• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Info Just got this from SYR

im confused, about fedex, i went to 3 different fedex shipping facilities to ship out a snake about 2 weeks ago, and they said, they absolutely do not, ship snakes whatsoever, and it was fedex policy. so, were all three establishments lying to me for some reason. i even asked them point blank, what if i get certified with them, they said the exact same thing, with the robotic way, we do not ship snakes of any kind whatsoever
 
Ah HAHAHAHAHAHAHA!

That is just too much BS, I have to break my no posting mode :lol01:

Name one Kevin. Name one. One instance of missing animals. One instance of "sold or given to a pet store".

We have had 2-3 flagged snake shipments PER WEEK! Perhaps 200 in the past year. We have gotten every one immediately rectified and back on scheduled delivery, right back on time. Such is the power of a snake exception and a quick phone call.

So name one! You sling innuendo and accusations, right? Certainly not JUST to be a hero, right? There is SOMETHING to them, right?

Name one...

I have had enough of your BS, and that of TripleMoons. This is all complete bunk. You have no facts, no proof, nothing. Just hate and whining. I have had the snake exception visually verified because you wouldn't shut up. But you "won't" visit another forum to see the verification? Come on...

Now I HAVE THE SIMPLE YES or NO QUESTION. And it is so ironic I actually did LOL.

You AND TripleMoons are aware of the B2B requirement for FedEx. Have you, yes or no, ignored that policy and shipped to a residence? That would include a home business, as per FedEx policy, and that is also not allowed.

Yes or no?

From TripleMoons site:

"TME ships FedEx Priority Overnight directly to your door for all live animal shipments."

You both will answer honestly, right? Yes or no? Do you ship to a residence?

You crusaders haven't shown a single instance of SYR violating policy, but now the tables have been turned. I didn't open this door, you guys did, keeping a nonsense thread alive. I have proven our integrity, again and again, now stand up for yours. :shootfoot
 
Hey Robyn, one question, and you can answer me in an email or PM. I didnt want to bother you right now due to all of the emails you must be receiving right now. My Albino boa that I shipped from Norman, Okla to Pa. if I remember right, did it end up getting flagged and sent down to Dallas or was it REALLY misrouted? I just want to satisfy my curiousity.
 
robyn@Pro Exotics said:
Ah HAHAHAHAHAHAHA!

That is just too much BS, I have to break my no posting mode :lol01:

Name one Kevin. Name one. One instance of missing animals. One instance of "sold or given to a pet store".
Click to expand...

Actually Robyn... I can name two... because they both reside in my collection now. Madagascan Giant Hognose. Although they were confiscated and turned over to a pet store by FedEx... not UPS. Why would I think UPS didnt have a similar policy. What else would they do with animals that were illegally shipped. Deliver them?

I purchased them from the pet store and when I asked if he could get some more... he told me how he got these.
 
Mis-routings and all other exceptions happen 2% of the time. Standard industry number. We see 0-1 mis-routs a week. Adds another day to delivery (and we refund full shipping), but I can't think of a single incident (in 30,000) where mis-routing caused a DOA. One day late, yep. But that doesn't equal any kind of confiscation, just the wrong conveyor belt at the hub, onto the wrong plane : )
 
Southern Wolf said:
Actually Robyn... I can name two... because they both reside in my collection now. Madagascan Giant Hognose. Although they were confiscated and turned over to a pet store by FedEx... not UPS. Why would I think UPS didnt have a similar policy. What else would they do with animals that were illegally shipped. Deliver them?

I purchased them from the pet store and when I asked if he could get some more... he told me how he got these.
Click to expand...

Confiscation by FedEx of a technically venomous species, that is your evidence of UPS and SYR confiscations? :rotflmao:

Neither service ships venomous, and neither will return your venomous shipment to you. Try again. And answer the Yes/No question.
 
robyn@Pro Exotics said:
Name one Kevin. Name one. One instance of missing animals. One instance of "sold or given to a pet store".

We have had 2-3 flagged snake shipments PER WEEK! Perhaps 200 in the past year. We have gotten every one immediately rectified and back on scheduled delivery, right back on time. Such is the power of a snake exception and a quick phone call.

So name one! You sling innuendo and accusations, right? Certainly not JUST to be a hero, right? There is SOMETHING to them, right?
Click to expand...

Perhaps you should look up my last reptile related shipment from SYR over a year ago? Day one...Package refused...Your staff said they fixed the problem, told the shipper to lie about the content and ship the next day...Day two...Snakes shipped out again, confiscated and sent to animal control...Or was that whole debacle forgotten?

