ccourtneyj
New member
On May 22nd, 2010 I placed an order on acreptiles.com to purchase an unsexed, 4-8 week old red dalmatian from Anthony's famous gecko Chip's line. There was no picture, but showed the father and three potential mothers. The package got delayed a day (incorrect routing) and was sitting in Virginia for a day which I worried about. I finally received the package June 9th, opened it, took a quick picture to admire my new purchase (I didn't want to overhandle and stress my new gecko out any futher) and let him go into his new home that I had set up for him.
On June 10th I took the gecko out to look him over, and noticed an under bite. The following day I emailed Anthony about it, and continued to several times over the next few days because I was not getting a response. I finally received a response on June 16th (In my opinion an email stating in the subject "a problem with my recent purchase" when dealing live animals should be answered promptly.. especially when you don’t have a phone number for you company). Several emails have been sent back and forth; originally I was told to keep the gecko and he would be sending another healthy one. I told him I did not want the original, and I would send it back when the weather permitted. I requested my money back, but was denied. Then I requested books from him, but he said he did not stock them.
At this point, my only option was to receive another gecko and Anthony allowed me to select another gecko from a picture because I did not want a gecko from the same breeding pair, he even sent me an email confirmation that the order was being shipped on Wednesday June 23rd. He said I had ten days to send back the original gecko (even though his site claims a 30 day health guarantee), and I said that the weather supposed to get really hot, and I'd send him back when the weather permits.
He then proceeded to change his mind all together and said that he did want the original gecko back (which I was trying to get him to take back from the beginning). He said he wouldn't ship me another until he got this one back. Now he says that he will not ship me a new healthy gecko at all, leaving me stuck with this expensive deformed animal.
Ultimately, I made this purchase under the impression that I would be receiving a healthy gecko free from deformities. This gecko (pictures below) has an under bite and bulging eyes.. something that I believe should have been disclosed prior to purchasing, this was not a "scratch and dent" buy. I have been raising and breeding cresteds for years and none of mine have ever looked like that. I did read (after I had placed my order) that he intentionally inbreeds, which is something I am very against because of the problems and deformities it can cause (and because it's just wrong![my opinion]).
Anthony's last few emails claimed that he changed his mind because supposedly I was nasty to him, but reviewing the emails (which I have included) I still don't see that. In fact, the only nasty emails I see are from him, calling me a jerk and problem customer. I am very direct, and believe in getting what I pay for. I don't think $100 is cheap for a hatchling, and I expected a little more and am very upset and disappointed. I now have to care for (vet bill and all) this unhealthy odd looking "special needs" gecko.
All he had to do was make good on his word, ship me a healthy gecko (or a refund) and I would have sent him the other gecko. Then I would not be posting this bad review. I still expect him to take the unhealthy gecko back and either refund my money or ship me a healthy gecko.
If anything hopefully this review will prevent someone else from being ripped off. Please read all of the emails (sorry, it will take awhile) before forming an opinion and posting. The emails are reversed starting with his last response at the top to my first at the bottom. There were several other emails regarding shipping issues (the first few) which I did not include because it did not pertain to the health issue. I would be happy to forward those to anyone seriously interested.
Thanks for reading my rant, I am quite upset. This has been dragged out for awhile and all I wanted was a healthy gecko to add to my collection. I am notifing Anthony of this post, although he did say he was blocking my emails.
-Courtney Jackson
On June 10th I took the gecko out to look him over, and noticed an under bite. The following day I emailed Anthony about it, and continued to several times over the next few days because I was not getting a response. I finally received a response on June 16th (In my opinion an email stating in the subject "a problem with my recent purchase" when dealing live animals should be answered promptly.. especially when you don’t have a phone number for you company). Several emails have been sent back and forth; originally I was told to keep the gecko and he would be sending another healthy one. I told him I did not want the original, and I would send it back when the weather permitted. I requested my money back, but was denied. Then I requested books from him, but he said he did not stock them.
At this point, my only option was to receive another gecko and Anthony allowed me to select another gecko from a picture because I did not want a gecko from the same breeding pair, he even sent me an email confirmation that the order was being shipped on Wednesday June 23rd. He said I had ten days to send back the original gecko (even though his site claims a 30 day health guarantee), and I said that the weather supposed to get really hot, and I'd send him back when the weather permits.
