLReptile.com
888-54-REPTILE

William, you asked for a refund and mite treatment, and you got an offer of a refund in the form of store credit, and mite treatment.

yes I do have mite treatment on hand. I
keep it on hand for reasons like this.This is not the only animal I own, I have
10 more snake's. I use reptile relief and provent a mite.

You were prepared, and LLL has offered to send you some mite treatment to make up for what you used.

my last
few orders have been from your company

It looks like you have a history of good transactions with this company, (I'm assuming they were acceptable since you have been a repeat customer) but of course a company is defined by what happens when there is an issue. Here, they offered store credit and mite treatment (or a full refund if the snake was returned).

I don't normally post these kind of posts. But I want to see what everyone else would do in my shoes and how far I should push this situation.

I think everyone has repeatedly said how they felt, but I don't think that is what you wanted. I think you wanted everyone to agree with you, and they do not. Rather than dig your heels in, perhaps it might be better to try to understand why there is not agreement, and to consider rethinking your options and requests?

 

[sidewinder107]

I am just wondering how many of you people in here are Selling to LLLreptile? There is a lot of people in here quick to take their side. When I was the one that got shipped a animal with mouth rot and Mites to begin with.The animal in question has even been compared to can foods in a above post. I even said in a post a few pages back that I would wait and see how the animal turned out before settling up with LLL and I am still getting flamed. Never once have they offered me a refund of cash of the price of the animal, only their offer of in store credit. They only offered me a full refund if I would send it back.If some of you here think I am trying to get something for free why even reply. If anyone would be getting something for free it would be LLL. The free vet care, I did take this snake to the vet you know. I have money invested to do I not? I have put everything out in the open I am not trying to hide anything. If you people could see the animal in person. I think you would have a different tone. This snake is not a baby he is over 4ft long give or take I have no exact measurements. I am just trying to figure out how this snake would have got over looked if they look over their animal's like they say before they ship them. You can see his mouth from 5ft away and tell something is wrong.

 

[Sara27]

I am just wondering how many of you people in here are Selling to LLLreptile? There is a lot of people in here quick to take their side. When I was the one that got shipped a animal with mouth rot and Mites to begin with.The animal in question has even been compared to can foods in a above post. I even said in a post a few pages back that I would wait and see how the animal turned out before settling up with LLL and I am still getting flamed. Never once have they offered me a refund of cash of the price of the animal, only their offer of in store credit. They only offered me a full refund if I would send it back.If some of you here think I am trying to get something for free why even reply. If anyone would be getting something for free it would be LLL. The free vet care, I did take this snake to the vet you know. I have money invested to do I not? I have put everything out in the open I am not trying to hide anything. If you people could see the animal in person. I think you would have a different tone. This snake is not a baby he is over 4ft long give or take I have no exact measurements. I am just trying to figure out how this snake would have got over looked if they look over their animal's like they say before they ship them. You can see his mouth from 5ft away and tell something is wrong.

I have never purchased live animals from LLL, nor have I ever sold animals to LLL. My entire opinion has been based solely on my knowledge of reptile transactions, the e-mails you've posted, and the TOU you agreed with when you purchased the animal.

Years ago I purchased a puppy, a purebred AKC registered Dogue de Bordeaux. He set me back $1,500. Three days later, my puppy was pooping blood and throwing up. He had parvo.
I spent well over his purchase price getting him healthy. I had to take him every single day for over a week 30 minutes each way to the vet for fluids, antibiotics, and anti nausea injections.
Was I pissed off beyond hell at the breeder? You betcha.
The breeder told me that he would refund if I returned the pup, or replace him with a new pup. But I was attached and did not want to do that.
So I kept my pup, and *I* paid my vet bill, because I realized that I could not stick the breeder with the bill, if the breeder was telling me to bring the puppy back and he would give me my money back.
So, what I'm saying is, I HAVE been in your situation (more extreme if I say so myself), and even then, I believed the same thing that I am telling you now.

In the animal business, you don't get to keep the animal and the money and get reimbursed for treatment. You don't even get to keep the animal and get reimbursed for treatment without a refund for the animal. The game is simple- you keep the animal or you keep your purchase money. One or the other, the end.

That is why I have been defending LLLReptile. Because despite the fact that this business works like I have said above, they are not only offering to let you keep the animal AND get a credit for the animal and the shipping but they also offered to send you treatment (mite spray). That makes them a really good place to buy from. Because all of the major suppliers of reptiles have bad things happen like this, every single one of them. But instead of just shrugging and saying "sh*t happens", they're bending over backwards to help you out, even though they are fully protected legally by the TOU you agreed to when you bought from them that said they wouldn't do any of that for you.

So no, not an inside job. Just common sense.

 

[Lucille]

There is a lot of people in here quick to take their side.

They dropped the ball sending out that snake. But then they offered 1) store credit = mite spray or 2) a complete refund if you send back the snake. Those are decent offers.

EVERYONE is pointing this out again and again, and then you follow up again and again with your original beef, but now seasoned with oblique unflattering references to us because we don't agree with you.