I think Kevin was just taking a guess about what happens after confiscation...Not stating fact...I'm sure one of those two things would be possible if an animal got confiscated between destinations and their was no way to retrieve them from animal control.

robyn@Pro Exotics said:
You AND TripleMoons are aware of the B2B requirement for FedEx. Have you, yes or no, ignored that policy and shipped to a residence? That would include a home business, as per FedEx policy, and that is also not allowed.

...

You crusaders haven't shown a single instance of SYR violating policy, but now the tables have been turned. I didn't open this door, you guys did, keeping a nonsense thread alive. I have proven our integrity, again and again, now stand up for yours.
Click to expand...

I have not knowingly shipped a snake to a home address. I'm not aware of how to verify an address is zoned commercial, though that is a very good point. Could it have happened, absolutely.

What exactly does that have to do with your staff telling your customers to lie to UPS about the contents of their packages?




Robyn, I use your service. Primarily for non-reptile shipments, but I still use you. I like your interface, I like it a lot. I don't like your lack of educating your users or your staff telling people to lie about the contents of packages and I don't like how crap isn't together with UPS and major mistakes are being made which put animals at risk. It not that hard to provide a waiver (not all the in's & out's, just a simple waiver like FedEx) to include with shipments.

I'm afraid the word of your friend/sponsor is not good enough for me. Being that you burned your bridges with Rich, I don't see you finding anyone notable willing to read your waiver and verify it with their word.
 
jendee said:
which is why later I demanded a full refund and got it LOL!!
Click to expand...

Actually the report is that you were not able to leave your house to drop off your package and THAT is why you were issued a full refund, because your package couldn't get into the system. The plant part is a negatively creative embellishment though, I suppose.

Oh, the driver we sent for pickup wouldn't take it because that was JUST as the policy change came through, last week.

I'm sorry we couldn't get your package into the system, but the events are not actually as exciting as Lacey Act violations or lying about package contents, WHICH WE HAVE NEVER SUGGESTED.
 
robyn@Pro Exotics said:
And I call BS again. Who told them this? When?
Click to expand...

I shipped out snakes on tuesday with a pick up. The ups driver came and picked with up at 8 am!! So I told him he would have to back later bc they were reptiles and I didnt want them hanging out in the truck all day. He asked what kind (silly me thinkin syr can ship reptiles through upsand also states to have it marked on the box) Told him what was gonna be in the box. He left came back an hour later refusing to get the boxes telling me ups does not ship snakes.
I called SYR, was told it happens often please drop it off at a staples and be very discreet about it, if asked live plants.
Once your box is scanned in We will give you a full refund.
I could not get a ride to staples in time so I called ups to try and work it out with them since SYR still claimed they have a contract for snakes with ups..so I asked for the main hub in dallas everyone there told me yes they have a contract with syr no it does not include snakes.
So I ened up droping off my boxes and lying to ups..as the ups man put my 15 ib female adult boa on his shoulder proceeded to walk to the back of the store and drop her with a thud from his 6ft shoulder to the cement floor!!
first time shipping with SYR and wont do it again, No reason to have to say live plants when I have a company available who does it legally!!
 
No one ever said to lie, it has never happened, and I think you know it. You took a recommendation of "don't flaunt your reptile shipment to the phobic public" and you created your own conspiracy fantasy around it and ran with it, and continue to :)

And your "confiscation" was back in safe hands the next day. All animals safe. That was in our first month of operation. Yep, policy wasn't widely known. But animals safe, and not confiscated.

But come on, 200 other "confiscations", right? Where are they? You are full of it. You also know that.

Oh, and smooth on the ignorance plea. I guess.

You bait bait bait, hate, then still use our service? Befuddling as well.
 
robyn@Pro Exotics said:
You crusaders haven't shown a single instance of SYR violating policy, but now the tables have been turned. I didn't open this door, you guys did, keeping a nonsense thread alive. I have proven our integrity, again and again, now stand up for yours. :shootfoot
Click to expand...

How about violating federal law.

http://www.youtube.com/watch?v=BkV2-VtKqGo&feature=related




Option One from 50 CFR 14
(guidelines of the labeling requirements mentioned in the Lacey Act)

(i) Conspicuously marking the outside of each container or package containing fish or wildlife with the word “fish” or “wildlife” as appropriate for its contents, or with the common name of its contents by species, and

(ii) Including an invoice, packing list, bill of lading, or similar document to accompany the shipment which accurately states the name and address of the shipper and consignee, states the total number of packages or containers in the shipment, and for each species in the shipment specifies:

(A) The common name that identifies the species (examples include: Chinook (or king) salmon; bluefin tuna; and whitetail deer) and whether or not the listed species is venomous; and

(B) The number of that species (or other appropriate measure of quantity such as gross or net weight).