He then proceeded to change his mind all together and said that he did want the original gecko back (which I was trying to get him to take back from the beginning). He said he wouldn't ship me another until he got this one back. Now he says that he will not ship me a new healthy gecko at all, leaving me stuck with this expensive deformed animal.
Ultimately, I made this purchase under the impression that I would be receiving a healthy gecko free from deformities. This gecko (pictures below) has an under bite and bulging eyes.. something that I believe should have been disclosed prior to purchasing, this was not a "scratch and dent" buy. I have been raising and breeding cresteds for years and none of mine have ever looked like that. I did read (after I had placed my order) that he intentionally inbreeds, which is something I am very against because of the problems and deformities it can cause (and because it's just wrong![my opinion]).
Anthony's last few emails claimed that he changed his mind because supposedly I was nasty to him, but reviewing the emails (which I have included) I still don't see that. In fact, the only nasty emails I see are from him, calling me a jerk and problem customer. I am very direct, and believe in getting what I pay for. I don't think $100 is cheap for a hatchling, and I expected a little more and am very upset and disappointed. I now have to care for (vet bill and all) this unhealthy odd looking "special needs" gecko.
All he had to do was make good on his word, ship me a healthy gecko (or a refund) and I would have sent him the other gecko. Then I would not be posting this bad review. I still expect him to take the unhealthy gecko back and either refund my money or ship me a healthy gecko.
If anything hopefully this review will prevent someone else from being ripped off. Please read all of the emails (sorry, it will take awhile) before forming an opinion and posting. The emails are reversed starting with his last response at the top to my first at the bottom. There were several other emails regarding shipping issues (the first few) which I did not include because it did not pertain to the health issue. I would be happy to forward those to anyone seriously interested.
Thanks for reading my rant, I am quite upset. This has been dragged out for awhile and all I wanted was a healthy gecko to add to my collection. I am notifing Anthony of this post, although he did say he was blocking my emails.
-Courtney Jackson
Hi Courtney,
I've built a solid reputation in this hobby over the past decade, I sold 3,000 geckos just last year, I have thousands of happy customers and I maintain the largest selectively bred crested gecko collection on the planet. As much as I know you would love, not even you can argue with that kind of success.
In all reality, the gecko I sent you really is perfectly healthy. My professional opinion, which I expressed in my first email to you addressing this situation, is that the underbite is very minor and it will go away with age. It's nothing more than a temporary cosmetic issue and has nothing to do with the health or well-being of the gecko. Just about everyone in the reptile world knows I don't need your $99 bad enough to lie about that.
The only reason I agreed to replace it (not to mention, all shipping to be done at my expense) was because you are obviously a beginner, and it seemed like the easier solution for everyone involved...you, me and the geckos. Not because I was legally bound to do so, nor because I'm afraid of what you might do or say. Your threats and your boyfriend's line about "legally binding contracts" only serve as comic relief in an otherwise crumby part of my job (dealing with "those" customers).
With you I was courteous, I took the time to explain everything, I apologized that I didn't get back to you over the weekend, and then I offered to fix the entire mess at my expense. Fair as that may have been, you had to keep being a jerk. You called the gecko a "deformed freak" and said that it was going to be a burden - that you shouldn't be "stuck with it", and you told me that I should pay to send it back. I said that's fine, and all I asked is that it was done in a timely manner, and I even explained this was due to our quarantine protocols. And of course, now you're complaining that you have to send the "deformed freak" back.
On top of the above mentioned nonsense, now you're accusing me of trying to cheat you out of something - which is even more absurd considering the fact that all I was trying to do is give you a pre-paid shipping label and ship you a gecko for free.
About your BOI threat - I do take that seriously, but only because I can see that you're ignorant enough about geckos to think you're right, and you have an unlimited amount of time to complain, argue and generally be a pill. Make no mistake about it, if you go on the BOI, I will embarrass you. That's why I have all of our emails saved. I'm quite confident that the sharks over on the BOI will tear you to shreds as soon as they read them. That being said, if you lie or exaggerate about anything to make your story sound a little better, I promise you that it will backfire in a very ugly and potentially expensive way (legally, of course).
