Alexandrina
New member
I would like to warn people about this guy. I ordered fruitlfies and mite liquid from him. Because of the cold weather it took a very long time for him to ship. I will have to check my records but I believe it was over a month. Apparently he refuses to use heat packs and will only ship if it is warm. (If too much time has gone by you can't get a refund from Paypal, so that may also be a factor in why he delayed a large order.)
After the long wait the flies arrived but many were dead. The fly containers were ice cold. I emailed him about the DOAs and he said he'd send replacement flies as soon as it warmed up. I thanked him and waited, and waited, and waited. After a month or month and a half I realized he wasn't sending replacements so I finally emailed him. He ignored the email. A few weeks later I emailed again telling him that if he wasn't going to send the replacement flies he needed to refund part of my money. He responded with a rude email. He claimed he wasn't getting his emails and that was the first he'd heard from me. (yeah, right). He insulted me and called me immature for asking for a refund. I replied and told him I shouldn't have to remind him to send replacements, he should keep up with his business obligations on his own, etc...
He then replied that he wasn't going to send replacements and that he would no longer accept emails from me.
IMO, he is unprofessional and incompetent. I also feel he is highly unethical. I feel that he is not someone who is safe to do business with. I have all email correspondences if anyone wants to see them. There are a lot of them so I am not sure whether I should post them all here. He was constantly losing track of my order and having to be reminded of things. (It felt like talking to someone with Alzheimers.) He doesn't seem to keep track of correspondences or orders and has to be constantly reminded of who you are and what you ordered. There were also a number of times he ignored my emails and I would have to send another one to get a response. It became a bit annoying to deal with him because he wasn't keeping track of anything. To be honest, I began to feel like I was doing his job for him.
I will post one email chain in which he agreed to replace the flies and then backed out after I lectured him about his sloppy business practices. The email I sent him to notify him of the DOA's is not in this chain. For some reason he replied to a different email to let me know he would replace the flies. I can post the notification of DOA's if anyone wants to see that.
(That email is referenced in one my replies towards the bottom if you'd like to see what I said when I notified him of the DOAs and the dead flies in the bottle of mite killer)
The following emails are a bit out of order because he replied to an older email, I then responded to the same chain of emails hoping to help him keep track of the other correspondences. (obviously he didn't expand the chain and read that he had already agreed to replace the DOAs). You can check the dates to see what was sent when, but if it is confusing I can break it up and post it in chronological order.
________________________________________
JERRY TRESSER <[email protected]>
to me
date Tue, Feb 15, 2011 at 3:13 PM
subject DOAs
Once the weather improves, we will send additional flies. Under these circumstances we did the best we could. Jerry
JERRY TRESSER
-------Original Message-------
From: me
Date: 2/13/2011 6:58:19 PM
To: JERRY TRESSER
Subject: Re: ORDER
Oops, sorry. I thought it was Monday. I wanted to know when it shipped because I need to go to the grocery store and don't want to be gone when it arrives.
On Sun, Feb 13, 2011 at 5:54 PM, JERRY TRESSER <[email protected]> wrote:
The post office is closed on Sunday's Your order is being shipped tomorrow., JERRY
-------Original Message-------
From: me
Date: 2/13/2011 5:55:00 PM
To: JERRY TRESSER
Subject: Re: ORDER
Did you mail out my order today?
On Sun, Feb 6, 2011 at 4:27 PM, I wrote:
It looks like bad weather again, sadly. My back porch roof collapsed a couple of hours ago from the weight of the snow. Luckily it didn't break my glass doors but it destroyed a bunch of stuff on the porch. It's a mess. From what the forcast says, we may get more snow in a couple of days and the nights will be below freezing for a while. I don't know if the fruit flies would make it okay if we heat pack them real well or not. What do you think?
http://www.weather.com/weather/tenday/74011
On Sun, Feb 6, 2011 at 3:56 PM, JERRY TRESSER <[email protected]> wrote:
Please let me know the weather conditions for the next 3 days. JERRY
JERRY TRESSER
Reply
me
to JERRY
show details Feb 15
Thanks, I appreciate that. I ordered a lot in case of deaths, so I have enough to give the frogs and baby tarantulas a good feeding today. I am going to keep the vials like you suggested and hope more hatch out and take at least one full vial and start up some other cultures. Hopefully I'll have enough cultures going soon to keep the critters all fed. Luckily my frogs were little fatties before my fly shortage happened so they didn't die of starvation, although they lost quite a bit of weight. I think they'll recover if I can get a good supply of flies going again.