It is one of those endless loops.

 

[BeauBoi]

I am just wondering how many of you people in here are Selling to LLLreptile? There is a lot of people in here quick to take their side. When I was the one that got shipped a animal with mouth rot and Mites to begin with.The animal in question has even been compared to can foods in a above post. I even said in a post a few pages back that I would wait and see how the animal turned out before settling up with LLL and I am still getting flamed. Never once have they offered me a refund of cash of the price of the animal, only their offer of in store credit. They only offered me a full refund if I would send it back.If some of you here think I am trying to get something for free why even reply. If anyone would be getting something for free it would be LLL. The free vet care, I did take this snake to the vet you know. I have money invested to do I not? I have put everything out in the open I am not trying to hide anything. If you people could see the animal in person. I think you would have a different tone. This snake is not a baby he is over 4ft long give or take I have no exact measurements. I am just trying to figure out how this snake would have got over looked if they look over their animal's like they say before they ship them. You can see his mouth from 5ft away and tell something is wrong.

I have never sold to LLL, nor have I ever purchased from them. I JUST started breeding ~2 years ago and only have 4 adult breeding pairs, so I haven't sold to very many people period, much less sold wholesale.

However, I have been a business owner for 11+ years, and I deal with the public daily. If someone purchased a product from me and then complained that the product was defective (be it a stereo, a snake, or a HAMBURGER) I would offer to refund them when they returned the product. If they wanted to keep the product and still wanted a refund? I would tell them to take a hike.

~Beau

 

[BeauBoi]

And wether you like it or not, this is a BUSINESS. These animals are PRODUCTS. You don't get to keep the products, keep your money, and force the seller to fix the product. It doesn't work that way, no matter how much you think that it should.

~Beau

 

[Mistyck]

I am listening, but some of you are quoting my words different than the way I used them on some things. Like below

I did not ask to keep the snake and for them to pay vet bills and give me my money back. I just did not say this to them like this.

So they have been quoting your exact words differently than the way you used them? Seems to me everyone who has quoted something has used your exact words in quotes the way you wrote them.

You asked to keep a snake, get a cash refund, and treatment for the mites.

Sorry but that just is an unrealistic expectation. Correct me if I am wrong, but that is how I am reading what you originally asked for in emailing them.

Yes this is what I did ask for. Not so much the way your wording it. But yes and you tell me what is unrealistic about this??

You just said that's what you asked for but then you contradicted yourself and said "Not so much the way you're wording it." It can't be both. It's either one or the other, and if you're asking to keep the snake, get a cash refund (which they don't offer, it's in their TOS) and get treatment for the mites, then you are being wholly unrealistic.

I am just wondering how many of you people in here are Selling to LLLreptile? There is a lot of people in here quick to take their side.

Classic defense...Yes everyone who has written a response on this thread sells to LLL Reptile. Yes, let's just throw that theory out there in the wind because you're not getting the responses you like. So let's try to throw some deflection off of your asinine responses to everyone's opinions.

When I was the one that got shipped a animal with mouth rot and Mites to begin with.The animal in question has even been compared to can foods in a above post. I even said in a post a few pages back that I would wait and see how the animal turned out before settling up with LLL and I am still getting flamed.

That's because it is a BUSINESS! A business is not going to sit around on their hind end and wait for you to decide down the road. They gave you options, and you are choosing not to take any of them. Which means you are being a difficult customer. Just because you don't like the options you are given doesn't mean they haven't given you any.

Never once have they offered me a refund of cash of the price of the animal, only their offer of in store credit. They only offered me a full refund if I would send it back.If some of you here think I am trying to get something for free why even reply.

THEY DO NOT OFFER CASH REFUNDS! WHAT PART OF THAT DO YOU NOT UNDERSTAND!?!?!?! In their TOS they clearly say that they DO NOT offer cash refunds, only IN-STORE credit!

Why should they offer a full refund if they are not getting the snake back? Why should you get to keep the animal and get all of your money back? What business sense is that?!

BECAUSE YOU ARE TRYING TO GET THE DAMNED SNAKE FOR FREE! Why else would you keep saying that you won't send back the snake but expect a full refund and/or them to pay for the vet bills?!

YOU chose to take that animal to a vet instead of sending it back to LLL Reptile. YOU chose to incur those fees, not LLL Reptile. YOU are the one being unreasonable with everything you are demanding from them. You CANNOT demand for them to refund you, and let you keep the snake. It is not REASONABLE! Not to mention that they don't do that per their TOS!

If anyone would be getting something for free it would be LLL.

Bull How the heck are they getting anything for FREE when you're giving them bad publicity, and YOU want to keep the snake and get a CASH refund?!

The free vet care, I did take this snake to the vet you know. I have money invested to do I not?

YOU SHOULD HAVE SENT THE SNAKE BACK TO LLL REPTILE BEFORE INCURRING THE VET FEES! PERIOD! Instead of taking it upon yourself to incur those fees, you should have gotten a hold of LLL Reptile and gotten things arranged with them before incurring those fees that you're so pissy about!

