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Bad Guy Bean Farm Bad News

Mckenzie_river_reptiles said:
Brett, I'm glad you worked it out. You slandered Giovanni's name by coming on here and screaming that you got jammed.

I also talked to Giovanni and your billing info was not matching up...it was a simple fix.

The money never went to Giovanni's account, but was in limbo.
Click to expand...


Thats fine I am happy to have my money back but, I buy and sell stuff online all the time and never had this sort of thing happen. I am not trying to drag someones name through the dirt. I just had an issue that was not getting corrected so I came here for help. I am curious as to why they are telling you about my personal transation with them. Who are you to point fingers I did nothing wrong by using the BOI to sort an issue thats what its for.
 
Brett Boller said:
Thats fine I am happy to have my money back but, I buy and sell stuff online all the time and never had this sort of thing happen. I am not trying to drag someones name through the dirt. I just had an issue that was not getting corrected so I came here for help. I am curious as to why they are telling you about my personal transation with them. Who are you to point fingers I did nothing wrong by using the BOI to sort an issue thats what its for.
Click to expand...

Yes, that is what the BOI is for. Now that it is sorted out and nether party was at fault, I believe you owe the Bean Farm an apologue for bringing this to the BOI. You could have talk to the owners before this was brought here. After all they did apologize to your wife.

David
 
Some payment info that some customers may not be aware of...

This may or may not apply in this particular case, but is good info to get out to buyers. Many customers don't realize what happens if they pay by PayPal, and send it to an email address that is misspelled by even one letter or character. In that case, the customer will receive an email receipt via PayPal that looks like the payment has gone through. But the seller will not receive any notification or payment. It has caused some communication problems several times for me over the last few years. So it would be prudent for customers to send a separate email to sellers to make sure the payment has gone through so it can be fixed right away if there is a problem. Payment through other means (than PayPal) via email may also present the same potential problem.
 
go_topless said:
Yes, that is what the BOI is for. Now that it is sorted out and nether party was at fault, I believe you owe the Bean Farm an apologue for bringing this to the BOI. You could have talk to the owners before this was brought here. After all they did apologize to your wife.

David
Click to expand...

:iagree:

You wouldn't like it if someone started a post about you,
as in, Brett Boller Bad News
(unless it turned out this way!)
 
he doesnt owe them an apology .. yes neither party was directly at fault but the treatment his wife got when trying to fix the problem was not appropriate and the fact that apparently Bean farm was discussing his personal dealings with someone who had no business knowing what was going on to such details ,
he did what was needed on his end ,
he didnt bash them nor did he ever slander their name . he just posted his situation like anyone would do .. the only apology thats is needed ( AND WHICH WAS DONE ALREADY BY THE OWNER ) was for the treatment that was given to them when they tried to find out what was going on ..


the BOI's purpose is for this very reason and to find out others dealing with people . his post was warranted .. he doesnt owe anyone anything he did nothing wrong ..if he gives 1 to bean farm then so be it but hes not obligated to do so
 
TheVipersHouse said:
he doesnt owe them an apology .. yes neither party was directly at fault but the treatment his wife got when trying to fix the problem was not appropriate and the fact that apparently Bean farm was discussing his personal dealings with someone who had no business knowing what was going on to such details ,
he did what was needed on his end ,
he didnt bash them nor did he ever slander their name . he just posted his situation like anyone would do .. the only apology thats is needed ( AND WHICH WAS DONE ALREADY BY THE OWNER ) was for the treatment that was given to them when they tried to find out what was going on ..


the BOI's purpose is for this very reason and to find out others dealing with people . his post was warranted .. he doesnt owe anyone anything he did nothing wrong ..if he gives 1 to bean farm then so be it but hes not obligated to do so
Click to expand...

Shawn,

We will have to agree to disagree. I just feel as if Brett may have jumped the gun coming to the BOI. As far as the Bean Farm being rude, we don't know who was rude first or what was said. I find a lot or the time people that think they have lost money or been scammed, are not always in the best of moods. This may or may not be the case here. About Bean Farm discussing his personal dealings with someone else, that was after the thread was started. I'm not saying it was right, but it is not why the thread was started.

David
 
I'll agree to disagree on that 1 with ya .
the personal details issue:
No it wasnt part of the started thread but it in fact shows something about business on their end :NoNo:. which im sure most are now glad to know ..

jump the gun :
he tried to handle things and got rude treatment for his effort , so he posted his experience on BOI .
so i dont think he really jumped the gun ..

he did what he felt he needed to do . which is what 90% of the people who use BOI do . (not defending what people post just my observation )..
they do what they feel they need to do .


right or wrong , he had a legitimate reason for his post .


i have seen people post on BOI for lesser things ...
like i said
he had a problem he tried to deal with it didnt get anywhere , so he came here and posted his problem with the rest of us ..and then went another direction and it got resolved ..


like other things everyone is entitled to their opinion about things ,
so i will agree to disagree ..:thumbsup: :D
 
TheVipersHouse said:
jump the gun :
he tried to handle things and got rude treatment for his effort , so he posted his experience on BOI .
so i dont think he really jumped the gun ..

Shawn, you really don't know, either do I or anyone else on here if he was treated rude! We only heard one side of this story, and that was Brett's side.

As stated before, I have known both of the owners of the BeanFarm for many, many years and I have never known them to be rude or disparaging to anyone, esp. customers.

Yeppers, Brett definetly jumped the gun on this one, that's my 2 cents on this subject, and I'd suggest you deposit it in your bank.