On closer inspection of the Tedion it was one casing and one fly, not two flies. Most likely an escapee somehow got into the bottle or the cap and cocooned itself. It probably drowned when you filled the bottle. I'm thinking the liquid should still be safe to use. Thanks for the instruction sheet.
Reply
me
to JERRY
show details Mar 19
Hello again. I think the weather should be warm enough for you to mail me the replacement flies. Let me know when you send them so I can make sure I'm home. Thanks.
Reply
me
to JERRY
show details 9:13 PM (21 hours ago)
If you are not going to send me out the replacement flies you promised to send, you need to refund part of the money I paid you.
Reply
JERRY TRESSER
to me
show details 9:37 PM (20 hours ago)
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Display images below - Always display images from [email protected]
This is the first email we received from you... ATT has been playing havoc with our Internet service since they took it over from Bell South...Our Internet service has been on and off for the past 2 weeks now. Today we just got it back again, and I am responding ! .
I need to find your original order. This may take 24 hours or if you have a copy of it please send it in an attachment....including your method of payment
We keep our commitments. Although we do NOT guarantee any live delivery, never have.
Considering that we have more than enough in fruitflies:and the weather seems very favorable, replacement has never been an issue.
But please do not tell us "what we have to do" Its an unnecessary response and not appreciated... You seem to have made a decision that we were NOT going to provide any replacement without even allowing us an opportunity to deal with this .
Fruitflies are not a critical issue in ones life nor should they ever be. You could have very easily picked up the phone and call as we offer a toll free # had there been a concern since no response from our side was forthcoming...
We never obligate ourselves in having to do anything ! If we offer a refund or replacement its not because we guarantee anything, its because we know these things happen from time to time and we have been in this business for 19 years with very limited problems.
Every now and then we come upon a customer who for whatever reason seems to feel the concern is so justified in sending an email as YOU did, thinking we are avoiding you instead of seeing what the actual problem was....A lack of maturity..... A decision will be made once we see the invoice, and at that time we will handle any replacements accordingly, and mind you we also absorb the re shipping...... Stay calm... JERRY
JERRY TRESSER
-------Original Message-------
From: me
Date: 4/6/2011 10:13:08 PM
To: JERRY TRESSER
Subject: Re: DOAs
Reply
me
to JERRY
show details 10:20 PM (19 hours ago)
Expand this email, it contains other correspondences. I emailed quite a while ago letting you know the weather had improved enough for you to send out the replacement flies. You didn't respond. When someone doesn't respond, a person assumes they are being ignored. They don't assume the other person, (especially a business), is having email issues. There was nothing immature or unreasonable in my behavior, I didn't scream at you, I just said that if you aren't going to send the flies you should refund part of my money. There's nothing angry or immature about that statement. I wasn't even annoyed, but I am now. You stated in an earlier email that you would replace the dead flies, therefor you are obligated to do as you said you would. I am not obligated to call you on the phone if I don't enjoy making phone calls. Email should have sufficed. You're a business, you should have a reliable email system.
This is what you said in an earlier email....
Once the weather improves, we will send additional flies. Under these circumstances we did the best we could. Jerry
This is what I reported to you after the package arrived...
The package just arrived. Some vials are of full of dead flies. Two vials have all but ten or so dead, and four others have about half the flies dead. The vials were quite cold when I opened it. Do they usually travel better without heat?
The truth is, I shouldn't have to email you to remind you to send out the replacement flies. I politely waited a very long time before emailing you about this. I kept waiting and waiting but finally realized I needed to email you about the replacements. If you kept better records you'd be able to keep up with your obligations and would have sent out the flies as soon as it was warm enough and emailed me that they had been mailed. If you are too busy taking care of the cultures to keep up with the business end of things, which I can totally understand, you should hire someone to keep track of orders and other issues such as replacements/lost orders etc... Maybe you're doing too much and need a little help keeping track of things like this. Customers shouldn't have to do your job for you. A competent business keeps track of things like this all by themselves and sends out replacements without having to be remind to do it. Plus, they also keep track of invoices and should have a quick way to look up a customer's previous orders and correspondences on their own.
Paypal transaction 6Y175867KN698042K
I ordered ten vials of melanogaster and some mite killer.
