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Animal Plastics

Thanks everyone, and thanks Heather for the Kind words!

We are always reluctant to let consumers know that we also own a retail facility. The word "Pet Store" leaves such a bad taste in peoples mouth. Trust me though, I completely understand. I like the phrase "retail pet supply", it just sounds better. Through my years owning AnimaLink I always visit as many other pet stores in as many cities as possible. I have seen great, and I have seen horror. Our store is kind of funny, currently 90% of our animals are breeding projects we are working on. It is very difficult to operate a retail pet outlet when you hate letting go of any of the animals.

Animal Plastics is under the same ownership, but it is a seperate entity.

Thanks again!
 
I recently received another Iris rack from Animal Plastics and it's awesome. They rushed it out ahead of their normal wait time because of a problem I had with a prior order through their distributor. They had nothing to do with the problem but they recognized that it put me in a bind and got my rack out quickly without me even having to ask them to.
Great customer service and an even better product....I highly recommend them to anyone looking for quality racks or caging.
 
I Love Their Products

I've purchased several Iris 375 and hatchling rack systems and they are perfect for my needs. I will definitely be back for more as well as larger racks for my older animals. Animal Plastics has great customer service, quality, reasonable prices, and deliver on time. What more could one ask for? My last purchase of AP rack systems was made through Steve @ E2MacPets and all went very smoothly.
 
The Container Store sell the boxes for the Iris racks. You can order them online. I'm waiting for three more racks from Animal Plastics. I hope that they are here to stay. Can't wait to get the racks. I have babies hatching out daily, so I can't wait! I NEED THEM. Great company!!!
 
I purchased a rack last month it arrived and went together in a snap...awesome product awesome customer service...
Mike Theurer
FATBOYREPTILES......
 
I have one of their racks right now and I love it. As soon as we move into our new house I will be buying more!! AP is definitely a great company.
 
Great Rack!

I know this thread is old but I didn't want to start a new one on the same business. I just wanted to say I received my Sterilite 1754 rack (melamine) yesterday and I love it! The packaging was awesome and included everything to put it together except a drill and screw driver. I had it together and operational in about an hour. Thanks for the awesome product and if anyone is looking for a quality melamine rack, this is the one!
 
I purchased a 6 tub (32 QT) Melamine Economy Rack and am quite pleased. As far as I know it's the best price per shelf including heat & shipping. AP does a PHENOMENAL job packaging this thing up for shipping. The instructions are very easy to follow as well.

The only thing is that I think I'd prefer flexwatt over the heat cable, to provide a wider area of heat underneath the tubs.
 
I bought 2 racks from them and I love them. I use the iris containes and I get them at the Container Store here in the Denver Area, Colorado. I use a Helix and the heat cable and they work great. Their customer service is awsome as it should be. I will in the future buy more as my collection gets bigger. They are a snap to assemble and are lightweight. :wavey:

Tom Sierra
 
Traci1 said:
I purchased a 6 tub (32 QT) Melamine Economy Rack and am quite pleased. As far as I know it's the best price per shelf including heat & shipping. AP does a PHENOMENAL job packaging this thing up for shipping. The instructions are very easy to follow as well.

The only thing is that I think I'd prefer flexwatt over the heat cable, to provide a wider area of heat underneath the tubs.
Click to expand...
That is the one I bought also and had the same worries about the heat cable but I have found the heat cable works just as well as flexwatt. In fact it keeps even the bottom tub at 82 and my snake room is kept at 73. Works great for me!
 
Animal plastics is great, their customer service is top noch.
The heat cable went out in my sterlite rack after over a year, and they had a new back for my rack out to me in 4 days no charge. They are great! I highly recomend them they will be there even after the sale.
 
I just got in yesterday my order of 10 T-10 cages. The entire purchase, from start to end has been outstanding. The cages are great and far exceeded my expectations. Here are the points of the deal I think should be mentioned..

1. I requested a quote for the 10 cages and they responded the same day.
2. I took over a month before making the purchase and they honored the quote even though I took over 30 days to make up my mind.
3. After the purchase, I was emailed the same day with a receipt and a lead time estimate of two to two and a half weeks.
4. After two and a half weeks I email asking for an update. I sent the email on a Sunday, not expecting an answer until Monday. Mark Mertens himself emailed with in a couple of hours with an answer. He explained they had a problem with their sliding track supplier. My cages were done except for that. No problem on my end, those things happen. The cages were done. What other company can complete 10 cages in two and a half weeks? No others that I have seen on here.
5. A week later, I get an email with a tracking number, my cages are on the way.
6. The cages arrived, packed VERY well, and all arrived undamaged.

The cages are very easy to put togther. It took my brother and I only about ten minutes to put one together. One feature I didn't know about, was that they router a slot into the bottom of the cage for a temp probe. It is on the outside of the bottom and negates the necessity of having to drill a hole into the back of the cage to run the probe.

So in summary, communication was outstanding, lead time was alot less than some of the other "big guys," and the product is outstanding. I have found my cage supplier. No more building them for me.
 
I've purchased three ten-shelf Sterilite 1754-10 racks, and one ten-shelf Sterilite 1756-10 rack from AP. Every aspect of these transactions was perfect, and I couldn't be happier with the products.
 
Agreed!

i just received 4 of their six foot cages. fast easy service, excellent communication, very well packed, easy to put together, and a high quality product. i asked them to reconfigure the hinges so that the doors opened downwardly instead of to the sides. no problem.

i'm really happy with the service, product, and price.

matt
 
Animal Plastics.

Hey Everyone,

I have also ordered from Animal plastics with no problems. Communication was good and the product was shipped in a timely manner. Nothing was damaged during shipment. I would definitely do business with them again.


Take care,
 
Fantastic Experience!!

I recently ordered two racks from Animal Plastics, and I could not be happier with the product or the customer service!

I originally ordered one of thier Double Wide Iris 900 series (holds 18 tubs) and one of the 8 high 900 series. Then a week later I called and asked if I could have them custom build the 8 high to hold Iris CB110 tubs, which are about a half square foot bigger, and available locally. They were more than happy to change the order, even though they had to design it from the ground up, and were in the middle of getting ready for Tinley Park. I recieved the racks 4 weeks after ordering. They came extremely well packaged, completely undamaged. All together, it took me about 3 hours to assemble both by myself.

As good as the racks are, it was the customer service that really impressed me. As someone else mentioned, I called them on a saturday and left a message, not expecting to hear from them till Monday. But they returned my call on Sunday! and were just as friendly and courteous as if it was a regular business day. If everyone in the reptile industry would take a lesson from these guys, the BOI wouldn't be needed!

This was my first experience buying commercially produced caging, and I thinnk I picked a winner right off the bat! :thumbsup:
 
jrmiah said:
I keep all my BP in AP racks, they hold heat and humidity really well, cant go wrong there! Their customer service rocks!
Click to expand...


Huge difference in other companies..lol.. I bet if you had a broken cage come in they would fix it pronto :ack2: I am liking the looks of their new economy racks as well.. Might have to pick some up in the future for some new leos.
 
Lmao

LMAO.. Actually once I emailed them late (like around 10:00 PM) on a Saturday night about a problem I was having with one of my heat ropes, they called me 10 min later to tell me that they were over-nighting me a new heat rope Monday...

That level of awesome service is hard to compete with! They are the best! :thumbsup:
 
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