I also want to point out that your credibility is suspect at best. I have one email from you telling me that the gecko was awesome and you loved the spots. Then you said the gecko had a major underbite and was a "deformed freak" - even though your own pictures are crystal clear and show an a minor underbite. And now you're telling me that it supposedly has a rubbery jaw. Unfortunately for you, I know you're lying about the rubbery jaw because I've fed my geckos the same diet for years and I've never had a crested gecko with a rubbery jaw.
All things considered, we have officially come to the point where I can no longer help you. My advice - back off, re-read what I said the first time about the underbite and take care of, and enjoy, the awesome red dalmatian that I sent you.
This will be the last time I spend corresponding with you in a direct manner. I will be blocking your email address (meaning your emails will be bounced and I will not receive them). Any further correspondence (like legal stuff, should you wish to play that game) should be directed to the following mailing address.
Anthony Caponetto Reptiles
1600 S Noland Rd
Ste 110
Independence, MO 64055
Sincerely,
Anthony Caponetto
Anthony Caponetto Reptiles
www.acreptiles.com
On Jun 20, 2010, at 3:36 PM, [email protected] wrote:
Technically it's my calcium deficient, spongy jaw gecko, I paid for it. You have a guarantee, told me to keep it. Then you changed your mind. Told me you'd ship me another, than changed your mind. You told me you ship me a gecko this Wednesday, I have the shipping confirmation. The fact remains I still don't want the under bitten gecko, its a burden, another vet bill for a sick animal. Any animal I take it I take it in for life. This is not what I expected. You said your animals are 100% healthy and yet contradicted that by saying his mom was probably low on calcium from laying a lot of eggs.. perhaps you should give her some time off? I know you had to have noticed his condition, and hoped that I wouldn't and it would go away, you said that it was "something I can safely say that I probably missed". That is a rather vague statement; either you missed it or you didn't. You say I want something for nothing.. I want what I paid for I wanted a red dalmatian, thats why I made a purchase. I obviously don't want one from the same female, so my option was to pick another. You said you'd ship it to me on Wednesday, I changed my schedule to be here, and you changed your mind. I don't know what prompted you to do that, but it's not right. I have reread every email I sent you, and not one of them has been nasty. The only nasty email received is from you to me. My boyfriend emailed you because he knows how upset I've been, and he has to deal with this gecko too. It may have been my order but it was something we were both excited to get. It's been really annoying having to email you all the time to try and convince you that I deserve what I paid for. Therefore if he (Lou) emails you, take it as if it were me, because I am so sick of this. You told me that you need the under bite gecko back in ten days, I said I don't know about the weather, how am I supposed to believe you still make good on anything, especially if it is too hot to ship him and you receive him in 11 days? You'll pull another fast one and say oh well sorry, I said 10 days, or claim that he didn't make it. I don't trust you. All I want is what you said you'd do and that is ship the healthy gecko that I requested to me when you said you would. Send me a shipping label, I will send you the under bit gecko when the weather permits and let you know in advance some somewhere is there to receive him.
Courtney
-----Original Message-----
From: Anthony Caponetto <[email protected]>
To: ccourtneyj <[email protected]>
Sent: Sun, Jun 20, 2010 3:46 am
Subject: Re: Inquiry from ACReptiles.com
Courtney,
I am not going to discuss your order with anyone but you, nor am I interested in listening to your boyfriend justify your behavior.
If you want me to replace the gecko, please re-read the last email I sent and let me know when you'd like to ship my gecko back.