JERRY TRESSER
to me
show details 6:11 AM (12 hours ago)
Always display images from [email protected]
We have reconsidered the replacement and the additional expense in reshipping and your request has been declined. No need responding as we will no longer entertain any correspondence...
After the long wait the flies arrived but many were dead. The fly containers were ice cold. I emailed him about the DOAs and he said he'd send replacement flies as soon as it warmed up. I thanked him and waited, and waited, and waited. After a month or month and a half I realized he wasn't sending replacements so I finally emailed him. He ignored the email. A few weeks later I emailed again telling him that if he wasn't going to send the replacement flies he needed to refund part of my money. He responded with a rude email. He claimed he wasn't getting his emails and that was the first he'd heard from me. (yeah, right). He insulted me and called me immature for asking for a refund. I replied and told him I shouldn't have to remind him to send replacements, he should keep up with his business obligations on his own, etc...
He then replied that he wasn't going to send replacements and that he would no longer accept emails from me.
IMO, he is unprofessional and incompetent. I also feel he is highly unethical. I feel that he is not someone who is safe to do business with. I have all email correspondences if anyone wants to see them. There are a lot of them so I am not sure whether I should post them all here. He was constantly losing track of my order and having to be reminded of things. (It felt like talking to someone with Alzheimers.) He doesn't seem to keep track of correspondences or orders and has to be constantly reminded of who you are and what you ordered. There were also a number of times he ignored my emails and I would have to send another one to get a response. It became a bit annoying to deal with him because he wasn't keeping track of anything. To be honest, I began to feel like I was doing his job for him.
I will post one email chain in which he agreed to replace the flies and then backed out after I lectured him about his sloppy business practices. The email I sent him to notify him of the DOA's is not in this chain. For some reason he replied to a different email to let me know he would replace the flies. I can post the notification of DOA's if anyone wants to see that.
(That email is referenced in one my replies towards the bottom if you'd like to see what I said when I notified him of the DOAs and the dead flies in the bottle of mite killer)
The following emails are a bit out of order because he replied to an older email, I then responded to the same chain of emails hoping to help him keep track of the other correspondences. (obviously he didn't expand the chain and read that he had already agreed to replace the DOAs). You can check the dates to see what was sent when, but if it is confusing I can break it up and post it in chronological order.
________________________________________
JERRY TRESSER <[email protected]>
to me
date Tue, Feb 15, 2011 at 3:13 PM
subject DOAs
Once the weather improves, we will send additional flies. Under these circumstances we did the best we could. Jerry
JERRY TRESSER
-------Original Message-------
From: me
Date: 2/13/2011 6:58:19 PM
To: JERRY TRESSER
Subject: Re: ORDER
Oops, sorry. I thought it was Monday. I wanted to know when it shipped because I need to go to the grocery store and don't want to be gone when it arrives.
On Sun, Feb 13, 2011 at 5:54 PM, JERRY TRESSER <[email protected]> wrote:
The post office is closed on Sunday's Your order is being shipped tomorrow., JERRY
-------Original Message-------
From: me
Date: 2/13/2011 5:55:00 PM
To: JERRY TRESSER
Subject: Re: ORDER
Did you mail out my order today?
On Sun, Feb 6, 2011 at 4:27 PM, I wrote:
It looks like bad weather again, sadly. My back porch roof collapsed a couple of hours ago from the weight of the snow. Luckily it didn't break my glass doors but it destroyed a bunch of stuff on the porch. It's a mess. From what the forcast says, we may get more snow in a couple of days and the nights will be below freezing for a while. I don't know if the fruit flies would make it okay if we heat pack them real well or not. What do you think?
http://www.weather.com/weather/tenday/74011
On Sun, Feb 6, 2011 at 3:56 PM, JERRY TRESSER <[email protected]> wrote:
Please let me know the weather conditions for the next 3 days. JERRY
JERRY TRESSER
Reply
me
to JERRY
show details Feb 15
Thanks, I appreciate that. I ordered a lot in case of deaths, so I have enough to give the frogs and baby tarantulas a good feeding today. I am going to keep the vials like you suggested and hope more hatch out and take at least one full vial and start up some other cultures. Hopefully I'll have enough cultures going soon to keep the critters all fed. Luckily my frogs were little fatties before my fly shortage happened so they didn't die of starvation, although they lost quite a bit of weight. I think they'll recover if I can get a good supply of flies going again.