The invoice, packing list, bill of lading, or equivalent document must be securely attached to the outside of one container or package in the shipment or otherwise physically accompany the shipment in a manner which makes it readily accessible for inspection
 
Jendee, that happens both ways (UPS and FedEx) there's many threads on the shipping forum where people complain about their packages getting rejected at the counter even if they are certified.

Robyn, I really hope you bring SYR back. It is a very good tool for our hobby. Not to mention that UPS will soon have a misload/mis-soart proof system nation wide. There's one going on at my hub where misloads are detected as soon as a loader scans it which in result will yield to an almost problem free shipment
 
Discreet? Yep. Lie? NO. Plants? NO.

How long is a 15ft boa?

We DID ship snakes under proper policy with a snake shipping exception. That policy was changed last week. The same day you shipped your snake.
 
robyn@Pro Exotics said:
No one ever said to lie, it has never happened, and I think you know it. You took a recommendation of "don't flaunt your reptile shipment to the phobic public" and you created your own conspiracy fantasy around it and ran with it, and continue to :)

And your "confiscation" was back in safe hands the next day. All animals safe. That was in our first month of operation. Yep, policy wasn't widely known. But animals safe, and not confiscated.

But come on, 200 other "confiscations", right? Where are they? You are full of it. You also know that.

Oh, and smooth on the ignorance plea. I guess.

You bait bait bait, hate, then still use our service? Befuddling as well.
Click to expand...


Your always gonna say Im lying!! You dont know what your employees say! Maybe you wouldnt suggest someone to lie. but the person I talked to did or maybe it was you who I talked to I dont know. It was a female, Your just trying to make your business look in the right, but honey your being very unprofessional on a public forum in handling this matter...losing customers as you speak and as the truth comes out :) Im not the only one with this story.....humm is it a conspiracy are we all lying to take syr down, no that would be stupid because syr is helpful and cheap but...illegal and unethical.
 
robyn@Pro Exotics said:
Discreet? Yep. Lie? NO. Plants? NO.

How long is a 15ft boa?

We DID ship snakes under proper policy with a snake shipping exception. That policy was changed last week. The same day you shipped your snake.
Click to expand...


Well y is there soo many other people with the same story.
I didnt say 15 ft, I said 15 IBS....the boa was 6 ft
 
robyn@Pro Exotics said:
No one ever said to lie, it has never happened, and I think you know it. You took a recommendation of "don't flaunt your reptile shipment to the phobic public" and you created your own conspiracy fantasy around it and ran with it, and continue to
Click to expand...

You keep saying that, but customer after customer after customer comes forward and says the same dang thing! But we're all lying, right? :rolleyes:

robyn@Pro Exotics said:
And your "confiscation" was back in safe hands the next day. All animals safe. That was in our first month of operation. Yep, policy wasn't widely known. But animals safe, and not confiscated.
Click to expand...

Safe? Several of them DIED because of all of that crap that went down. Yeah, thanks for the "safe" reptile shipment. They were without heat for several days because SYR didn't have their act together...72hrs because of the two shipping attempts and confiscation...Then another 72 hours before they could be shipped out by Char's acquaintance the following week.

robyn@Pro Exotics said:
But come on, 200 other "confiscations", right? Where are they? You are full of it. You also know that.
Click to expand...

I never said anything of the sort. Perhaps you need to read before you post?

robyn@Pro Exotics said:
You bait bait bait, hate, then still use our service? Befuddling as well.
Click to expand...

Well, apparently customers having concerns and being frustrated with no answers isn't on the up and up with SYR, so evidently I won't be using your services anymore. Way to run a business, Robyn. :thumbsup:
 
As to shipping business to business.... I can not go around and check to see if everyone that purchases from me has a valid business license or DBA.

I can however mark my packages in compliance with federal law. I am certified and therefore I dont have to worry about

"don't flaunt your reptile shipment to the phobic public"
Click to expand...
 
Hey Kevin, your particular silence is deafening :)

We suggest folks comply with the Lacey Act however they see fit. It is vaguely written, and we have had a legal team go over it, to no definitive avail.

Direction like "readily accessible for inspection" is very generic and open to interpretation, one common interpretation of which is immediately accessible within the flap of the package. That is what we show in the video. Thanks for deflecting though :)

Why is it that I have to follow the rules of YOUR IMAGINATION and PREFERENCE but you don't have to follow the FedEx rules?
 
Back
Top