Anthony
On Jun 19, 2010, at 7:41 PM, [email protected] wrote:
Hey Anthony,
This is actually not Courtney I'm her significant other, I just want to say your last e-mail is insulting and unprofessional. If I ever spoke to an upset Customer that way I would be fired instantly. That being said, the reason she responded about the BOI and BBB, is simple, she was frustrated and she had expected a new healthy Gecko delivered on thurs. she even changed her prior obligation to be home that day to receive him or her. She only was concerned with shipping the Other back because the next week or so is supposed to be very warm, and you said it had to be back in 10 days(though YOUR terms claim 30 day health guarantee). The concern is, although we don't want the under bite gecko, I still wish him to return safely to you, when the weather permits. Please reconsider your threat "I've had enough of your childish threats about the BOI and the BBB. For one, I have nothing to hide. That said, if you do follow through on them and continue to make things even more difficult for me than you already have, your guarantee will be null and void, and we will be done right then and there" and just send us the gecko this week in the original bargain that was made, which I understood to be a binding contract based on the reputation of your company. I was told by a few other breeders that I know that you were legit, but to go back on your word like you did says otherwise. Please prove me wrong. I would like nothing more then to get a healthy beautiful baby gecko. One I would be proud to show off and say where I got it from. We all know people take the BOI very seriously, that's actually one of the reasons we chose to purchase from you. If I had read bad reviews I would have went elsewhere. Hopefully the next email will be confirmation of shipment(which veritably you already sent). Then our next e-mail to you will be "thanks for the gorgeous new gecko, dude!" You said you were woried about my geckos giving yours a disease to me that is insulting. Don't you think we worry about the same thing from yours? That's why we don't buy from petco and places like that. We look for reputable breeders to build lasting business relationships. We are no strangers to cresteds, we have successfully bred some beauties. We were looking for some new blood in our collection, I know it's been said by Courtney, but structure is VERY important to her and me. To me an under bite, and also the rather enormous eyes and small head(no insult to you intended) is not what I want in my repertoire of hotties. Sure you made a mistake in sending one out like that I get it, but you have to understand for us to keep that one for free is not a favor, it's a burden. We do appreciate the sentiment but I'd rather see it go to someone who wants it. He would make a good pet for someone. But that's not what I expect a $100 hatchling to look like. Again please just send us the new one, and we will continue to care for the red dal until we can safely ship him back.
Thanks for your time I hope we can get past this and end things on good terms. Maybe even do more business in the future, you know how it is, you can never have enough geckos. I think you do have some of the nicest I've seen, That one you sold recently for a grand, impressive to say the least!
I know your out of the office for the weekend(lucky) But I hope to hear from you soon.
-Lou-
-----Original Message-----
From: Anthony Caponetto <[email protected]>
To: ccourtneyj <[email protected]>
Sent: Sat, Jun 19, 2010 12:17 am
Subject: Re: Inquiry from ACReptiles.com
Courtney,
You've wasted as much time as I will allow to be wasted with this petty nonsense, so please read this carefully, because I will not be responding to your emails if you continue with the threats and/or insults.
1. As far as the shipping goes, 60-90 days is how long it took UPS to pay a claim when I shipped directly through them. Anyone who's ever shipped with them knows this. I've not had a single claim since we started booking through SYR (they can verify this). I was certainly not trying to lie to you to get out of a $39 shipping fee. Furthermore, nowhere in my terms does it say that ACReptiles.com guarantees arrival by a certain time, so in all reality, you are not entitled to a shipping refund. That said, I'm not going to let someone like you hold something like that over my head, so I will speak with SYR on Monday and I will refund your shipping fee as soon as they tell me they're processing the refund to me.
2. As far as your gecko goes, I've offered every fair solution I can think of, and I think anyone who's half way reasonable would agree with that. I offered to replace the gecko and let you keep the other one, and instead of being grateful for getting a free gecko (which I also explained will be perfectly normal as an adult), you complained that you were going to be stuck with a "deformed freak". You said that I should pay to ship it back, so I said that's fine, and that I would actually like to have the gecko back anyway...now you're complaining about that. Why? Because you're a problem customer who's apparently hell bent on getting something for nothing.
3. I've had enough of your childish threats about the BOI and the BBB. For one, I have nothing to hide. That said, if you do follow through on them and continue to make things even more difficult for me than you already have, your guarantee will be null and void, and we will be done right then and there.
You know, I almost wish you would go on the BOI because I'm sure plenty of people will agree that you not only have nothing to gripe about (seeing that I've offered to fix this entire situation at my expense), but I'm sure they will also agree that you've been unreasonably difficult to deal with. I've done my best to be civil and accommodating, but you insist on being nasty. That being the case, I'm not afraid of any reasonable human being thinking you have any right to be so nasty, nor am I afraid of anyone thinking that I didn't offer to make this more than fair. I sell thousands of reptiles a year to thousands of happy customers - every once in a while I have to deal with one of you. Nobody is going to think worse of me if you go and tell everyone what happened here.
4. Bottom line, I have tried to make things right and you've been nothing but nasty the entire step of the way. Now it just backfired on you, because I'm tired of YOUR nonsense and now we're going to do this exactly by my terms and guarantees, which you agreed to when you placed the order, or we can be done right here and now.
