Of course I spent the money. He paid over a 60 day period. That money came in, in dribs and drabs.
This is the third time you have made this ridiculous statement. A payment plan that consists of better than 1/2 down followed by two more or less equal payments made in less than the agreed upon time hardly qualifies as dribs and drabs. Stop saying it. It is grasping at straws and is making you look petty.
Another rediculous comment was made in regards to us hiding behind our BS company policies. If we change our company policies for one person we will be on this board once a month because people will be mad that we have changed company policy for someone else and that we could not change it for them....
If you were Walmart or Home Depot you might have a point. In the current situation you are simply grasping at another straw.
I said to the people who do not understand, to go down to a local store that has a no cash refund policy and to buy something. Then go back a couple of days later and try to get a cash refund. You will be bashing that store on the BOI along with Matt Crabe. Do you understand a little more on where I am coming from. I am just being realistic
Lets make that apples to apples Adam. If you had paid for an item on layaway that was supposed to be available at the store on Monday and you took a day off from work to drive to the store and pick it up only to find that it had not arrived and no one had bothered to call you..... Yah...I think you would get that refund.
I do understand that it is only $2600. and that I could easily resolve this by cutting him a check before I sell the animal. But I can not do it for a couple of simple reasons. The first and most important reason is that we agreed that I would sell the animal for him and then refund his money. Becuase of the simple fact that we do not give cash refunds. He had no problem with this...Now all of a sudden he does. Another reason why we are not refunding his money is because company policy. And many others that we keep explaining.
My personal favorite. Now you are brokering the animals for him on the resale and sending him
HIS money when it sells? That's not even a straw Adam. Now you are grasping at thin air.
Also, show the Email where you stated that resale of the animal was necessary before the refund. Also, where exactly on your site does it say that no cash refunds are given? I read your Terms page three times and did not see it. In fact, it states that a cash refunf WILL be given if the customer is dissatisfied and alerts you within 24 hours. Get it straight Adam
We will probably suffer from this post and lose much more than $2,600. that we could just refund to Matt. Due to all the negitive posts
That is the first accurate statement in this post Adam
people not thinking clearly about the entire situation, or trying to put yourself in my shoes as the owner of the company and relate to where I am coming from. We will probaly lose business. But that wil not change our outlook. Not when we feel 100% right about the situation. If we were wrong we would admit it and take our lumps, but that is not the case.
As everyone who has read this thread has 100% disagreed with you you might want to rethink your position. In all probability, it is the case. I think the readers here are thinking very clearly
Lately it has been very busy around here and we have done our best to satify everyone and at the same time continue to grow in business.
If you are incapable or having difficulty satisfying your existing customer base you might consider not focusing on growth but correcting the customer service issues you have just alluded to. Getting bigger is obviously not getting better in this situation.
Not to make excuses but I have been very busy lately and am working my best.
Not to be uncivil but, no one cares. Your being busy does not excuse bad customer service one iota.
I am confident the animal will sell even with all this BS, and will even go a step further. If the animal does not sell with in 30 days, I will refund your cash. I will have it sold ...........It that fair enough...
No Adam...it is a pathetic attempt to delay things even further. Be a man, pony up and give Matt his refund now. Otherwise, I think you may be massively underestimating the long term effects of this situation on your business going forward.
Adam your swirling down the drain.....better grab the dental floss now before it's to late Its your life,your business is it really worth the Crap yet to come.?????? 