On closer inspection of the Tedion it was one casing and one fly, not two flies. Most likely an escapee somehow got into the bottle or the cap and cocooned itself. It probably drowned when you filled the bottle. I'm thinking the liquid should still be safe to use. Thanks for the instruction sheet.
Reply
me
to JERRY
show details Mar 19
Hello again. I think the weather should be warm enough for you to mail me the replacement flies. Let me know when you send them so I can make sure I'm home. Thanks.
Reply
me
to JERRY
show details 9:13 PM (21 hours ago)
If you are not going to send me out the replacement flies you promised to send, you need to refund part of the money I paid you.
Reply
JERRY TRESSER
to me
show details 9:37 PM (20 hours ago)
Images are not displayed.
Display images below - Always display images from [email protected]
This is the first email we received from you... ATT has been playing havoc with our Internet service since they took it over from Bell South...Our Internet service has been on and off for the past 2 weeks now. Today we just got it back again, and I am responding ! .
I need to find your original order. This may take 24 hours or if you have a copy of it please send it in an attachment....including your method of payment
We keep our commitments. Although we do NOT guarantee any live delivery, never have.
Considering that we have more than enough in fruitflies:and the weather seems very favorable, replacement has never been an issue.
But please do not tell us "what we have to do" Its an unnecessary response and not appreciated... You seem to have made a decision that we were NOT going to provide any replacement without even allowing us an opportunity to deal with this .
Fruitflies are not a critical issue in ones life nor should they ever be. You could have very easily picked up the phone and call as we offer a toll free # had there been a concern since no response from our side was forthcoming...
We never obligate ourselves in having to do anything ! If we offer a refund or replacement its not because we guarantee anything, its because we know these things happen from time to time and we have been in this business for 19 years with very limited problems.
Every now and then we come upon a customer who for whatever reason seems to feel the concern is so justified in sending an email as YOU did, thinking we are avoiding you instead of seeing what the actual problem was....A lack of maturity..... A decision will be made once we see the invoice, and at that time we will handle any replacements accordingly, and mind you we also absorb the re shipping...... Stay calm... JERRY
JERRY TRESSER
-------Original Message-------
From: me
Date: 4/6/2011 10:13:08 PM
To: JERRY TRESSER
Subject: Re: DOAs
Reply
me
to JERRY
show details 10:20 PM (19 hours ago)
Expand this email, it contains other correspondences. I emailed quite a while ago letting you know the weather had improved enough for you to send out the replacement flies. You didn't respond. When someone doesn't respond, a person assumes they are being ignored. They don't assume the other person, (especially a business), is having email issues. There was nothing immature or unreasonable in my behavior, I didn't scream at you, I just said that if you aren't going to send the flies you should refund part of my money. There's nothing angry or immature about that statement. I wasn't even annoyed, but I am now. You stated in an earlier email that you would replace the dead flies, therefor you are obligated to do as you said you would. I am not obligated to call you on the phone if I don't enjoy making phone calls. Email should have sufficed. You're a business, you should have a reliable email system.
This is what you said in an earlier email....
Once the weather improves, we will send additional flies. Under these circumstances we did the best we could. Jerry
This is what I reported to you after the package arrived...
The package just arrived. Some vials are of full of dead flies. Two vials have all but ten or so dead, and four others have about half the flies dead. The vials were quite cold when I opened it. Do they usually travel better without heat?
The truth is, I shouldn't have to email you to remind you to send out the replacement flies. I politely waited a very long time before emailing you about this. I kept waiting and waiting but finally realized I needed to email you about the replacements. If you kept better records you'd be able to keep up with your obligations and would have sent out the flies as soon as it was warm enough and emailed me that they had been mailed. If you are too busy taking care of the cultures to keep up with the business end of things, which I can totally understand, you should hire someone to keep track of orders and other issues such as replacements/lost orders etc... Maybe you're doing too much and need a little help keeping track of things like this. Customers shouldn't have to do your job for you. A competent business keeps track of things like this all by themselves and sends out replacements without having to be remind to do it. Plus, they also keep track of invoices and should have a quick way to look up a customer's previous orders and correspondences on their own.
Paypal transaction 6Y175867KN698042K
I ordered ten vials of melanogaster and some mite killer.
JERRY TRESSER
to me
show details 6:11 AM (12 hours ago)
Always display images from [email protected]
We have reconsidered the replacement and the additional expense in reshipping and your request has been declined. No need responding as we will no longer entertain any correspondence...
So your reply to poor customer service is to bully anyone that dares confront you, or your business? 