You can return the gecko at my expense, and I will ship the replacement (610-U13) at my expense. That's more than fair, and that's all you're getting out of me, period. If that works, just let me know when you will be shipping the gecko back and I will email you a pre-paid shipping label. If that's not satisfactory, then I'm afraid I can no longer help you.
I will not be in the office tomorrow or Sunday, so please take that into account if you email me back this weekend.
Anthony
On Jun 18, 2010, at 4:02 PM, [email protected] wrote:
I am tired of being lied to, I am also tired of your silly word games, the deal was you'd ship me a healthy gecko and at my discretion I would be shipping this gecko back to you which I still intend on doing. You told me to keep it because of the poor service I have been receiving. Why don't you just do what you say you're going to do and stop screwing me around. If you keep playing these games I will contact the Better Business Bureau and post on the BOI. This is not how you run a business and not how you treat customers.
-C
Hi Courtney,
After some consideration, I really would like to get that gecko back here. Its a really nice gecko, and I've raised about ten thousand of these things and I know the underbite is not permanent.
I haven't looked at a calendar, but just let me know when you will be able to ship and I will email you a shipping label. As soon as I get the gecko back here, we will ship your new gecko out to you.
Thanks!
Anthony
Anthony,
So you're basically saying you don't want the gecko I guess? I told you next week I can only receive a gecko on thursday, because of the weather. But I won't be able to ship him out that day because if it gets delayed it would sit in a box all weekend... can't ship on the weekends...So basically I have one day, hopefully next monday is a shippable day?
Courtney
-----Original Message-----
From: Anthony Caponetto <[email protected]>
To: ccourtneyj <[email protected]>
Sent: Thu, Jun 17, 2010 7:18 pm
Subject: Re: Inquiry from ACReptiles.com
Hi Courtney,
I have added the pinstripe to your original order and I've scheduled it to ship this coming Wednesday.
If you do plan to ship the other gecko back, I will need to receive it within 10 business days. Just give me a couple days notice, so that I can make sure we'll have someone here in the morning to accept. We maintain what's called a "closed collection" with the crested geckos, due to the parasites and diseases that are common with pet store reptiles (which then make their way into the homes of hobbyists), so we try to minimize the time a gecko spends outside our facility if we're going to be getting it back.
Thanks,
Anthony
On Jun 17, 2010, at 5:37 PM, [email protected] wrote:
Anthony,
Next week on Wednesday the 23rd you can send me gecko ID: 610-U13, repashy line partial pinstripe. Wednesday into Thursday is the only day it will be under 90 degrees. If there is anything wrong with this gecko please let me know and be sure to look it over thoroughly before shipping.
Thanks
Courtney Jackson
81 Lake Shore Drive
Mohnton, PA 19540
610 - 463 - 6965
-----Original Message-----
From: Anthony Caponetto <[email protected]>
To: ccourtneyj <[email protected]>
Sent: Thu, Jun 17, 2010 5:42 pm
Subject: Re: Inquiry from ACReptiles.com
Hi Courtney,
I don't stock the books or ship them directly from here (they're signed and shipped by the author), and I am not going to replace a $99 gecko that I've already shipped once with $105 + shipping worth of books.
As outlined in the terms and guarantees, I will replace the gecko with a healthy one, just like you originally ordered. If you do not want a gecko without seeing a photo first, you are more than welcome to apply the purchase price to an individually pictured gecko - and we do have plenty of stuff at $99, but that is as far as I'm willing to change the order at this point.
If you would like to send the gecko back, I can send you a shipping label no problem. Whatever you decide with the original gecko, I will replace it with a healthy one and you will get what you paid for. As long as the temperatures stay below 90F, I will ship a replacement out and it will get there 100% healthy, so you don't need to worry about the weather right now. I can ship the replacement gecko out Monday through Wednesday of next week.
Thanks,
Anthony
On Jun 17, 2010, at 3:42 PM, [email protected] wrote:
Anthony,
I don't want another gecko, I don't know what I'd be getting and I'd have to wait months for it. Just send me three Rhacodactylus (repashy) books. And honestly I think you should take this gecko back at your own expense when the weather is better for shipping because I don't want a deformed gecko or to have to pawn it off on someone else. I will take care of him until that happens. Let me know know when you get this email and when you're shipping the books out.