Randal
Click to expand...
 
just cause your friends with the owners really dont mean anything ..he never said it was the owner that was rude he said when his wife called the person that answered the phone was rude .
i know when i have called before about orders i placed i never spoke to the owner , it was always staff that answered the phone . so your point about knowing the owners has no bearing on what their employees can be capable of ...

and only reason its 1 sided is because Bean farm i would guess is declining to appear here and post ..(not saying anything bad about that or them) but i have heard alot of people saying 1 sided story ,and its not his fault they havent posted anything ..

i have no problem with bean farm i wouldnt hesitate buying from them again . but again its not about me or you or anyone but Brett and his wife and their experience they had with them ..
 
TheVipersHouse said:
I'll agree to disagree on that 1 with ya .
the personal details issue:
No it wasnt part of the started thread but it in fact shows something about business on their end :NoNo:. which im sure most are now glad to know ..

jump the gun :
he tried to handle things and got rude treatment for his effort , so he posted his experience on BOI .
so i dont think he really jumped the gun ..

he did what he felt he needed to do . which is what 90% of the people who use BOI do . (not defending what people post just my observation )..
they do what they feel they need to do .


right or wrong , he had a legitimate reason for his post .


i have seen people post on BOI for lesser things ...
like i said
he had a problem he tried to deal with it didnt get anywhere , so he came here and posted his problem with the rest of us ..and then went another direction and it got resolved ..


like other things everyone is entitled to their opinion about things ,
so i will agree to disagree ..:thumbsup: :D
Click to expand...


I agree and I certainly am glad to know!:thumbsup:

Business is business and Personal is personal. The one that stuck his nose where it didn't belong should have been shown the door, or should have kept his mouth shut and simply encouraged his friend to rectify the matter. It was unnecessary to blow one's own horn about inside information (I hope you didn't see credit card info). If I were having an issue with any business, it is my right to air my grievance. The BUSINESS on the other hand has no right to air my business unless it's in the same venue that I choose and then they are not supposed to reveal personal information...they can only confirm or prove that payment wasn't received and the issue of rudness was addressed.

Anything else is out of line, imo.

The Business could have come here and explained their side of the story....but by bypassing the venue chosen by the customer and instead going to a PERSONAL friend and airing their side of the story it displayed a lack of ethics.


I am not trying to be rude here.:)
 
BTW: I have NO problem with Bean Farm. I am a loyal customer..but if you the type that gets into personal business of their customers..I will certainly think about taking my business else where.

You are not helping their cause IMO, you would be best served to be quiet. The issue is resolved the parties are satisified, and the fact that Bean Farm shared customer information with you should have remained your deep dark secret.
 
This issue was not made concrete until now...

We were just taking his word for it. The reason I cantacted Giovanni is simply to get more info and to make the thread known to Giovanni. I was informing people of the situation...this info is not persoal once it is brought on the BOI. It is essential..at least that's how I understood it.

Giovanni is a friend and so I believe I did have some bussiness in asking him what was up? And at the very least making this thread known to him.:shrug01:

Giovanni asked me to post both of his e-mails to me. Note I cannot post it in the correct format...I use GMX mail. I can e-mail the messages to my yahoo account and then post them if you want them in the correct format.;)

"Luc, thanks. We get customers once in a while that do not understand how online processing works. Our site is set up to void all orders that do not match the billing info. We have this to protect against fraud.

This customers order was never made, but the banks put a hold on their card. Not us but their bank. There is nothing we can do, if they would have the correct billing info on the order it would not happen. We don't have part on these instant voids, but banks will hold the money for up to 3 days.

Just one of those things, you can try hard to please and there is no pleasing. All we can do try hard. We cannot please everyone even when we try.

Thanks again, Giovanni"

Here is the latest one:

"Luc,
Yes, please do post either of our messages back to you. What happened was our shopping cart credit card processor is very sensitive and if every thing doesn't match it won't process the order. I don't know exactly what happened in her case but what we saw was that her order was incomplete and that we had not received the funds so we assumed it was an error on her part. When she called me she was already very angry and accused us of holding her funds. I was very frustrated with the situation after having researched it in depth and found only that her order was incomplete and my credit card processor was saying we did not have the funds. We did research it further and discovered even though the transaction did not have an authorization number we were able to credit her. I don't know why her transaction was suspended but it was nothing that we did ourselves. I have already spoken to her and rectified the situation. People don't realize how on-line ordering works and they think every company that is on the internet is out to rip them off.
Thank you again, Luc.
Paula Fagioli
The Bean Farm"
 
The bean farm was not sharing any exorbant amount of info...They were infroming me so I could inform you. ;)

Don't know why they did it this way...but I don't think it was a TERRIBLE thing.

AND the bean farm name was slandered by saying " The Bean Farm (bad guy)"
 
ok so let me get this straight cause now im a little concerned .
they need you to speak for them ?
this issue deals with them i cant understand why they did not come here themselves to clearify anything ..



not attacking just unclear as to why they cannot come and speak for themselves .


and on a side note ,it dont matter whats posted here , their personal refferences and personal details of transactions are not topical debates , regardless of the situation that kind of info should not be shared with anyone other then the person purchasing and the business selling .. freinds of the business are not and should not be privy to that kind of information .
 
I agree, I personally think it's a fairly big concern that Bean Farm was sharing information about another person's transaction with someone else. And why can't he post himself, rather than having Luc do his posting for him? I'm not trying to say anything against Giovanni or Bean Farm, I've been very satisfied with them and will likely order from them many times in the future, but I don't think it's good business practice to do what he did.
 
LOL I guess I did get chuck on my ___...I'm pretty good at that. ;)

I don't know why they asked me to do it...maybe as a favor. I just made them aware of it and they told me what happened. I asked to post there e-mail for a clarification...

Sorry if I P.O.ed anybody...but I don't think the bean farm meant any harm nor did I. ;)
 
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