I have put everything out in the open I am not trying to hide anything. If you people could see the animal in person. I think you would have a different tone. This snake is not a baby he is over 4ft long give or take I have no exact measurements. I am just trying to figure out how this snake would have got over looked if they look over their animal's like they say before they ship them. You can see his mouth from 5ft away and tell something is wrong.

Then you should have contacted LLL Reptile and asked them what you needed to do in the FIRST place. You aren't trying to hide anything, that's for certain. You're just acting like everyone else is wrong with their opinions and you're owed the world for it. Life does not work that way!

 

[BeauBoi]

FURTHER, the refund of Store Credit and NOT Cash is what YOU AGREED TO in the TOS at the time you purchased the snake!

You do not get to agree to a LEGALLY BINDING CONTRACT and then decide to change the terms of the contract later!

Yes, YOU ARE BEING UNREASONABLE.

~Beau

 

[Big Borg Reptiles]

I am just wondering how many of you people in here are Selling to LLLreptile?

Couldn't be that you're wrong, we must all be disagreeing with you because we're in cahoots with LLL! Red alert everyone, he saw through our guise!

 

[juliasara]

I've never sold to LLL and if you look up the other post I had a semi negative experience with them and posted it there. That being said you really should sit and read everything here again. I'm not trying to defend LLL but at the same time I'm definitely not going to defend you. You are extremely unreasonable. They have been more then fair. You honestly sound like a child that isn't getting their way. Just because they won't do every little thing you want doesn't make them bad or deserve the title of this thread. So should everyone who's ever made one mistake be shut down? Like it's been said quite a few times, we all make mistake. It's how we handle them that speaks about our character and imo LLL handled this situation extremely well. Since you still don't seem to be grasping what everyone keeps saying I'm going to go back a step and ask if you understand what TOS stands for and how they work.

 

[sidewinder107]

FURTHER, the refund of Store Credit and NOT Cash is what YOU AGREED TO in the TOS at the time you purchased the snake!

You do not get to agree to a LEGALLY BINDING CONTRACT and then decide to change the terms of the contract later!

Yes, YOU ARE BEING UNREASONABLE.

~Beau

I here what you are saying but where does it state in that contract the animal will (not) be healthy. Guaranteed healthy it says.That contract was broke the moment they sent me the animal was it not??

 

[tim brophy]

Sidewinder, cut your losses and take the store credit. This company has lots of herp related equipment, caging, books, thermostats, etc. Move on. They have something you can use.
However, it is always a good idea to develop a relationship with a private breeder and buy directly from them. In this era of social media, it is really convenient to identify a breeder who has the boa you want. Buy from the guy who breeds the animals. The guy who will offer you advice after the purchase. Lots of excellent boa guys out there. Big stores like LLL, Big Apple, etc. are great for equipment and caging, but not so much for the animals.
Good luck.

 

[MrTPlush]

So instead of asking for clarification on their TOS if they sent a sick animal you just ASSUMED things and sent it to a vet? I feel less bad for you every second. Seems like you are just trying to find new excuses that you haven't used yet. An sensible person would realize if they sent a sick animal it probably doesn't need to be healthy if returned.

I also think you are overreacting about the snakes condition too. You act like it is on its death bed hanging on by a string. It would be back in LLL Reptiles hands in under 24 hours if you shipped it back. Pretty sure it would end up just fine.

 

[juliasara]

I here what you are saying but where does it state in that contract the animal will (not) be healthy. Guaranteed healthy it says.That contract was broke the moment they sent me the animal was it not??

Where in the TOS does it say, if we send you an unhealthy snake we are breaking our own contract and you get to keep said animal and get your money back?

 

[BeauBoi]

I here what you are saying but where does it state in that contract the animal will (not) be healthy. Guaranteed healthy it says.That contract was broke the moment they sent me the animal was it not??

My Lord! Smdh! You really don't know what a TOS is, do you? A TOS is what they will do if the animal doesn't arrive "guaranteed healthy" (and/or if other problems occure).
YOU SIGNED IT WHEN YOU PURCHASED THE ANIMAL.

They have already agreed to give you MORE than what is stated in their TOS, and you STILL are not happy!

I regret reopening and looking at this thread again this morning. You are giving me another headache. I am out.

~Beau

 

[zovick]

William, if a store credit is the only way to get any money back without returning the snake, why not just take the store credit LLL offered and use it to buy another identical snake as someone else also suggested? You would then only be out the cost of the second shipping charge plus the vet expense (which you are going to be out anyway), but you would essentially be getting two of the snakes for the price of one. That isn't a bad deal for a $200 animal IMHO, plus if you don't want to keep two of the same snake, perhaps you can keep the one you like best (after they are both in good shape), and sell the other one of them privately for more than you paid and recoup some of your costs.

Also just to be clear, the vet bills are not part of what I mean when I say "your costs" above. Those bills are yours alone no matter what you do. By costs, I mean the $200 and the two shipping charges. Any amount you could get for the snake you sold could offset some or all of those amounts.