Courtney
-----Original Message-----
From: Anthony Caponetto <[email protected]>
To: ccourtneyj <[email protected]>
Sent: Thu, Jun 17, 2010 4:05 pm
Subject: Re: Inquiry from ACReptiles.com
Hi Courtney,
As per my terms and guarantees, we do not offer cash refunds under any circumstances, unless we cannot provide a replacement. I can issue you store credit if you would like to wait until it cools off to ship.
Thanks,
Anthony
On Jun 17, 2010, at 1:49 PM, [email protected] wrote:
Anthony,
I've been looking at the weather around here and it's predicted to be no less than upper 80's - 90's for the next 10 days, I don't know how we would be able to safely ship another gecko to me. I would honestly prefer if you could refund my money, I ordered the gecko when I did to avoid the summer heat, It's now June and very rarely will there be a day below 85. I don't want the original gecko you send me, althoough I appreciate the offer. I can either send it back when the weather permits or my little sister said that she'd take care of it. Please let me know what you can do.
Courtney
-----Original Message-----
From: Anthony Caponetto <[email protected]>
To: ccourtneyj <[email protected]>
Sent: Wed, Jun 16, 2010 9:04 pm
Subject: Re: Inquiry from ACReptiles.com
Courtney,
I've looked at the photos and honestly, that's something I can safely say I probably missed. That's actually a pretty mild underbite for a youngster, and we don't see very many of those at all (maybe a dozen a year out of 3,000+), so I would've had to be looking a lot closer. That's actually fairly common in several species of rhacodactylus geckos, especially when they're younger....usually they grow out of it, but not always. In my colony, their nutrition is top notch, so it has something to do with low calcium reserves in mom - usually from laying a lot of eggs.
The underbite will probably go away, but I can assure you that's not genetic - our reds and red dalmatians have awesome structure. How about you just keep that gecko (we'll say for the delay in getting back to you), and I'll send you another one free of charge...and one that doesn't look like my boxer (dog).
I'm really sorry about the delay in getting back to you. I actually make it a point (usually) to make any email like this a top priority - I never want anyone to worry about not getting their money's worth and I'd never soil my reputation over a less than perfect arrival. We just get really busy keeping all the animals healthy and in clean cages this time of year, so I'm usually worn slick by the time I get to emails - and then I miss things. :-/
Thanks again for your business and hopefully we can get this worked out so that you'll want to buy another gecko from me some day.lol
-Anthony
Fwd: a problem with my recent purchase... ccourtneyj to anthony - 4 days agoMore Details From: ccourtneyj <[email protected]>Date:Wed, Jun 16, 2010 7:38 pm
Anthony,
Once again I am emailing you because you haven't responded to my other two emails. When I made this purchase I was under the impression I was getting a beautiful, healthy red dalmatian to add to my exquisite collection. I instead received a deformed freak, to say the least. Your lack of response is infuriating; I know that you're around this week because your website was updated with new geckos for sale on Monday and you confirmed that you are making shipments this week Monday-Wednesday. I request a response within the next 72 hours explaining how you will resolve this issue. I want you to take him back, shipped at your expense because you had to have known of his condition. I would also like my money refunded. My next step, if not resolved, is going to be to take it to the BOI. I will also contact the Better Business Burearu. Your website claims a healthy arrival guarantee. This gecko should be your responsibility, and it's a shame to try to pawn him off on someone else. Again, I am requesting your immediate attention to this matter. Do you really want to soil your good reputation over one sale?
Courtney Jackson
-----Original Message-----
From: ccourtneyj <[email protected]>
To: anthony <[email protected]>
Sent: Tue, Jun 15, 2010 2:08 pm
Subject: a problem with my recent purchase...
Anthony,
I'm forwarding this email because I sent it Friday and I'm not sure that you received it. I attached a couple pics where you can see the underbite. He is quite goofy looking. Please let me know details on how you'd like to resolve this, again I am very upset and disappointed.
Courtney Jackson
On Jun 11, 2010, at 4:31 PM, [email protected] wrote:
Anthony,
After careful observation of my recent purchase, I can see that he has an under bite. I am very disappointed, I was expecting a healthy gecko free from deformities. I would normally never buy any reptile without first seeing a picture of it, but I was trusting in your reputation. I would like to send him back to you and get my money back. Please give me information on how we can resolve this issue.
Courtney Jackson
